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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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965 Reviews from our TripAdvisor Community

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Showing 932: English reviews
Las Vegas, Nevada
Reviewed yesterday NEW

I'm giving the Sheraton Memphis Downtown Hotel the highest marks, because everything about their staff, facility, and location are top notch! It's so easy to get to Beale St. and many other cool downtown spots from the Sheraton Memphis via the trolley bus, which is right outside the front door of the hotel and comes every 15 minutes and only...

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Helpful?
Thank Ralph M
Scranton, Pennsylvania
Reviewed 2 days ago NEW

Very friendly staff and very attentive to my needs. Loved the text check in and follow up. Appreciated the courteous feeling of staff and concierge. Clean room and great having free wifi. Also love the fact that they are into saving water and have great free coffee in room (Starbucks).

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Helpful?
Thank gabriel_dulisse
Wallington
Reviewed 3 days ago NEW

Great hotel very buzzy and clean. Drinks expensive. The only criticism I would have was we came across a very rude barman at the hotel bar. Americans at the bar apologised for him and his attitude. Great place NO's.

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Helpful?
Thank Jim H
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Jim H., My sincerest apologies for the rudeness you experienced in the bar. This is not acceptable and I will personally be sharing this review with that team so that this does not happen to another guest. Thank you so much for sharing this information. I'm glad the rest of your stay was a good one. Have a great...

Danville, Kentucky
Reviewed 3 days ago NEW

Located at northern fringe of downtown, but with a very good trolley service to Beale St., etc. Competent and engaging staff. Parking is valet and pricey. Nice place, but a bit pretentious. Restaurant area was a bit uninviting through bar area.

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Helpful?
Thank Kukulcandve
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Kukulcandve, Thanks so much for your review. I'm glad you had a nice stay with us. Our staff is what sets us apart from the rest. Come back and stay with us again...we'd love to have you. Cheers, Dan

Saint Louis, Missouri
Reviewed 5 days ago NEW

A very friendly staff made our unexpected overnight stay in Memphis very pleasant. Staff were overwhelmingly friendly and helpful, room was nice and seemed recently remodeled, facilities excellent. Would gladly stay here again.

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Helpful?
Thank texlebeauf
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Texlebeauf, Thank you so much for recognizing our team. They work hard every day to create great experiences for our guests and it's always so nice to share reviews like this to keep them motivated and their spirits high! We appreciate the 5 STAR review and hope that you will be able to visit us again in the future....

Hot Springs Village, Arkansas
Reviewed 5 days ago NEW

The hotel staff was the best! Everyone was very nice, courteous and helpful. Wish I could remember everyone by name. From the clerk, housekeeping, doormen, parking attendants. All friendly, helped me get around Memphis, eager to give helpful advice. I can't say enough good things about everyone I meet, some to, or saw while in the hotel. Mr. Mitchell and...

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Helpful?
1Thank ahinkson7
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear ahinkson7, WOW...thank you so much for your kind words. I know we are not perfect, but we certainly strive to take good care of our guests and I'm so happy that we delivered that to you. Thanks so much for the 5 STAR review. It is really appreciated. Mr. Mitchell will be thrilled to get this review! I will...

Sylva, North Carolina
Reviewed 5 days ago NEW

My team was there for 4 nights and we had to beg the hotel staff to clean our rooms. My room was only tended to two of our 4 days, the second cleaning I had to request. The others in my party had the same issue. The hotel restaurant's food was fair to poor and the service was slow and...

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Helpful?
Thank UTHOIV
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear UTHOIV, Oh my goodness, I am so sorry about this. This is the first time I'm hearing about this issue. Could you please email me the names of those that had issues with housekeeping? We keep very detailed records of each room and I want to research this and find out what happened. It is not acceptable for any...

Perth, Australia
Reviewed 1 week ago NEW

Only a 10 minute walk to Beale St and town the facilities in this hotel are fantastic and better than you would expect . Certainly the best hotel I stayed at during my holiday in USA. Room was huge and well done out

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Helpful?
Thank Rocketjones15
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Rocketjones 15 - We are thrilled to read that you found our hotel to be the best one you stayed in during your trip to the United States. Our goal is to create great experiences for every guest and I'm so glad we delivered that to you. Thanks so much for the 5 STAR review and if you ever...

Reviewed 1 week ago

Stayed as a business traveler for over a span of 3 months. Colin Li at the front desk did an excellent job of accommodating all requests and provided amazing customer service. Made me feel at home throughout the many times I've stayed at the property. Would highly recommend this Sheraton for business travelers.

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Helpful?
Thank daryl x
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Daryl X., Thank you so much for the 5 STAR review and for taking time to recognize Colin for providing you with exceptional service during your stay with us. He is one of our foreign exchange interns from China, and is doing an excellent job at the hotel. I will be sure to share this with him and thank...

Reviewed 1 week ago via mobile

Very busy place - right on the Trolley route. Easy walk to The Bass Pro Pyramid. The rooms are very nice. Indoor pool and fitness center. Valet parking. Starbucks, bar, onsite restaurant, free wifi and several guest computers in the lobby.

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Helpful?
Thank Aleetah M
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Aleetah M., I'm so glad you enjoyed our hotel. Yes, we are a busy place....I guess everyone loves to stay with us...no complaints here! Thanks for the nice review and for staying with us. Come back soon...we already miss you! Cheers, Dan

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Region: United States > Tennessee > Memphis
Price Range: $187 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for upper floors to obtain a view beyond immediate buildings.”
 of 5 bubbles Kukulcandve, 18 Feb 2017 | Read review
“Get your room on the west side of building there is a highway on the east side ”
 of 5 bubbles MichaelBeran, 11 Feb 2017 | Read review
“High floors, and facing the river or city are best.”
 of 5 bubbles adam1uk, 3 Feb 2017 | Read review
“Make sure your door handle works before accepting the room. Ours was faulty.”
 of 5 bubbles X1099TVpaular, 23 Jan 2017 | Read review
“All rooms are excellent”
 of 5 bubbles IanM516, 17 Jan 2017 | Read review
5 of 5