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Crowne Plaza Memphis East

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Crowne Plaza Memphis East
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483 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Memphis East
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Showing 476: English reviews
Reviewed 2 August 2016 via mobile

Our experience with CP was surprisingly below average. We had dingy, dated but moderately clean rooms. The hallway carpets and wallpaper had seen better days. The only saving grace was the helpful staff. Can't comment on the breakfast- didn't make it that far.

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Helpful?
Thank Jackson P
IHGService, Guest Relations Manager at Crowne Plaza Memphis East, responded to this review

Dear Jackson P, Thank you for taking the time to leave us a review. We strive as a hotel to provide a clean and comfortable place to stay. I am glad to hear the room cleanliness and our helpful staff exceeded your expectations. However, I regret we were not able to provide you with the accommodations you expect due to...

Reviewed 29 July 2016

I stayed at the Crowne Plaza for a business trip. The hotel is undergoing a huge renovation, but you don't hear the typical construction noise. The staff at the hotel were incredibly friendly and helpful. I was pleasantly surprised at the quality of the free breakfast. Nothing like a hearty breakfast (eggs, bacon, pancakes, fruit, potatoes, orange juice, milk and...

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1Thank Charlie W
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Charlie W, Thank you for your rating and review about your stay. I'm delighted to know that you enjoyed your stay. We look forward to your next visit with us.

Arlington, Virginia
Reviewed 26 July 2016

I recently had reason to stay here while in the area for business. I have always been a fan of IHG and Crowne Plaza as you typically get no surprises. This location is dated but under renewal. The lobby is reminiscent of the 80s and all the decor is still there but the place is clean and well staffed with...

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1Thank CD R
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

CD R, Thank you for your review. Yes, we are in the middle of a complete renovation. If your travels bring you back to Memphis later this year please come and stay with us so you will see all of the changes we've made first hand.

Atlantic City, New Jersey
Reviewed 23 July 2016

I was only here for one night on business. The staff was very friendly and helpful, the room was clean and comfortable and all in all it was very nice. They were doing some renovations at the time I stayed, but that didn't interfere with anything. I do think that the renovations would help. The hallway on my floor was...

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Helpful?
Thank northtrav460
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Greetings Northtrav460, Thank you for your review. I am delighted to know that you enjoyed your stay. Hopefully your travels will bring you back to Memphis again and you can visit.

Reviewed 22 July 2016

I had read previous reviews but was willing to give the Plaza a try. Upon arrival a distinct unpleasant odor was present. The outdated furnishings in lobby would later prove to be the standard throughout the establishment. I was given a king size bed which slept two comfortably. Television service was poor as the TV provided no guide channel. In...

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Helpful?
Thank Dan G
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Dan G, Thank you for taking time to provide your open and honest feedback from your previous stay. Please allow me to extend my apologies for the condition of certain areas of the hotel. I can assure you that entire hotel is in the process of renovation. Unfortunately, the lobby area has yet to meet that phase of the project....

Nashville, Tennessee
Reviewed 20 July 2016

Good solid breakfast included in price, very tired with work going on. Pool area is very tired and dirty, inside pool area was out of commission with a refurb happening. Air conditioning in the gym did not work. No shuttle bus down town, the guy at reception ( beard but no moustache) booked us a cab (I presume from a...

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Thank bluebear35
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Bluebear35, Greetings, I hope this finds your well. Thank you for providing us with feedback from your visit. Please allow me to apologize for the prices that you paid to go to downtown. It sounds like a private car took you to downtown. Often times cabs are not readily available in our area. At that point a front office representative...

Philadelphia, Pennsylvania
Reviewed 18 July 2016

While the area that this hotel is in is not the best for vacationers, the Crowne Plaza Memphis East is a fairly nice hotel with reasonable rates. Parking and breakfast were included, and the parking lot is fenced in and has a security truck to patrol. The room was clean, with two queen sized beds, and the breakfast buffet was...

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Thank RobT70
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

RobT70, Thank you for your review! We look forward to your next visit!

Reviewed 18 July 2016 via mobile

I love this place yesyesyes very big in I love the pool area the rooms is very nice the people nice nice place to eat I would tell all my friends in family the big rooms are the best my family love the seating area omg its a plaza in a lot of stores around I love this area in...

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Thank Taneshia S
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Tanesha S, Thanky your for your heartfelt review about the hotel and your stay. We done your travels bring you you back to visit with us soon!

Reviewed 17 July 2016 via mobile

1. Don't stay in east memphis. I stayed near airport. Changed hotels...I was not comfortable in area outside either hotel. Wolf chase / downtown was nice on other trips 2.there are no near restraunts except fast food 3. Indoor Pool and lobby under construction. pretend they don't have one 4. The Place Smells Weird 5. The outdoor pool has had...

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1Thank msalex k
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Greetings Msalex K, Thank you for your open and honest review and rating for your recent stay with us. I would like to extend my most sincere apologies that your stay did not go over as planned. The renovation that the hotel is undergoing is a difficult task and our guests sure as out guest are impacted the most. We...

Reviewed 15 July 2016 via mobile

My family stayed here to be close to my sons surgery the next day. This location was very old and very outdated. The rooms were very out out of date and small. The pool area was horrible. No breakfast. I did see a couple of poster board with a plan of a renovation coming soon. But my opinion they should...

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Helpful?
Thank SavedByGrace09
Kimberly R, Manager at Crowne Plaza Memphis East, responded to this review

Greetings Hailey2007, Thank you for your review. Please allow me to apologize for the condition of the building. Yes, we are in the middle of a complete renovation. We do hope you would give another chance in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Memphis East! As we embark on our multi-million dollar renovation to transform into the newest member of the Crowne Plaza family of hotels, we appreciate your patience and understanding. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 

Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Region: United States > Tennessee > Memphis
Price Range: $152 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 316
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis East staff and other travellers.
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Questions? Get answers from Crowne Plaza Memphis East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the updated room when you book!”
 of 5 bubbles MeagS2012, 23 Oct 2016 | Read review
“Inquiry about groups/organization staying while you are there.”
 of 5 bubbles dang399, 21 Jul 2016 | Read review
“Different hotel”
 of 5 bubbles bluebear35, 19 Jul 2016 | Read review
“At this time, none of the rooms are renovated so there is not a good one to choose from.”
 of 5 bubbles USShredder, 3 Jun 2016 | Read review
“Don't go there”
 of 5 bubbles IOWNat, 30 Apr 2016 | Read review
5 of 5