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Sheraton Memphis Downtown Hotel

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Traveller (241)
Room & Suite (269)
Pool & Beach (32)
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Overview
  • Excellent34%
  • Very good31%
  • Average19%
  • Poor8%
  • Terrible8%
Travellers talk about
“convention center”(113 reviews)
“beale street”(183 reviews)
“memphis downtown”(58 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Sheraton Memphis Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Memphis Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
2 Jul.3 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 1 partner sites to see rooms from USD 143.
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Reviews (1,419)
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All reviewsconvention centerbeale streetmemphis downtownthe club loungestarbucks coffeevalet parkingtrolley busnice hotelbuffet breakfastvalet servicemain streetbassmississippi rivercorner roomthe room was nicehousekeeping stafffew blocks
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1 - 5 of 1,375 reviews
Reviewed 2 days ago via mobile

My family, me , my hubby, 25 yo daughter and 14 yo son, LOVED Memphis. It was family friendly and walkable. We also spent time in Nashville but wouldn’t go back there....too commercialized. We would go back to Memphis in a heartbeat!!!More

Thank Angie C
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded yesterday

Dear Angie C, Thank you so much for the awesome 5 star review! We pride ourselves on providing a memorable experience for all of our guests and I am very pleased to hear that we exceeded your expectations. We truly appreciate your business and look...More

Hotel's Favourite
Reviewed 4 weeks ago

In town for a wedding and wanted to stay over a day for mini-vacation downtown. After being berated the prior day at another hotel on arriving at 3:00 for a 7 p.m. wedding (check in was apparently 4, though the room was ready), we were...More

Thank Cam J
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded 4 weeks ago

Dear Cam J, Thank you so much for the 5 star review! We pride ourselves on providing a memorable experience for all of our guests and I am pleased to hear that we exceeded your expectations. We truly appreciate your business and look forward to...More

Reviewed 3 days ago via mobile

Dirty and dated. Carpets threadbare. Dust on vents and on leads from lamps. Under the bed was like a garbage truck. Attention to detail during daily housekeeping poor. No towels left, no toilet paper, no cups I really expect more from the SheratonMore

Thank MARGARET R
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded 2 days ago

Dear Margaret R, I agree, this is very disappointing. I am embarrassed that we even allowed that room to be rented. Can you please email me at bcrume@Sheratonmemphisdowntown.com and let me know what room you stayed in. I definitely want to share this with the...More

Reviewed 4 days ago

I travel for a living, and I can honestly say that without question, this hotel is completely over-rated. I'd give it three stars at best. While it has brand recognition, the good ends there. Oh, and they have great water pressure. That's why I give...More

Thank Spar85
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded 3 days ago

Dear Spar85, Please accept my sincere apologies for the cleanliness issue and the lack of service you received during your stay. This is unacceptable and I will be sure to share your review with our team so that we can continue to focus on taking...More

Reviewed 4 days ago

Returned to hotel first day and coffee not replenished. Not a big deal. We told reception in the morning. Later that day when we returned about 5pm there were loads of coffees but the bed was not made and the bathroom not cleaned I.e. room...More

Thank rjpeeluk
Response from John W, Manager at Sheraton Memphis Downtown HotelResponded 3 days ago

Dear Rjpeeluk, My sincerest apologies for the bad experience you had due to a lack of housekeeping services during your stay. This is definitely not the norm here at the Sheraton Memphis Downtown. We pride ourselves on the providing exceptional service in every department, but...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
USD 134 - USD 274 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 134 - USD 274 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (241)
Room & Suite (269)
Pool & Beach (32)
Dining (31)
Amenities (70)
Business Centre & Event Rooms (7)
Questions & Answers
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stevib11
5 June 2018|
AnswerShow all 9 answers
Response from easystreets1 | Reviewed this property |
I advise visitors to steer clear of staying near Graceland because the neighborhood is not very safe and the food choices limited. The Peabody is almost always a safe bet downtown and you need to witness the famous Duck Walk... More
1
Vote
Monique B
11 May 2018|
AnswerShow all 5 answers
Response from njiani | Reviewed this property |
Catch the trolley. It stops right outside the hotel. Our driver knew all about other locations, restaurants, best times for activities, etc.
0
Votes
annarmilio
23 February 2018|
AnswerShow all 5 answers
Response from Jaya J | Reviewed this property |
Hotel concierge can help you. But it is very easy to take an Uber from this hotel - Sheraton. Once you reach Graceland, they give you a tour of the place. That's what we did.
1
Vote
Room Tips
"Not a hotel for views but ideal for Main Street Tram right outside the door"
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"Looking over the downtown side is the go."
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"Higher floors have good views"
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"Be careful with the valet service"
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