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DoubleTree by Hilton Memphis Downtown

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1,704 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Memphis Downtown
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Showing 1,668: English reviews
Georgetown, United States
Reviewed 3 weeks ago

Dirty hotel rooms, needs a complete remodel. I wouldn't recommend this hotel unless you don't mind staying in a dirty hotel room that needed an overhaul 15 years ago. They have redone the hotel lobby but don't let that fool you.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Shari V
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

It is truly disheartening to read your stay with us was not as you anticipated. Our guests' comfort and satisfaction is our highest priority and we regret we fell short of ensuring your stay was anything but excellent. Your feedback is appreciated as it helps us to further improve upon our guests' experiences, thank you for making us aware of...

Gorey, Ireland
Reviewed 3 weeks ago

Well located, within walking distance of Beale Street. Nice lobby, tho' Reception quite slow). Tea/Coffee facilities in room. Great, thick towels, tho no shower gel or shower cap! (I'm sure reception would supply). Gift of a tasty cookie left in room-nice thought. Breakfast next door (TGIF) Had to request extra blankets, as cold first night-no problem with supplying same. Bit...

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Helpful?
Thank Christy_Luv2
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for sharing your experience. I'm disappointed that we did not exceed your expectations. I will be sure to share this with our team as hospitality and satisfaction is our 100% focus. Thank you once again for your feedback.

United States
Reviewed 3 weeks ago

Great location to downtown. Quit at night, but a very short walk to all downtown attractions, Beale street etc. Rooms were average size. Overall hotel was very clean and staff was excellent. Valet and check luggage service was the best I've ever experienced.

Review collected in partnership with DoubleTree by Hilton
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Thank toddc37
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Rochester, United States
Reviewed 4 weeks ago

Great experience, very friendly staff, clean and comfortable rooms. Would definitely recommend this hotel for a stay in downtown Memphis. It is very close to Beale Street, amazing restaurants and the Mississippi River.

Review collected in partnership with DoubleTree by Hilton
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Thank 352traciem
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you so much for your very kind words regarding your stay. We look forward to welcoming you back the next time you are in Memphis!

Stockton, California
Reviewed 4 weeks ago

This hotel was so clean and all the staff was friendly. The warm cookie at check-in was delicious. The hotel is close for walking to everything, especially Beale Street. And the price was great! I would highly recommend!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank morada_drakes
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

El Paso, Texas
Reviewed 4 weeks ago

The rooms were ok and the staff was very helpful and friendly. Location is awesome! The attached TGI Friday is horrible. Food was gross and the service was terrible to non existent. The fitness center was fine and there's even a Wednesday night managers reception announced. The TGI Friday was such a negative that it lowered my overall score of...

Review collected in partnership with DoubleTree by Hilton
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Thank Koolaidkid8282
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for sharing your experience with other travelers. I'm disappointed that we did not exceed your expectations in our restaurant. I will be sure to share this with our team as service and satisfaction is our 100% focus. Again, thank you once again for your feedback.

texarkana
Reviewed 4 weeks ago

I had to fly in to Memphis for business and didn't arrive until after 1am. I called to ask for late arrival and late check out. When I arrived they had everything ready for me to sign and I was in bed within 5 minutes. Awesome front desk. The bed was comfy and they let me sleep in with no...

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Helpful?
Thank texastraveler072572
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Sherwood, Arkansas
Reviewed 20 March 2017

Great location - two blocks from FedEx Forum. Close to Beale Street. Staff extremely nice. Friday's is a good restaurant to have in the hotel. Got a good nights sleep. We would definitely stay here again.

Review collected in partnership with DoubleTree by Hilton
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Thank H6030AEkarenb
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you so much for your very nice comments about the hotel and the staff. I am glad you had a great stay with us. We look forward to welcoming you back the next time you are in Memphis!

Reviewed 20 March 2017 via mobile

Stayed here one night for work. Staff truly is friendly and go out of your way to help. However, I was quite disappointed with the quality of my room. There were only 2 floor lamps in my room, and one of the 2 light bulbs were missing from the lamp. Called down to front desk and they sent a staff...

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Helpful?
Thank mamasuz3210
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you will give us another opportunity in the near future to "MAKE IT RIGHT". Thank you...

Monument, CO
Reviewed 18 March 2017

The staff at this hotel were the most friendly, knowledgeable, polite, accomodating, professional and had a need to please. I highly recommend this hotel. The breakfast buffet was not up to the DoubleTree standards I am accustomed to, however the service again was impeccable and a great wait staff.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Candy T
Candace B, Manager at DoubleTree by Hilton Memphis Downtown, responded to this review

Thank you for taking the time to provide us feedback regarding your recent stay. We sincerely apologize that our breakfast buffet did not exceed your expectations. Your comments will be shared within our organization to help improve our guest experience. Thank you once again for your feedback.

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Multilingual Staff
Official Description (provided by the hotel)
Situated in the heart of Downtown Memphis entertainment district. DoubleTree by Hilton Memphis Downtown has the harmonious blending of modern and historic styles and offers guests the comforts of home as well as the excitement of the Memphis Downtown scene. ... more   less 

Additional Information about DoubleTree by Hilton Memphis Downtown

Address: 185 Union Ave, Memphis, TN 38103-2619
Region: United States > Tennessee > Memphis
Price Range: $190 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Memphis Downtown 3.5*
Number of rooms: 280
Reservation Options:
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Also Known As:
Doubletree By Hilton Memphis Downtown Hotel Memphis
Doubletree Memphis
Memphis Doubletree
Hotel Style:
#26 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Memphis Downtown staff and other travellers.
20 questions
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Sheffield, United Kingdom
3 months ago
Portland, Maine
6 months ago
Glencoe, Alabama

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Questions? Get answers from DoubleTree by Hilton Memphis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the same side of the building as TGIFriday's, you'll likely have better views.”
hasu424, 16 Apr 2017 | Read review
“I would suggest a higher floor room”
szczecinam, 1 Apr 2017 | Read review
“EAR-PLUGS! For your peace of mind, just in case of inconsiderate guests!”
Christy_Luv2, 28 Mar 2017 | Read review
“Directly across from Peabody Hotel for March of the Ducks and Rendezvous for great ribs!”
638caseym, 15 Mar 2017 | Read review
“Memphis doesn't offer much in the way of views”
michaelbO8996ZA, 1 Mar 2017 | Read review
5 of 5