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Comfort Inn & Suites Airport - American Way

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154 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Highland, California
Reviewed 10 June 2015

but it wasn't anywhere near the top of the list. Apparently, this is a former Holiday Inn Express that has been converted into a Comfort Inn & Suite. The good news ... Hotel staff were polite and actually gave us a discount after our complaints. The Hotel, near the Airport, is quiet. I heard no airport noise. I was, however,...

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1Thank Coover
Morton, Illinois, United States
Reviewed 31 May 2015

We chose to stay at this hotel over our usual chain because the prices in Memphis are pretty steep. The lobby looked promising, but it was all downhill from there. The carpet everywhere is filthy and the wallpaper is coming off the walls. When we got to our room, one lamp wouldn't work, a second sizzled and quit while we...

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1Thank Mary Beth P
Chelmsford
Reviewed 28 May 2015 via mobile

We booked 3 nights good location. We are members of the reward scheme. We could not get booked in til after 3pm fine. When you get to the room I did expect it to be clean. We where told they had a big family reunion again fine but they knew this so planned for it no. Our room had hair...

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Thank Angie G
Greenville, South Carolina
Reviewed 27 May 2015 via mobile

In Memphis for a wedding. Booked two rooms with two beds. The room was clean and linens and towels smelled fresh. Everything worked in the room. It was nice to see the housekeeping staff greet you with a smile. Desk staff was efficient and breakfast was good.

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Thank EconoGSP
Lexington, South Carolina
Reviewed 8 May 2015 via mobile

We stayed here last night. Rooms were clean and comfortable. Liked the choice of pillows. Breakfast was as expected fresh and hot. Friendly service. Would stay again if back in the area. Did not get a chance to use indoor pool which we noticed while having breakfast.

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Thank gamecock94
Reviewed 5 April 2015 via mobile

Stayed here on our trip to Memphis. The room was very clean and comfortable. The hotel lobby always smelled clean and fresh. One shout out I would particularly like to give is the breakfast attendant T C. I've have never met such a happy go lucky friendly person such as him. He always had a smile on his face. He...

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Thank valeria b
Reviewed 27 February 2015

The rooms were extremely dirty. The bathroom had hair all over the floor and bathtub. I did not receive fresh towels. There were out of control loud guest running and screaming through the halls every night. The continental breakfast was poor.

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1Thank jmc2stang
Betty S, Front Desk Clerk at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time out to complete our on line survey. On behalf of our team, i would like to apologize for failing to exceed your expectation. However, your satisfaction is very important to us. We will be using the feedback that you provided to make improvements to ensure we offer exceptional experience.

Southern California
Reviewed 26 February 2015

If you would like to stay in a filthy hotel with hookers... this is a place for you... We were forced to stay in this hotel due to an ice storm that shut down Memphis Airport... American Airlines offered us this hotel on a complementary basis...shame on them... no one would chose to stay at this hotel unless they were...

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1Thank alesquire
Betty S, Front Desk Clerk at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time out to complete our on line survey. On behalf of our team, i would like to apologize for failing to exceed your expectation. However, your satisfaction is very important to us. We will be using the feedback that you provided to make improvements to ensure we offer exceptional experience.

Reviewed 22 February 2015

we stayed for one night and the room was nice. the employees were very nice as well. And the hotel is in a very place surronded by little places to grab a bite to eat. i will be back very soon!!!!!!!!!!!!!!!!

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Thank Marcusp27
Betty S, FDC at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time out to complete our on line survey. On behalf of our team, i would like to apologize for failing to exceed your expectation. However, your satisfaction is very important to us. We will be using the feedback that you provided to make improvements to ensure we offer exceptional experience.

Oxford, Mississippi
Reviewed 26 January 2015

We actually parked our car in their spot for 3 weeks when we flew out from Memphis to Tampa during Christmas 2014. Great thing about them was the shuttle service from their hotel to the airport, which was awesome! Free of charge (as we paid the parking fee), fast, attentive, and they also invited us coffee/tea/milk while waiting. On the...

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2Thank Kenzie_Bui
Betty S, Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time out to leave us a comment. We at the Comfort Inn and Suites are very pleased that you enjoyed your stay with us. Thank you for the kind words as well. We look foward to having you come stay with us again in the future.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Comfort Inn & Suites Airport - American Way

Address: 4225 American Way, Memphis, TN 38118-2014 (Formerly Holiday Inn Express American Way/Airport)
Region: United States > Tennessee > Memphis
Price Range: $116 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Airport - American Way 2.5*
Number of rooms: 109
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Also Known As:
Holiday Inn Express American Way/Airport Hotel Memphis
Holiday Inn Express Memphis
Holiday Inn Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites Airport - American Way staff and other travellers.
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Questions? Get answers from Comfort Inn & Suites Airport - American Way staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the second floor, elevator was slow but worked perfectly fine.”
  • Microwave/fridge
  • Queen beds
 of 5 bubbles ELS20, 18 Jan 2017 | Read review
“Run the A/C and looked for water running out of it before you settle in your room.”
 of 5 bubbles lorin317, 23 Aug 2016 | Read review
“No good room! Go somewhere else!”
 of 5 bubbles 411kelseys, 17 Aug 2015 | Read review
“King Suite w/ Jacuzzi was a perfect room for even a couple just looking for a romantic comfortable night.”
 of 5 bubbles kristherese, 18 Jul 2015 | Read review
“Do NOT stay here for any reason.”
 of 5 bubbles blankb2015, 12 Jul 2015 | Read review
5 of 5