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Homewood Suites Memphis - Hacks Cross

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398 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites Memphis - Hacks Cross
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Showing 395: English reviews
Lichfield, United Kingdom
Reviewed 26 October 2016

Handy location, large comfortable rooms and friendly staff. Enjoyed 6 night business stay and found plenty of restaurants and bars within a short walking distance. Minor criticism of breakfast quality is deserved but overall stay very good and would not hesitate to go back.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank andrewhM8803YB
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear andrewhM8803YB - I am glad that you enjoyed your 6 night stay with us. Our rooms are quite large and comfortable. And of course it is always great to be greeted with a friendly staff. There are many restaurants close by as you mentioned. I am sorry to hear of the breakfast quality you experienced. I would love to...

Little Rock, United States
Reviewed 24 October 2016

Title sums it up. Room smelled strange, air conditioner did not work properly. No maintenance staff on weekends so I had to fix the air conditioner myself. It is a shame since this hotel is in such a great location.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Larry M
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Larry M - I am sorry that you feel the quality has gone down over the last couple of years. Your comments were received through your survey and I really appreciate your response in your email. As I said, I have addressed the issue regarding the air conditioner. We do have maintenance staff on the weekend and am still...

Little Rock, Arkansas
Reviewed 19 October 2016

Good basic accommodations. Our unit did not have a door between living area and bedroom, but other suites at the hotel did. Wife loved the lighted mirror in the bathroom. Breakfast was ok - average for this type of hotel. Staff was polite, pleasant, and quick to respond to requests.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank joseph742
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear joseph742 - I am glad to see that you were pleased with your stay. Yes, we have several different room types with some being studios and others suites that have the separated living room. The mirrors are quite amazing. I will follow up with breakfast to see what we can do to make it better than just ok. And...

Jackson, Tennessee
Reviewed 19 October 2016

Rooms and hallways were dirty. Hotel staff was unfriendly and didn't seem to care about their customers. Sold us premium wifi that they didn't have which took thirty minutes to fix with Hilton. I definitely will never stay in this hotel again and would never recommend.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Sonya H
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Sonya H - I am terribly sorry to hear your experience while staying here. This type of service is not what we strive for our guests. Your comments will definitely be brought up with our team. While we may always have room for improvement, our guests deserve better than what is mentioned. We take your issues seriously. Again, I...

Reviewed 4 October 2016

No "HHonor" welcome here! But they let us know that it was later arrival the we had anticipated! Was told the did not have carts for your luggage upon arrival, but found one by elevator the next afternoon! They do not take much pride in keeping the outdoor areas clean! Room had some type of red sticky substance spilled on...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 188kimmyg
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear 188kimmyg - I am so terribly sorry to hear of your experience with us. Your comments were received prior to this review and have been followed up with. The issues you mentioned have been address with our team to ensure these issues are improved upon . We strive to provide guests with the best of service. I am sorry...

Jackson, Mississippi
Reviewed 3 October 2016 via mobile

The building had large rooms lots of space with the most friendly of staff. Loved the breakfast and great atmosphere. We will definitely stay at this location again and again in the future. Again thank u for the hospitality!

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Helpful?
Thank Leslie J
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Leslie J - It is great to see that you enjoyed your stay with us. I hope you and your family had fun while visiting Memphis. We do have the large suites for our guests that are great for all types of travelers. We would love for you and your family to stay with us again. Hope to see...

Memphis, Tennessee
Reviewed 20 September 2016

Definite home away from home! Very kind and professional staff and beautiful and exceptional facility! Large rooms with an open floor plan. Daily breakfast and evening reception was always plentiful and delicous...Can't wait to return!!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Judy M
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Judy M - Home away from home is what we what to hear from our guests. I am so happy to know you feel that way along with enjoying our facility and our team. It is always great to travel and have complimentary daily breakfast and evening receptions four nights a week. We can't wait for you to return...

Collierville, United States
Reviewed 16 September 2016

Staff did a great job. Would visit again. Great area with Groceries stores, shops, restaurants and shopping close by. Family enjoyed the hotel. Nice, clean and breakfast was great. Pool was Nice too! You should visit.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Keisha N
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Keisha N - I am so glad the staff did such a great job. I do believe as well that we are in a great area with plenty of shopping and restaurants close by. It is great that you and your family enjoyed your stay and the pool. Please do come back and see us again soon. Best regards,...

Murfreesboro, Tennessee
Reviewed 12 September 2016

Overall ok. Not the exceptional service I expect from Hilton. The breakfast was average. Decor was good but room had an old smell to it. Good staff very friendly and willing to help. Location was close to all of my activities for the weekend.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank K8527QGcarolync
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear K8527QGcarolync - Just ok is not acceptable with me. I am sorry you did not receive the exceptional service you expect from Hilton. I am happy to know that the staff was very friendly and willing to help and our location was great for your activities. We strive to provide great customer service and are disappointed to know we...

Los Angeles, California
Reviewed 11 September 2016

HHONORS amenities not automatically delivered. Shampoo and conditioner were not replaced for 3 days. No laundry bag. Internet charge not removed from bill and front desk employee had difficulty figuring out how to do so. Was unaware that this is a HHONORS Member benefit. Wake-up call requested was not received. Coffee barely luke warm for 2 days. When mentioned to...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Michael R
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Michael R - I am sorry to see of your experiences with us. As the new GM, I will definitely look into all matters that you have mentioned. We have addressed some of the issues mentioned and will continue to follow up so that our service is top notch. I know quite a few of us including myself are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities

Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125-8803
Region: United States > Tennessee > Memphis
Price Range: $161 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites
Hotel Style:
#20 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites Memphis - Hacks Cross staff and other travellers.
2 questions
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United States
6 months ago
over a year ago

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Questions? Get answers from Homewood Suites Memphis - Hacks Cross staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get first floor, but if you get back of hotel it is a bit of a hike to the lobby.”
 of 5 bubbles johnwH3732RS, 2 Feb 2017 | Read review
“away from stairs or elevator”
 of 5 bubbles SuzieDallas_Tx, 31 May 2016 | Read review
“I had the 4th floor, and it was fine.”
 of 5 bubbles jillienga, 14 Apr 2016 | Read review
“If noise early in the morning (4am) bothers you, ask for a room on the north side (even #'d rooms).”
 of 5 bubbles v0nyad, 11 Apr 2016 | Read review
“As I said very quiet, except for room 100, if you sleep in the bedroom area not on pull out the sounds of the door wouldn't bother you much.”
 of 5 bubbles 1200Emma, 1 Apr 2016 | Read review
5 of 5