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Comfort Inn & Suites Airport - American Way

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Comfort Inn & Suites Airport - American Way
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156 Reviews from our TripAdvisor Community

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Showing 152: English reviews
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Cuba, Missouri
Reviewed 4 weeks ago via mobile

The first two nights were okay aside from the fridge not working and the fact they emailed me to tell me the pool was out of service, which is fine I get that work needs to get done HOWEVER our third night was horrible. The pool was definitely open and they had a big party in there, my kids were...

Thank Sara W
Betty S, Manager at Comfort Inn & Suites Airport - American Way, responded to this review

Thank you for taking the time to share with us your comments. The pool was fixed late on Friday but up until then no one was allowed to swim. I have spoken with our night team members in order to use your comments as tools for retraining. We try very hard to always give a great stay and an sorry...

Reviewed 4 May 2016

On the way to the hotel, we got stuck in traffic. Multi-car wreck on 240W...called the hotel, 4 times to tell them we were on the way....whoever answered assured us our room would be available. Everyone was nice and helpful when we arrived. EVERYONE, who worked in this hotel were friendly and helpful. Housekeeping...awesome, the gentleman, who seemed to be...

Thank Debbie A
About Hotel's Favourite Review
Reviewed 21 March 2017 via mobile

Nice hotel nice and friendly staff. Room clean bathroom also . Breakfast next morning was great. Pool inside I love it . Area it's in is close to stores and pizza deliver. I will return to this hotel and bring family.

Thank Ebonique C
Lenzburg, Illinois
Reviewed 17 February 2017 via mobile

First off, let it be known that the hotel isn't exactly in what seems to be the safest or cleanest area. But, there is a security fence just in case. Oh, and if you don't want pizza hut or Papa Johns and are OK with a 90 minute wait to get it, eat before you check in. Delivery options are...

Thank Carissa B
Reviewed 18 January 2017

We were traveling in a group of 5 vehicles (20 adults/children) and needed a hotel with an indoor pool specifically for the kids to let off steam! The Comfort Inn & Suites Airport on American Way was perfect. Surprisingly, there were not too many hotels in the area with an indoor pool in Memphis, so that is why we chose...

Thank ELS20
O'Fallon, Missouri, United States
Reviewed 1 December 2016

Stayed here during Beale Street Music Festival. Hotel recently renovated. Room was very nice and spacious. Hotel was very quiet and had no issues. Good access to highway. Great find for the price. Would return.

Thank StaceyM27
Evansville, Indiana
Reviewed 24 August 2016

I booked a block of rooms at the hotel for our July family reunion. I was given an $86 per room rate by Ms. Lata Patel, GM. that was great! I was one of the last to call and make my room reservations. She also gave the same rate for suites as we booked 25 rooms (she had to hold...

2Thank Lori N
Reviewed 17 May 2016 via mobile

Had a great time at this hotel everything was great there were no problems what so ever. Very clean nice hotel and the staff is great. i will come back here if im ever in memphis again very welcoming placr like I was at home would very much enjoy going back there when im in memphis again.

Thank Jasmine W
Russellville Arkansas
Reviewed 24 March 2016 via mobile

Was ok for what we needed. Flew out early sat so needed a place close to airport. Relatively clean. Did have some else's sock left in our room. We arrived later but had confirmed our reservation earlier. While we were checking in there were at least 4 people told they had no rooms but these people had booked through Expedia....

Thank headballcoach
Jacksonville, Arkansas
Reviewed 19 March 2016 via mobile

My wife booked this hotel through Hotels.com. We went to Memphis for a college visit. We arrived at 11pm and were informed our reservation had been canceled without any notification. On top of all that the night manager was not pleasant or helpful in the least. It seems that a basketball game was in town and they were able to...

2Thank Bill T

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Hotel & Grounds (5)
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Business Centre/Function Rooms (1)
Pool/Beach Area (3)
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Comfort Inn & Suites Airport - American Way

Address: 4225 American Way, Memphis, TN 38118-2014 (Formerly Holiday Inn Express American Way/Airport)
Region: United States > Tennessee > Memphis
Price Range: $126 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Airport - American Way 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Holiday Inn Express American Way/Airport Hotel Memphis
Holiday Inn Express Memphis
Holiday Inn Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites Airport - American Way staff and other travellers.
2 questions
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Questions? Get answers from Comfort Inn & Suites Airport - American Way staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the second floor, elevator was slow but worked perfectly fine.”
  • Microwave/fridge
  • Queen beds
ELS20, 18 Jan 2017 | Read review
“Run the A/C and looked for water running out of it before you settle in your room.”
lorin317, 23 Aug 2016 | Read review
“No good room! Go somewhere else!”
411kelseys, 17 Aug 2015 | Read review
“King Suite w/ Jacuzzi was a perfect room for even a couple just looking for a romantic comfortable night.”
kristherese, 18 Jul 2015 | Read review
“Do NOT stay here for any reason.”
blankb2015, 12 Jul 2015 | Read review
5 of 5