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Hilton Memphis

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Hilton Memphis
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884 Reviews from our TripAdvisor Community

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Showing 876: English reviews
Reviewed 12 May 2016 via mobile

Beautiful rooms, just wished bathroom was bigger, friendly staff, great pillows, but really...had to pay for wifi?! That's crazy...I expected at least free WiFi, I understand no continental breakfast...but WiFi charges??....Walmart has free wifi!

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Helpful?
1Thank Cortney C
Ben j, Manager at Hilton Memphis, responded to this review

Dear Cortney, I was very happy to see that you had a great time during your recent stay with us. Our staff work very hard to ensure that we provide genuine hospitality to our guests. We are thrilled that you recognized the friendliness of our staff, we love to receive these comments from our guests. We apologize regarding your WiFi,...

Colorado
Reviewed 11 May 2016

I was in Memphis for meetings and auto events which were primarily held at the Memphis Hilton and downtown on Beale St. Though I have stayed at this property in the past, I was a bit apprehensive on this visit because of past issues. I made a reservation for a room on the club level. The room was typical of...

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Helpful?
Thank Bgreenard
Brandon, Mississippi
Reviewed 11 May 2016

Enjoyed our stay at the Hilton as always. Good location. Very safe. Don't eat the breakfast buffet. Waste of money, but rooms are nice and clean. Visited Mother's Day weekend. Friendly staff and got a great advance rate.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
2Thank 291deidre
Ben j, Manager at Hilton Memphis, responded to this review

Dear Deidre, Thank you for your review of our hotel. We are glad to hear that you enjoyed your stay and found our staff to be very helpful and friendly. I do apologize that you didn't enjoy the breakfast buffet. I have shared your comments with my executive chef so that we can continue to enhance the buffet and make...

Dubai
Reviewed 11 May 2016

Spent a night at this hotel. Very old asset . Large hotel. The rooms seems more like a Hampton Inn but definitely not a Hilton. The room seem musty. Location was ok if you wanted to be nearby to airport. Its a bit of a distance from downtown. The Executive lounge was very basic. Being t better Hilton hotels

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Helpful?
2Thank ZMR
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, I am very sorry and disappointed to hear that we didn't meet your expectations during your recent stay with us. I sincerely appreciate your comments and will definitely look at ways to improve the guest experience based on your feedback. We hope you will give us another chance if your travels bring you back to the Memphis area....

United States
Reviewed 10 May 2016

Very pleasant stay. great rooms and very clean. The bed was so comfortable and big enough. The room was large enough for a great stay. TV was also a plus. Great channels and easy to navigate all news and entertainment channels.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Dave W
Ben j, Manager at Hilton Memphis, responded to this review

Dear Dave, Thank you for your excellent review of our hotel. We are glad that you were able to enjoy the facilities and amenities thoroughly during your stay with us. We hope to see you back soon. Ben Joseph Hotel Manager

Reviewed 8 May 2016 via mobile

Beautiful lobby and polite and friendly staff at check in and checkout. Even culinary staff walking through lobby greeted us while passing by. Room didn't feel clean. Debris on bathroom floor and lots of stains and terry and linens. The gentleman at check out was very helpful in giving us directions and recommendations for brunch.

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Helpful?
Thank Chris Y
Ben j, Manager at Hilton Memphis, responded to this review

Dear Chris, I want to thank you for taking the time to give us your feedback. We do apologize that room cleanliness fell short of your expectations. I have shared this with our housekeeping staff for their immediate attention to make sure that this was an isolated event. We are glad to hear that our staff came across as being...

Little Rock, Arkansas
Reviewed 8 May 2016 via mobile

One of my favorite hotels in Memphis! Stay here for business and for get-away weekends! Love the Starbucks on site! Staff is always so friendly. Grounds are always well kept and beautiful! Great views from upper floors! Won't stay anywhere else!

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Helpful?
Thank ARReb
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your continued loyalty and patronage, we are honored to be your No 1 choice in Memphis. We are glad that you like our new Provisions Market and got to enjoy it while you stayed with us. We look forward to seeing you again soon. Ben Joseph Hotel Manager

Secunda, South Africa
Reviewed 8 May 2016 via mobile

The staff at Hilton is extremely friendly and always helpfull. The new Starbucks in the lobby is also great. The dining room staff is helpful and friendly and goes out of their way to make you feel at home. With the Avis car rental in the hotel now, makes it very easy. Iris Lashell from Avis is very friendly and...

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Helpful?
Thank Bertus V
Ben j, Manager at Hilton Memphis, responded to this review

Dear Bertus, Thank you for your recent review of the hotel. We are glad that you enjoyed your stay and also got to enjoy the new additions like Provisions market and Avis car rental. Thank you for recognizing our staff for their friendliness and helpfulness. This is something that we take great pride in. I will pass on your compliments...

Santa Rosa, California
Reviewed 6 May 2016

We stayed at the Hilton Memphis during a cross country trip. Beautiful hotel with many amenities. The lobby is immense with friendly staff all around to help out. Since the hotel is circular, the rooms are a little odd shaped but it works. Hotel itself was in good shape, well taken care of. Not much around the area though. It's...

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Helpful?
Thank Eric M
Ben j, Manager at Hilton Memphis, responded to this review

Dear Eric, We are glad to hear that you had a successful visit at our hotel. Happy to hear that you were able to experience the different amenities at our hotel and found our staff to be very friendly and helpful. Our staff takes great pride in creating great experiences for our guests and they will be glad to hear...

Salt Lake City, United States
Reviewed 5 May 2016

The beds are nice, comfortable, and felt clean. The rest of the room felt dirty. The carpet was stained and soiled and the air conditioner smelt of mold and mildew when it ran. The internet connection was reliable, but very slow. Good enough for emailing but not much else.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Marc W
Ben j, Manager at Hilton Memphis, responded to this review

Dear Marc, Thank you for the feedback of your recent stay with us. I am glad to hear that you liked our beds but the rest of the room was not up to the standards that you have come to expect from us. We take these comments very seriously and i have my housekeeping team looking into this to make...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Memphis

Address: 939 Ridge Lake Blvd, Memphis, TN 38120-9407
Region: United States > Tennessee > Memphis
Price Range: $162 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Memphis 3.5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel
Hotel Style:
#23 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Memphis staff and other travellers.
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Questions? Get answers from Hilton Memphis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a higher floor room the view is great!!”
 of 5 bubbles Rhoyaldiva22, 20 Mar 2017 | Read review
“Book elsewhere.”
 of 5 bubbles cameronc553, 16 Feb 2017 | Read review
“The view from the higher floors is spectacular! One whole wall is a window!”
 of 5 bubbles sostrzycki, 2 Feb 2017 | Read review
“Higher floors probably have less "traffic"noise”
 of 5 bubbles 40KarenP40, 25 Jan 2017 | Read review
“Rooms are quite similar, choose executive level if possible.”
 of 5 bubbles Mom2MGirls, 18 Jan 2017 | Read review
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