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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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975 Reviews from our TripAdvisor Community

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Showing 942: English reviews
Ho Chi Minh City, Vietnam
Reviewed 13 March 2016

Had to attend company weekend meetings.. Staff was nice. Room was clean, bed great, TV stations were on and off maybe the signal from the satellite maybe needs to be tweaked. Breakfast was good. Can take trolley to Beale street.

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Helpful?
1Thank Jerry D
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jerry D. It is always nice to hear great things from our guests on their experience at our hotel. Thank you for sharing on Trip Advisor. I'm so glad you enjoyed your stay with us. We look forward to having you back again in the future. Best Regards, Dan

Louisville, Kentucky
Reviewed 12 March 2016

I have stayed at this hotel for the past year when I visit Memphis. When I order room service, I have been fortunate and BLESSED to be greeted by Keisha. Keisha ALWAYS have a smile on her face, a kind word to say and presents with professionalism!! Keep up the great work.....your work is being noticed!!

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Helpful?
Thank 541SherryPitts
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Sherry Pitts, WOW...a 5 STAR Rating! Thank you so very much! I am so proud of Keisha for delivering our promise of excellent service to you every time you stay here! We are fortunate to have her on our team and I will be recognizing her for a job well done at our next employee rally. Thanks for being...

Charlottesville, Virginia, United States
Reviewed 10 March 2016

I have been staying here almost every week since October of 2015. I have been extremely impressed with the customer service. From the front desk and valet staff, to the cleaning and dining staff, everyone has a great attitude, friendliness and professionalism. Ms. Betty who works in the club lounge is one of the reasons that my stays here have...

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Helpful?
Thank Florette K
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Florette K., You just made my day!! Thank you so much for the wonderful review and for recognizing the team here for providing excellent service to you. Most importantly, thank you for being a loyal Sheraton Memphis guest! We appreciate you and your business and look forward to a continued relationship with you. I will be sure to thank...

Bishopville, South Carolina
Reviewed 10 March 2016 via mobile

Very good accommodations, quiet, very comfortable bed, restaurant, was fair nothing to brag about.. Very very friendly staff, check in and out was a breeze.. Valet parking was a little expensive duty not a lot of choices.. And 24 hour staff, to get your car when you want it.

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Helpful?
1Thank john b
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear John B., Thank you so much for taking the time to share your experience of our hotel and staff on Trip Advisor. We pride ourselves in delivering excellent accommodations and service to every guest and I'm so happy you had that experience. I will be sure to share your review with our team and thank them for a job...

NJ
Reviewed 9 March 2016

The hotel is not the cleanest - streaks in the toilet bowl, hair on the shower stall wall, soap smudge on towel bar in the shower, pillows that have the faint odor of human hair.. The staff was very courteous. The room was spacious and comfortable. The hotel is located at the northern end of main street, across from the...

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Helpful?
1Thank NAKNj
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear NAKNj, Please accept my sincerest apologies for the experience you had with cleanliness. We strive to provide excellent service and accommodations to every guest and I'm so sorry for this inconvenience. I hope that you said something to the Front Desk so we could correct it while you were here. I will certainly be sharing this review with our...

Reviewed 8 March 2016 via mobile

We stayed at the Sheraton on our way through Memphis. The staff were lovely and very helpful. Our room was very clean and comfortable. The hotel was right on path of the trolley service which for only $1 takes you into the heart of down town and Beale street.

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Helpful?
Thank Brandyaliciapowell
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Brandy Alicia Powell, WOW....we certainly appreciate the 5 STAR rating! It is the highest compliment we can receive for taking care of our guests. Thank you so much. We look forward to having you back again in the future. Cheers, Dan

Reviewed 8 March 2016 via mobile

This place is huge and has plenty of facilities but zero charm. We found the front desk friendly and helpful but service at the bar not so good. The reception area of the hotel is so huge it has more of an airport feel to it than a hotel. It is in a great location and does provide most things...

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Helpful?
1Thank Richard M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Richard M. Yes, we are a very large hotel, 600 rooms, and need plenty of public space to accommodate the large groups that stay with us. So I would agree that it does have less of an intimate feel and more of a corporate atmosphere. Thanks so much for your review and for staying with us. Much appreciated. Best...

Little Rock, Arkansas
Reviewed 7 March 2016

We stayed here for two consecutive weekends in January/February. Our rooms were nice with comfy beds and good blackout curtains. The kids turkey club we ordered from room service was good with generous portions. I just wish that at least something was complimentary in this hotel! We were surprised to see that we were charged $17 a night for requesting...

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Helpful?
Thank jennebe
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jennebe, I'm so glad you found our accommodations to be very relaxing and comfortable. I have worked in many different brands and Sheraton has one of the best sleep systems in the industry. I was surprised to read that we charged you for a crib. Our cribs are complimentary so please call me at 901-214-3717 so that I can...

Milton Keynes, United Kingdom
Reviewed 7 March 2016

My wife and I stayed here for two nights during our tour of the Deep South. It is a large modern hotel with a big lobby giving it an open feel. Our rooms were excellent with two large comfortable beds with plenty of pillows, large tv, coffee maker and hair dryer. We had a room on the 10th floor with...

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Helpful?
Thank Julian P
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Julian P. Thank you so much for the wonderful review. I'm glad to read that you enjoyed your stay which is very important to us. I will be sharing this with our team to thank them for a job well done. We hope to have you back again in the future. Cheers, Dan

Salt Lake City, Utah
Reviewed 3 March 2016

Quiet room with a great view of St. Jude Children's Research Hospital. Close to Convention Center. Main Street Trolley picks up outside and takes you to Beale Street and other locations. Restaurant on site is open late for a quick bite or late night drink.

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Helpful?
Thank Krazykat26
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Krazykat26, Thank you for the 5 STAR Review! We work hard every day to motivate and inspire our team to continuously deliver excellent service to our guests. It's reviews such as this one that makes all that hard work pay off for us. Thanks for staying with us and we hope to serve you again in the future. Best...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Region: United States > Tennessee > Memphis
Price Range: $185 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Was next to staff reaupply room and all you could hear was staff acting the fool and banging the wall with equipment. ”
 of 5 bubbles Y8931YKchrisb, 23 Feb 2017 | Read review
“We were on 15 the floor,nice views of Mississippi River and downtown Memphis.”
 of 5 bubbles , 21 Feb 2017 | Read review
“Ask for upper floors to obtain a view beyond immediate buildings.”
 of 5 bubbles Kukulcandve, 18 Feb 2017 | Read review
“Get your room on the west side of building there is a highway on the east side ”
 of 5 bubbles MichaelBeran, 11 Feb 2017 | Read review
“High floors, and facing the river or city are best.”
 of 5 bubbles adam1uk, 3 Feb 2017 | Read review
5 of 5