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Madison Hotel

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#8 of 136 Hotels in Memphis
Certificate of Excellence
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1,585 Reviews from our TripAdvisor Community

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Showing 1,561: English reviews
Bartlett
Reviewed 17 July 2015

This hotel lives up to its reputation! The rooms are gorgeous and service is outstanding! We were upgraded to a king suite because it was our anniversary. The rooftop is breathtaking as well! We also loved the restaurant attached to the hotel. I would highly recommend this hotel!

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Thank L3443ZQsamh
Kristy S, Director of Sales at Madison Hotel, responded to this review

Thank you so much for sharing your experience with us! It sounds like you had a chance to enjoy many of our amenities, and I am glad to hear that we met your expectations. We hope that you plan to stay with us in the future, and continue to enjoy what makes our hotel so great. We look forward to...

Orpington, United Kingdom
Reviewed 16 July 2015

on arrival the reception area is friendly and quite funky. we checked in quickly and went to our room. the room was ok just a standard king but rather grubby, not obviously so but lipstick stain on the pillow and inside the bedside drawers were hairs! yuk! Dust in the corners and bits o the carpet, the bathroom was clean...

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Helpful?
1Thank Joabbott1963
Kristy S, Director of Sales at Madison Hotel, responded to this review

Thank you so much for sharing your experience with us! I am truly sorry for all of the issues that you encountered at the Madison. I hope to see you again in the future! All the Best, Kristy Fowler Director of Sales

Houston
Reviewed 16 July 2015

My Mother Passed away on May 21st and I had to make a last minute reservation on Expedia for this hotel. The reservation was confirmed, and then an hour later I got an email saying there were no rooms. I called the hotel and the hotel refused to help me. I called Expedia and Expedia refused to help me. My...

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Helpful?
5Thank HoustonPineypoint
Angie H, General Manager at Madison Hotel, responded to this review

I am very sorry that you feel the Madison is untrustworthy. But we didn't have a reservation booked for you. I honestly believe that the confusion with the expedia booking was unknown to us. I am so sorry that you had to deal with this during such a difficult time. Sincerely, Angie Hines General Manager.

Little Rock, Arkansas
Reviewed 16 July 2015

This is a comfortable hotel in an historic downtown Memphis building (Tennessee trust building, built in 1905). It is in a central location, not far from beale street and all the attractions with it. I loved the Twilight Sky Terrace and there is free admission for hotel guests. We went at sunset for drinks and in the morning for breakfast.

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Helpful?
Thank johnandmegtravel
Kristy S, Director of Sales at Madison Hotel, responded to this review

Thank you so much for sharing your experience with us! It sounds like you had a chance to enjoy many of our amenities and Twilight, and I am glad to hear that we met your expectations. We hope that you plan to stay with us in the future, and continue to enjoy what makes our hotel so great. We look...

Lakeland, Florida
Reviewed 15 July 2015

not many people experience emergencies but we did. my husband broke his leg in memphis the first 4 hours we were there. being in a strange town not knowing anyone: the staff were unbelievably supportive. they helped us from the hospital to the room to the airport. i will never forget how great they were to us and will always...

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Helpful?
1Thank CatE716
Kristy S, Director of Sales at Madison Hotel, responded to this review

Thank you so much for sharing your experience with us! I am so sorry about your husband. I am so glad that we could help. We hope that you plan to stay with us in the future, and continue to enjoy what makes our hotel so great. We look forward to having you back! All the Best, Kristy Fowler Director...

Cordova, Tennessee
Reviewed 13 July 2015

My room was never cleaned and there was never an attempt at service recovery from anyone. Worst experience I've ever had! No one from management seemed interested in retaining my business. I will share

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5Thank jonathanw250
Angie H, General Manager at Madison Hotel, responded to this review

Thank you for your comments. I am concerned that they weren't addressed while a guest in the hotel. We certainly do everything we can to remedy situations on the spot. I assure you that I do care and I am reaching out to the front office team today to investigate. I have also forwarded your comments to the Housekeeping Manager...

Clarksdale, Mississippi
Reviewed 13 July 2015

Staff is great. Hotel is down town perfect location. Great restaurant. The hotel is beautiful. Quit nice large room and bathroom. Has 2 bars 1 on the roof top and the other on the bottom floor. My wife and i love this place.

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1Thank Rhett007
Kristy S, Director of Sales at Madison Hotel, responded to this review

Thank you so much for sharing your experience with us! It sounds like you had a chance to enjoy many of our amenities, and I am glad to hear that we met your expectations. We hope that you plan to stay with us in the future, and continue to enjoy what makes our hotel so great. We look forward to...

Decatur, Alabama
Reviewed 12 July 2015

The room at the Madison was large and stylish. The bed was the best I have experienced in my trips lately. The staff are friendly and cordial. The hotel has turndown service and a sweet chocolate bite before turning in. You return to your room to find bluesy music playing softly. The restaurant Eighty3 provides atmosphere and fantastic food. After...

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Helpful?
1Thank Peggy B
Kristy S, Director of Sales at Madison Hotel, responded to this review

Thank you so much for sharing your experience with us! It sounds like you had a chance to enjoy many of our amenities, and I am glad to hear that we met your expectations. We hope that you plan to stay with us in the future, and continue to enjoy what makes our hotel so great. We look forward to...

washington DC, United States
Reviewed 12 July 2015

Beautiful space, awesome rooftop view, and helpful and lively staff. Rooms were clean and well appointed. Location accessible to great restaurants within walking distance. Could not be more pleased with a two day stay!

Review collected in partnership with this hotel
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Helpful?
Thank Nancy O
Kristy S, Director of Sales at Madison Hotel, responded to this review

Thank you so much for sharing your experience with us! It sounds like you had a chance to enjoy many of our amenities, and I am glad to hear that we met your expectations. We hope that you plan to stay with us in the future, and continue to enjoy what makes our hotel so great. We look forward to...

Washington DC, District of Columbia
Reviewed 12 July 2015 via mobile

We came here at midnight. They publish on their website they close at 1 am. But we were denied service at 12:01. Was it because we are a group with a black, an Arab, a white, a doctor??? Yet a white woman shows up at 12:45 and gets served??? Screw you! Blatant discretion. Shut down the Madison! Oh and I'm...

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4Thank trvlingpadewon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The jazzy spirit of Memphis is brought to life at the Madison Hotel. This boutique luxury hotel dazzles the senses with its striking interiors. Its contemporary style is best defined by its bold use of colors, geometric patterns, and modern furnishings. Sexy yet comfortable, this stylish luxury hotel is the select address for cosmopolitan travelers. It is known as downtown Memphis’ most celebrated luxury venue and the 1st Small Luxury Four Diamond Hotel – The Madison. ... more   less 

Additional Information about Madison Hotel

Address: 79 Madison Ave, Memphis, TN 38103
Region: United States > Tennessee > Memphis
Price Range: $238 - $467 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Madison Hotel 4*
Number of rooms: 110
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Cheap Tickets and Jetsetter so you can book your Madison Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Madison Hotel Memphis
Hotel Style:
#4 Luxury Hotel in Memphis
#7 Romantic Hotel in Memphis
#10 Family Hotel in Memphis
#11 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Madison Hotel staff and other travellers.
31 questions
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Questions? Get answers from Madison Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You want to get a junior suite not a single king room”
 of 5 bubbles yulandah2016, 24 Dec 2016 | Read review
“Ask for a Riverview”
 of 5 bubbles mmemphis2016, 23 Dec 2016 | Read review
“Higher Floors have a great view of the Riverfront!”
 of 5 bubbles melissasR3097ZM, 5 Dec 2016 | Read review
“Twilight Deck bar is a must-see.”
 of 5 bubbles SparklySunflower, 2 Dec 2016 | Read review
“Back corner room (306) nice but no view, little sunlight and next to the alley meant we were awakened at 5 am during noisy trash pickup.”
 of 5 bubbles CindiCF, 18 Nov 2016 | Read review
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