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Hilton Memphis

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884 Reviews from our TripAdvisor Community

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Showing 876: English reviews
Memphis, Tennessee
Reviewed 1 week ago

My husband and I needed a break so we decided to take a weekend away at the Hilton. The service was great! The best part of our stay was the bar staff. I also enjoyed the Starbucks affiliate onsite. The hotel was clean, beautiful, and in a great location. There is a Benihana directly across the street!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank SWKeys
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you so much for your raving review of our hotel. We are so glad that you choose us for your weekend getaway. We appreciate the kind words about the service and especially the staff at our lobby bar. We look forward to your return visit soon. Regards, Ben Joseph Hotel Manager

Oxford, United States
Reviewed 1 week ago

This was a great hotel, we came to Memphis to attend a Grizzlies game. The staff was very friendly and helpful. I would definitely stay here again and recommend to others. The only negative was our floor smelled like smoke.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank V5961YJbrittanyb
Ben j, Manager at Hilton Memphis, responded to this review

Dear Brittany, We are so glad to hear that we exceeded your expectations during your recent visit to Memphis. We are proud of our team members for the southern hospitality that they exhibit everyday. We do apologize for the smoke smell on your floor. We look forward to welcoming you again on your future visit to Memphis. Regards, Ben Joseph...

Swansea, United States
Reviewed 1 week ago

The hotel was great, the restaurant was okay could have a better selection of food. I wish they did not charge for wifi to the guest because some people might have to work or school. Also they need more things for children to do while they are staying at the hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 360dominiqueh
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We are glad to hear that you liked the hotel but apologize that the options in the restaurant didn't meet your expectations. We will continue to strive to make sure we have items on our menu that is appealing to everyone. Thank you once again for your feedback and...

Memphis, United States
Reviewed 1 week ago

Stayed 3 weeks in a row. Enjoyed all staff members from the time you walk through the door all the way through to check out. All staff willing to help and very polite and courteous. Breakfast staffers are very efficient and provide quality service.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank michaeli28
Ben j, Manager at Hilton Memphis, responded to this review

Dear Michaeli, Thank you for your raving review of our property and your continued loyalty. We are ecstatic to hear that our staff was very consistent throughout your stay and made your stay more enjoyable. We hope to continue to be your choice of hotel for your travel needs in Memphis. Regards, Ben Joseph Hotel Manager

Pittsburgh
Reviewed 1 week ago

Out dated rooms and amenities. Great looking lobby. Very poor food quality for price. Very little breakfast options. Starbucks coffee without the quality of Starbucks. Good luck trying to find the way to the pool.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank joellA162HE
Ben j, Manager at Hilton Memphis, responded to this review

Dear Joel, We are so sorry that you were very unhappy with your stay. Please accept my apologies for your experience in our F&B outlets. We will use your feedback to better the experience of our customers in the future. We hope that you will give us another chance to earn your business back again. Best Wishes, Ben Joseph Hotel...

A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

Doing a month long trip around America u stay at lots of differant hotels and for a Hilton brand this one was disappointing. Let me first say the front desk staff were excellent. Friendly people and very helpful. Unfortunately unless u hav a car or or lots of money for a cab u are basically stuck here especially at night...

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Helpful?
Thank A TripAdvisor Member
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, We are very disappointed to hear that your stay with us did not meet your expectations. Please accept my sincere apology for your disappointing experience especially not recognizing that you were a Hilton Honors member. I am glad to hear that our front desk staff and other team members were friendly and helpful to you during your stay....

Madison,MS
Reviewed 2 weeks ago

I come to this hotel every year for a conference. The staff is always very accommodating and friendly. I would definitely recommend . The one thing I did notice was that the chairs in the lobby are starting to show wear. Besides that, everything was nice.

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Helpful?
Thank mbrown19652000
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, We thank you for your continued loyalty to our hotel and it's our privilege to host your conference every year. We are glad to hear that our staff still maintains the high standards that you are accustomed to year after year. We look forward to seeing you again next year. Regards, Ben Joseph Hotel Manager

Ohio, United States
Reviewed 2 weeks ago

Great service and clean hotel. Convenient shuttle service to and from airport. Also they are happy to shuttle you to dinner or shopping within 5 miles of the hotel. Very pleasant experience. Genuine friendly customer service and would recommend this Hilton to others staying in this area of Memphis.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank S1378GDkellyb
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We are so glad to hear that we were able to exceed your expectations. We hope to see you again soon. Best Wishes, Ben Joseph Hotel Manager

Rochester, Minnesota
Reviewed 3 weeks ago

Stayed on 19th floor. Great view with floor to ceiling windows. Rooms were clean and updated. Loved the vanity granite. Diamond member and evening reception ended up being dinner rather than snacks. Chocolate cake topped it off. Breakfast at executive lounge was average. Fitness area was great. Water was out, but was replenished within 5 minutes after calling desk. Both...

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Helpful?
Thank John B
Ben j, Manager at Hilton Memphis, responded to this review

Dear John, Thank you for your recent feedback of your stay with us. We are happy to hear that you enjoyed your stay with us, especially the evening appetizers in the executive lounge. We look forward to welcoming you back in the near future. Best Wishes, Ben Joseph Hotel Manager

Reviewed 3 weeks ago via mobile

Stayed three-days for a meeting . The staff is excellent and very helpful. The room was very clean and well stocked. I do have to say it was a little dated. The price was right. The conference rooms were large. The restaurant and bar great. A little pricey . The staff treated me like family. Everything is in hotel. I'll...

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Helpful?
Thank JON Z
Ben j, Manager at Hilton Memphis, responded to this review

Dear Jon, Thank you for the raving review of our hotel. We are so glad to hear that you enjoyed your stay with us and our staff was very helpful during your visit. We look forward to your return visit soon. Best Wishes, Ben Joseph Hotel Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Memphis

Address: 939 Ridge Lake Blvd, Memphis, TN 38120-9407
Region: United States > Tennessee > Memphis
Price Range: $162 - $303 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Memphis 3.5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel
Hotel Style:
#23 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Memphis staff and other travellers.
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Questions? Get answers from Hilton Memphis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a higher floor room the view is great!!”
 of 5 bubbles Rhoyaldiva22, 20 Mar 2017 | Read review
“Book elsewhere.”
 of 5 bubbles cameronc553, 16 Feb 2017 | Read review
“The view from the higher floors is spectacular! One whole wall is a window!”
 of 5 bubbles sostrzycki, 2 Feb 2017 | Read review
“Higher floors probably have less "traffic"noise”
 of 5 bubbles 40KarenP40, 25 Jan 2017 | Read review
“Rooms are quite similar, choose executive level if possible.”
 of 5 bubbles Mom2MGirls, 18 Jan 2017 | Read review
5 of 5