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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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887 Reviews from our TripAdvisor Community

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Showing 856: English reviews
Philadelphia, PA
Reviewed 3 weeks ago

The Sheraton Memphis Downtown is a nice hotel. Long walk to the downtown area and Beale Street. Good view of the River from upper floors. I would consider it good, but not great. 3.5 stars, but closer to 4 than 3.

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Helpful?
Thank patraveller2007
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Patraveller2007, Thank you so much for your review. I'm glad you had a good stay with us. Our team works hard to deliver great service and it's always nice to get the feedback. Have a great week. Cheers, Dan

Delray Beach, Florida
Reviewed 3 weeks ago via mobile

As you can witness from the pictures taken at the registration desk, the line was out the door. I arrived at 2:15 pm and was told the rooms were not ready. At 5:00 pm I asked to speak with the manager of the Sheraton. It was not until I said that I needed names and that I would speak with...

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Helpful?
1Thank fdlavernia
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Dr. Lavernia, Thank you so much for your review and for letting us know about your dissatisfaction with the hotel. We strive to provide excellent service and accommodations to every guest and unfortunately, sometimes things don't go as planned. My sincerest apologies to you sir. Ms. Stewart will reach out to you by phone. I hope you will be...

Walden, Tenn
Reviewed 3 weeks ago

The Sheraton is located across from the convention center on the far northern end of downtown Memphis--not the best location for a downtown hotel but doable. It is a typical upscale city hotel in terms of its services and amenities. Nothing special there but nothing to complain about, either. However, I was very unimpressed with the check-in experience and the...

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Helpful?
Thank civilwarguy
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Civilwarguy, I am so sorry to hear that you had some service issues with our bell staff and check-in experience. Could you please call me so I can find out who checked your in and what bell team was on duty that day? My number is 901-214-3717. Thank you for your feedback as it helps me identify areas of...

Kosciusko, Mississippi
Reviewed 3 weeks ago via mobile

If I could give this a 3.5 star review I would instead of the 3 star review. I just returned from a one night stay at this hotel. The pluses: staff is very courteous and attentive. I was constantly asked if everything was satisfactory or if I needed anything and also gave great recommendations for places to eat. The guys...

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Helpful?
Thank elliepie356
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Elliepie356, I am so sorry to read that you did not enjoy our sleep system. We have one of the best beds in the hotel industry and have a 5 STAR AAA rating. Please email me at dputnam@sheratonmemphisdowntown.com and let me know what room you stayed in. Perhaps we need to change out the mattress? I do want to...

Surrey
Reviewed 3 weeks ago

Room was clean and the beds very comfy had a great nights sleep. The only negative was had to call Guest Services a couple of times as got back to the room after a day out, wanted to shower to go back out again but the room had not been cleaned as late as 5pm and had no clean towels....

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Helpful?
Thank DebsMSurrey
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear DebsMSurrey, Thanks so much for your review. My apologies to you on the housekeeping service. We clean rooms daily from 9am to 5:30pm and must of been behind on that day. Glad that your overall stay was a pleasant one. Have a great day. Cheers, Dan

Reviewed 4 weeks ago

Our stay at the downtown Memphis Sheraton was very enjoyable. The room was clean and quite comfortable. The linens, the toiletries, and the hotel amenities all combined to make this a very pleasant stay. We enjoyed cocktails at the bar, the fitness center as well as the club level lounge.

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Helpful?
Thank Julie Fowler P
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Julie Fowler, WOW....many thanks for the 5 STAR review! Our team will be excited to read this review. I appreciate you taking the time to share this on Trip Advisor. Have a great day! Cheers, Dan

Reviewed 4 weeks ago via mobile

First and foremost the staff were fantastic-the bar has some great local choices and the gym is fantastic. The only reason that I gave it an average rating is for the room-it wasn't the cleanest room I've ever been in and there's certain things that I expect from a Sheraton experience that just were missing this time. But, I'm sure...

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Helpful?
Thank Beverly F
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Beverly F., Thank you so much for your review. I'm so sorry we did not meet the cleanliness standard and will certainly share this review with our housekeeping team so that they will continue to work hard at meeting our expectations. I'm glad you found our staff to be fantastic....that means the world to us! Have a great day!...

Lynchburg, Virginia
Reviewed 4 weeks ago

While a small thing, this gesture made my stay! I asked the front desk staff if it was safe to walk down Main Street (at night) to the Walgreens about a 1/2 mile away. He said he walks it all the time at night, but I could also take the trolley. I said I didn't have any cash for the...

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Helpful?
Thank years_on_the_road
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Years On The Road, Thank you so much for your review. I'm so happy to read that you had a great stay with us and that your room was very comfortable. Our team works hard to be amazing every day and this review will motivate them to continue to do just that! We hope you get an opportunity to...

Welwyn, United Kingdom
Reviewed 4 weeks ago

This is a large downtown hotel providing large comfortable rooms but doesn't necessarily provide the 'personal touch'. We stopped 3 nights and spent a couple of days visiting Gracelands, Sun Studio, the Stax Museum etc before travelling south to New Orleans. The rooms have comfortable beds, ample storage, and coffee filter machine which are main criteria! The AC was a...

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Helpful?
Thank Mandy E
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Mandy E., Thanks so much for your review. I'm so happy to read that you had a comfortable stay with us...which is very important! We service thousands of guests on a weekly basis and do our best to make sure every guest has a great experience at the hotel. Sounds like you got to see many things in Memphis...

San Jose, California
Reviewed 4 weeks ago

Recently stayed at the Sheraton for work and it was a great location. A bit far from the airport but very close to downtown. The hotel had a small bar which was nice but not many food options for a conference hotel. The staff was very helpful, polite and receptive. Checking in and out was seamless. The room was comfortable...

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Helpful?
Thank Ambria T
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Ambria T., Thank you so much for your nice review. We strive to be the best in Memphis and it's always great to receive feedback from our guests that is positive. We appreciate your business and hope that you will be able to return again one day. Have a great week! Cheers, Dan

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103-1624 (Formerly Memphis Marriott Downtown)
Region: United States > Tennessee > Memphis
Price Range: $161 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All of the rooms are good. The view is good all around.”
 of 5 bubbles jonesgloria2948, 29 Nov 2016 | Read review
“No outside restaurants in area to eat...”
 of 5 bubbles scalise12, 19 Nov 2016 | Read review
“Room 1525 not near the lifts and very quiet.”
 of 5 bubbles DebsMSurrey, 12 Nov 2016 | Read review
“High floor, better views.”
 of 5 bubbles srpatrick, 1 Nov 2016 | Read review
“Higher floors and on the outside of the building would be quieter.”
 of 5 bubbles crompos, 27 Oct 2016 | Read review
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