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Novotel Sydney Brighton Beach offers premium 4.5-star hotel accommodation overlooking the beautiful, white sandy beaches of Brighton-Le-Sands and Sydney's picturesque Botany Bay.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Quiet
Family
Languages Spoken
English
Location
The Grand Parade, Brighton-le-sands, Brighton le Sands, Rockdale, New South Wales 2216 Australia
Novotel Sydney Brighton Beach
3.6 reviews
Getting there
Somewhat walkable
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Novotel Sydney Brighton Beach generally receives positive remarks for its charming and clean rooms, although opinions on their decor and quality vary, with some guests finding them lackluster and occasionally musty. While the staff earns praise for their friendliness, especially at the bar and breakfast service, there are sporadic reports of service delays.
The hotel's amenities, such as the pool and gym, are well-liked, but some visitors are turned off by restrictions and the presence of smoke. Overall, there's a sentiment that the hotel may not offer the best value, with high costs for extras and rooms that don't always meet expectations.
Atmosphere
Charming
Rooms
Mixed
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Satisfactory
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There is a lot to like about the newly renovated Novotel Brighton Beach. The staff in the Sands bar and restaurant where universally friendly, helpful and obliging. The bar menu was good and drinks delivers with a smile. Staff were also very well groomed and the grounds and maintenance team worked hard from very early in the morning to ensure that the spacious pool area was spotless. Night staff covering checking were pleasant and chatty, however day staff probably need to be a little more thorough when ensuring that billing is correct. The communal areas in the hotel were in great shape, however competing with large groups of airline staff for the attention of checkin staff and space in the lobby was interesting on two the mornings on which our group stayed. There is also no obvious Accor Plus recognition offered at checkin or check out. Room designs were a little ordinary. We stayed in three upgraded 'suite' rooms which had a small signed / lounge area and a bedroom. We were intrigued by the hotel's policy of charging extra for linen on the sofa bed in addition to the more expensive room charge fee. Gauging guests in this way is not cool. Surprisingly, the only mirror in the suite room was in the bathroom. Unlike other hotels, there were no spare blankets and no full length mirror in the wardrobe. (One wonders how all of those flight attendants were able to check that their uniforms were up to standard when they had no way to check their hemlines and stockings before they strutted out the door)
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Date of stay: February 2025Trip type: Travelled on business
Room Tip:Noisy construction work on the property & next door starts at 7:00am & ends 5:00pm. Be aware of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie Fontana, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 5 Feb 2025
Dear Sonja, Thank you for sharing your detailed feedback. I’m pleased to hear you enjoyed the friendly service from our Sands bar and restaurant team, as well as the well-maintained pool area. We also appreciate your comments about the day staff and the check-in process, and I will address those areas for improvement to ensure a smoother experience for all guests in the future. I apologize for the inconvenience regarding the extra charge for the sofa bed linens and the lack of a full-length mirror in the suite rooms. Your suggestions are valuable, and we’ll review these aspects to enhance our guest experience moving forward. We appreciate your loyalty as an Accor Plus member and will certainly take your feedback into consideration for better recognition at check-in and check-out in the future. We hope to welcome you back soon, with the opportunity to provide an even better stay. Warm regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach
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We stayed for one night with a 5PM checkout before a 10PM flight. For $A70, the late checkout was very much worth it. This hotel is quite close to the Sydney airport and is low hastle even in heavy Sydney traffic. The bed was comfortable. The room and facilities that we used were clean and tidy. Breakfast was great. Bar staff on the 1st floor were caring. We received a free cup of coffee when they found out we were waiting for our room to be ready. The only potential improvement opportunity is for the front desk staff to meet any commitment they may make related to texting a customer when their room is ready earlier than expected.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie Fontana, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 19 Dec 2024
Dear Grahamg, Thank you for taking the time to share your feedback regarding your recent stay at the Novotel Sydney Brighton Beach! We are delighted to hear that you had a comfortable stay and enjoyed the convenience of our late checkout option. It’s great to know that the location worked well for your travel plans and that you found the room clean, the bed comfortable, and the breakfast to your liking. We also appreciate your kind words about our bar staff and their thoughtful gesture with the coffee. We’re sorry to hear about the communication issue with the front desk regarding the room readiness, and we’ll certainly address this with our team to ensure we meet all commitments in the future. We look forward to welcoming you again for another magnificent stay. Kind Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach
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We really enjoyed our stay. While I didn't request an ocean view room, we did still have a view to the south which included a strip of beach. We had one of the renovated rooms and it was very comfortable and a nice place to spend our time. The windows were double glazed, so if there was any noise outside, we certainly didn't hear it. The beds were super comfortable and we really appreciated having both a bath and a shower in the bathroom and the huge fluffy towels.
All the staff I had contact with were exceedingly helpful and friendly. The location is excellent - we stayed because of the proximity to Sydney airport and the city, while still being in an attractive location.
The area immediately around the hotel is quite vibrant without being pretentious, there are lots of excellent restaurants and there is a supermarket close by. The hotel is just across the road from the beach, where you can walk for miles.
The hotel is being renovated, so there are some facilities that are not available at the moment (eg the pool). And it means there are obvious building works and scaffolding. It didn't bother us and when the hotel is finished it will be amazing, but staying somewhere which is currently being renovated may be off putting for some.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
Room Tip:Ask for a renovated room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zoe Lee, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 31 Aug 2022
Dear LoriM151, Thank you so much for your lovely feedback, we appreciate the level of detail you have gone to write this one. We are so glad that you enjoyed our ocean view and every little detail in the room, soaking in the bathtub, comfy bed or even the huge fluffy towels. It sounds like you've really immersed yourself in the Brighton Style experience. The team put a lot of pride and effort into ensuring every element of your stay is a memorable one, and I am glad to hear that our staff did provide good customer service to you while you were here. And yes, you are right, we are so fortunate to be located in the heart of Brighton area and surrounded by tons of cafes and restaurants. A big bonus is we are not far from the city and airport that is no doubt. We do appreciate your understanding that currently we are in the middle of a renovation and I am sure that the hotel will be amazing once the renovation is completed. Thank you again for your honest feedback and hope to see you again in the future. Best Regards, Zoe Lee Guest Experience Manager Novotel Sydney Brighton Beach
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My stay at the Novotel Sydney Brighton Beach was extremely comfortable. The hotel boasts premium 4.5-star accommodation with stunning views of the beautiful white sandy beaches. I was lucky enough to stay in one of the newly renovated rooms, which was cozy and the perfect place to relax. The double-glazed windows ensured that any outside noise was kept to a minimum. The bed was incredibly comfortable and the bathroom was equipped with both a bath and a shower, as well as large, fluffy towels. A special shoutout to Sunil and his team for their exceptional hospitality.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie Fontana, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 5 July 2023
Dear Freedom, I hope this response finds you well. Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach. I am truly delighted to read that you had an good stay with us and that you enjoyed your renovated room which was created with comfort in mind and of course with the stunning views of Botany Bay. I would like to take this opportunity and on behalf of all our staff to truly thank you for your kind compliments and for appreciating our passion and dedication for hospitality. At the Novotel Sydney brighton beach it’s truly our mission to be a heartist at every opportunity during the guests journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us. I look forward to your next stay with us. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach
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What a dump. If this is after the new renovation I’d hate to have seen it before. Paint peeling off the walls, old and stained furniture, most of the gym equipment with “out of order” signs, theres a suffocating smell of perfume throughout the hotel, staff are rude and poorly trained and management are no better. I could go on. This is an embarrassment for the Novotel brand who should be concerned not only about the condition of the hotel but more importantly about the way the management behave which is disgraceful and not at all what I’d expect from an international hotel brand. There are many better hotels in Sydney which are better located for far less money. For those unfamiliar with Sydney this is one of the less desirable beach locations so for anyone visiting Sydney for the first time looking for beachside hotel this isn’t the ideal location. It’s very close the the airport so there’s noise and pollution from the proximity to a major international airport and the bay backs onto Sydney’s main commercial port. If you’re okay with scruffy decor, rude staff, in a substandard location then go ahead but otherwise I’d strongly suggest looking elsewhere
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Go elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie Fontana, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 3 weeks ago
Dear Jay, We sincerely apologize that your stay did not meet our mutual expectations. Regrettably, the situation regarding your stay is now under prolonged investigation, and as such, we are unable to discuss it further. Please know that the safety of our guests and staff is always a top priority. Kind regards, Novotel Sydney Brighton Beach Team
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Unworthy of the ACCOR group. Not even an ibis. You book a room for 8am and you pay for it when we arrive 1pm the room is not ready. We insist but the superior spa category is not available. We were offered an upgrade without a spa, we ended up in an unrenovated standard spa room. Time stopped in 1976, the air conditioning controls were from another century, the furniture was in sad condition. The sea view balcony is absolutely filthy and you have to ask for someone to come and clean it, explaining that there are 200 rooms. The sea view overlooks the swimming pool construction site and you have to endure the noise from the construction site. Obviously the swimming pool and jacuzzi are inaccessible, without first warning the customer. Suspicious stains on walls, ceilings and floors. I will not mention the toilets being so small that you have to use them with the door open, or the mold in the joints or the spa cap. As a member of the loyalty program, we are lucky enough to have a welcome drink, but the bar is closed and room service cannot be reached by telephone. And finally we bring you two cups covered in plastic film which will not be removed by the staff. In short, paying this price for this is purely scandalous.
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Date of stay: August 2023Trip type: Travelled as a couple
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The worst experience in a hotel of the Accor group. We booked a family room for 4 people and got a room without windows!!! And a room directly connected to two ventilation shafts that were in operation around the clock and caused incredible noise. we asked 3 times to change the rooms, and at some point we were referred to the duty manager, who informed us that the hotel was fully booked, even though the reservation system on the hotel site had rooms available in all categories I kept insisting on changing the room and at some point he offered us an even worse rooms without windows therefore without noise, assuming we would be charged 60 Aus dollars per room because of cleanig our rooms Because of this experience, I would recommend that the hotel manager/owner urgently train his employees or urgently rethink the house policy and I recommend that travelers do not book this hotel, there are enough alternatives in the area I find such behavior towards guests a scandal for a Novotel Standard P.S. No hotel description mentions that the hotel has rooms without windows!!! a shame !!!
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie Fontana, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 1 week ago
Dear Cristian, Thank you for sharing your feedback. I sincerely apologize for the issues you encountered during your stay. I understand your frustration regarding the room assignment, and I’m sorry that the experience did not meet your expectations. As mentioned by the duty Manager, unfortunately, we did not have any family rooms available at the time of your stay, and the only option was the Deluxe Family Room without a window. We do mention in our website information that this room type may not have a view, and we sincerely regret that it didn’t meet your needs. The rooms that you saw available online were twin rooms and are much smaller in size and is considered a down grade of the room that you had originally reserved. I’m truly sorry that your experience with our Duty Manager and the room change process was not handled to your satisfaction. We strive to provide exceptional service, and I will be reviewing this matter internally to ensure our team handles such requests with more care and professionalism moving forward. We greatly value our guests, and I can assure you that we take your feedback seriously to improve our service. Warm regards, Sophie Fontana Guest Experience Manager
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After being scammed out of thousands by a holiday house, Novotel Brighton came to the rescue. Not only when we called at 3am in distress because the original place was uninhabitable, but they kept outdoing themselves the entire time. We were in Sydney from Perth for 4 nights, to visit a very sick family member, and only originally wanting a night to gather our thoughts and find somewhere to stay with our family of 5. After the exceptionally professional way our family were treated from the get go, we decided to spend the entire time with Novotel Brighton. From the second we arrived, to our departure, we were made to feel welcomed, valued, important and appreciated. We spent the first 2 nights in adjoining rooms and when we asked if we could please alter for more space, the reception immediately accommodated the request. The rooms were all extremely clean, comfortable and tended each day. Staff went above and beyond, even placing our Daughters teddy so sweetly. You can’t even imagine her delight! To all the Staff that were involved, Night Managers, Day Managers, Reception and Room Attendants, we want to thank you from the bottom of our hearts for taking care of us. For making a really bad experience into one we will never forget. So much so, that as a family, we have all decided that our next trip to Sydney, we will be making only ONE call for accommodation, and that’s to YOU!
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie Fontana, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 17 Sept 2023
Dear Samantha, I hope this response finds you well. Thank you kindly for taking the time to share with me your recent experience at the Novotel Sydney Brighton Beach. We are truly saddened to hear about your experience with the holiday house. It’s truly touching to read that you & family felt welcomed, comforted, enjoyed your comfortable rooms and we were there to turn around the experience for you during such stressful times. I would like to take this opportunity and on behalf of all our staff to truly thank you for your kind compliments and for appreciating our passion and dedication for hospitality. At the Novotel Sydney Brighton beach it’s truly our mission to be a heartist at every opportunity during the guests journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your kind feedback, and we hope to see you again soon for another magnificent journey with us in Sydney. I look forward to your early return. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach
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We pay over 900USD (1350AUS) for 4 nights in this "hotel" full of cockroaches! That's unacceptable! The hotel is terrible.It's worse than a motel.Some huge cockroaches come out of the ceiling.My kids are scared to sleep here. After we booked our room,we received an email saying that the hotel was under renovation ...We couldn't believe it! The pool is completely empty,the jacuzzi is drained as well. The fitness center is closed.The restaurants are closed down. And to top it off,we were asked to pay 20AUS by person for a makeshift breakfast... No second remote for the second tv No reception for the satellite The glass door of the bathroom shower is loose ( dangerous for kids) No usb outlets anywhere No microwave in the hotel at all Very dirty and dusty The furniture is old and very outdated The wallpaper is peeling off from the wall Their address on the website wasn't accurate during their renovation .Our taxi driver had to call for a specific instruction on where to drop us off. And i can still go on...... The only good thing is the location .That's all! TO AVOID!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie Fontana, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 11 Dec 2023
Dear Ferrid, I hope this email finds you well. Thank you for taking the time to tell us about your recent experience at our hotel. I am truly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am truly saddened in reading your review as a detailed disclosure of works & refurbishments is available on all booking platforms prior to booking under property description, including our website. transparency is critical for us and we certainly do not shy away from sharing such critical information that enables a guest to make an informed decision to reserve a room. Would you be kind enough to reach out to me directly to discuss your stay in detail as we don’t have a makeshift breakfast area, we offer a 5 staff Breakfast Buffet in a new renovated restaurant which is located on level 3. We are thankful that you had shared this information with us regarding stay, so that we are able to enhance your next experience with us. Your feedback has been shared with the housekeeping & engineering managers to ensure quality & comfort are not sacrificed at any point of time as we take great pride in our hotel. It is our hope that you would allow us a return stay in the near future post completion of works to enjoy our new facilities. I look forward to hearing from you soon. Kind Regards Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach H1656-gr@accor.com
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Stayed for the night only, prior to a flight out. It was not our first choice as we were hoping to get a closer airport hotel. We didn’t start booking until about 7.30pm (unexpected delay) and it was hopeless. Web sites saying they have availability and when they obtain uour your details……..no rooms! We couldn’t even ring hotels; just no answer. Hmm, data collection sites. First observation is to book with Expedia or bookings.com. Not only could we get a room at the Novotel (bookings.com) but reception was open, they were taking phone calls and checking in walk-ins. It’s a full service hotel. 🥳. Sounds silly to celebrate what we once thought was the norm. The hotel rooms are classic 4 star and in part getting a little tired (bathrooms) but everything works, plenty of hot water, good airconditioning, lovely beds and we had about 4 different thickness pillows to choose from. Not sure if they meant it or because we ended up with two king beds. The fact that w got a booking at a late stage and they are a full service hotel has to get 4 stars. Makes me feel sick to say that but the world is becoming impersonal and AI driven. Sad 🥲
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Date of stay: March 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sophie Fontana, Guest Services / Front Office at Novotel Sydney Brighton Beach
Responded 1 week ago
Dear Saleen, Thank you for sharing your experience with us. We're glad that we were able to accommodate you at the last minute and that our team provided the full-service experience you were looking for. We understand the frustration of booking challenges, and we’re pleased that we could offer a seamless check-in process when you arrived. We also appreciate your feedback on the room. While we are constantly working to maintain and improve our facilities, we’re glad to hear that the amenities provided a comfortable stay. Your comments about the changing nature of the hospitality industry are truly noted, and we strive to remain personal and service-oriented despite the growing reliance on technology. We hope to welcome you back for another stay, and thank you again for your thoughtful feedback. Best regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach
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Hi, our outdoor pool is not heated, however our indoor pool and outdoor jacuzzi are heated. However, currently our indoor pool is being re-tiled. Our breakfast was formerly a buffet-style, but is currently an a la carte offering, due to COVID-19 restrictions in place.
Dear ursuspro,
Thank you for your question! We are currently in the process of a refurbishment for our bar which will be commencing this week. Unfortunately, we do not have a completion date as of yet - but we look forward to welcoming you back, when the time comes. Stay posted on our social media and website, once it is back up and running, you'll hear it there!
Thank you,
Chelsea Hu
Guest Experience Manager
There are more places to choose from in the Brighton le Sands area.
PRICE RANGE
AU$252 - AU$326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel sydney brighton beach hotel brighton le sands, novotel brighton le sands, accor brighton le sands, sydney novotel
LOCATION
AustraliaNew South WalesGreater SydneyRockdaleBrighton le Sands
NUMBER OF ROOMS
296
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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