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Extended Stay America - Memphis - Airport

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Extended Stay America - Memphis - Airport
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101 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Memphis - Airport
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Showing 98: English reviews
Virginia Beach, Virginia
Reviewed 30 December 2015 via mobile

Room was big and clean. Enough towels, clean bathroom. Worth money for one night passing by stay. It is close to Graceland, that was what we needed. No hagers in the closet, guess we had to ask for them, but were to tired.

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Helpful?
Thank Selojora
Manager_11525, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that we neglected to place hangers in your room. To prevent this from happening again, I will work with our staff to ensure rooms are properly stocked. Still, I am glad that you had a positive stay overall. I am grateful for the feedback...

Georgetown, Texas
Reviewed 25 August 2015

This place was a disaster. We asked for a room with 2 beds, got a room with a bed and a sofa bed. The sofa bed was not made up, I went to the desk and they said here are the linens, make it up yourself. The telephone in the room did not work, the smoke detector was missing, the...

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Helpful?
2Thank BillH1022
Manager_11525, General Manager at Extended Stay America - Memphis - Airport, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the overall condition of our hotel is truly regrettable and unacceptable. We are very sorry for your experience. I discussed your comments with the team, and we are reinforcing standards and polices to ensure this doesn't happen again. We continually work to improve our hotel, so...

Reviewed 8 August 2015

We stayed in Extended Stay Americas in Washington and Oregan and loved them, so I had no reason to think this one would be any different. We should have asked them to find us another one or at least a different room as soon as we saw ours. The door had a gap all the way around it and one...

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Helpful?
3Thank Ksthie
Manager_11525, General Manager at Extended Stay America - Memphis - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The lack of service and amenities you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we have taken measures to ensure your experience is not repeated. I really appreciate you bringing this to our...

Blytheville, Arkansas
Reviewed 6 August 2015 via mobile

From a leak in the elevator leaving it inoperable to cigarette burns on the comfortable, this hotel left a lot to be desired. The hallways stink, the carpet is dingy and there was hair in the towels. This feels like a run down motel instead of the nice ESA that I'm used to.

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1Thank anonfromar
Manager_11525, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the conditions and cleanliness of our hotel is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, we will be retraining our staff and renovating our hotel moving forward. We continually work to improve our hotel, so I...

Las Vegas, Nevada, United States
Reviewed 2 August 2015

I selected the location based on price and proximity to the airport for two separate nights. The first stop I arrive about midnight on the last flight in. Room had not been properly prepared and I found no soap for the shower. TV was out of the question as the AC was louder than the audio. The meager breakfast was...

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2Thank John A
Manager_11525, General Manager at Extended Stay America - Memphis - Airport, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the quality of our service didn't exceed your expectations. To uphold our company's high standards, we will be retraining our staff on our front desk procedures as well as having our maintenance engineer...

Harrisburg, Pennsylvania
Reviewed 29 July 2015

picture of the place looks very nice but once you get inside the building things change quick..... short of staff, no manager, no housekeeping in your room daily, need to be there for 8 days or more before changing bedding, rooms are filthy couldn't even see in the mirrors looked like they cleaned them with greasy rags, need to go...

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Helpful?
1Thank Kim R
Manager_11525, General Manager at Extended Stay America - Memphis - Airport, responded to this review

Thank you for providing us with details about your stay. Please accept our apologies that your stay did not meet our company’s high standards. As this hotel’s manager, I can assure you that I will be reviewing our cleaning procedures with our housekeeping staff as well as making sure we are clearly communicating our amenities during guest arrivals. I am...

Chicago, Illinois
Reviewed 14 July 2015

We were just staying on Memphis for a night so I looked for a not to expensive hotel. The place is not easy to find. It's clean though with a small kitchen in the room. parking is free Wifi is good. never got to turn on the TV so I don't know how good it is. Free breakfast is just...

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1Thank pjlroa
Lawton, Oklahoma
Reviewed 10 July 2015

The hotel is the middle of a business zone. It was very difficult to find a restaurant close. The employees did not look enthusiastic with their job. The internet did not work. The hotel is old. The atmosphere of the hotel does not feel "healthy". The same with the bedroom. The furniture needs repair. The only thing good was the...

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2Thank eliza20152015
Manager_11525, General Manager at Extended Stay America - Memphis - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that you did not enjoy your stay. Please accept our apologies. In response to your feedback, we will work to ensure that our hotel is cleaned and maintained to our company’s high standards so each guest has a comfortable experience....

Columbus, Ohio
Reviewed 29 May 2015

Front desk staff was very friendly and helpful. Place looks like it has seen better days and was just painted over. Room was relatively clean, still had some ants, but its is the south and the summer. There is no shower curtain. people 2 doors down need a towel to keep the pot smell in the room, Very grainy tv...

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1Thank craigclark
Augusta, Georgia
Reviewed 23 May 2015

While on business the company I work for, all the crews members started to stay at Extended Stays while traveling because of the the kitchen and clean rooms for the price. Well when we got to this Extend Stay in Memphis next to the airport the staff was helpful, but the rooms, just take a look at my photos, we...

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3Thank Derrick G

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Airport

Address: 2541 Corporate Avenue East, Memphis, TN 38132 (Formerly Homestead Studio Suites)
Region: United States > Tennessee > Memphis
Price Range: $70 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Airport 2.5*
Number of rooms: 134
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Also Known As:
Homestead Studio Suites Memphis Airport Hotel Memphis
Memphis Homestead Suites
Homestead Suites Memphis
Homestead Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Airport staff and other travellers.
2 questions
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3 months ago

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Questions? Get answers from Extended Stay America - Memphis - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find another hotel”
 of 5 bubbles agoyne, 13 Oct 2016 | Read review
“Stay away from elevators and ice machines.”
 of 5 bubbles robertvX8573OX, 20 Sep 2016 | Read review
“Pet friendly hotel (charge $25.00 for pet)”
 of 5 bubbles mandelikm, 1 Aug 2016 | Read review
“We were on 3rd floor at front of hotel in 307 which was just fine”
 of 5 bubbles 789JohnP, 6 Jul 2016 | Read review
“Stayed on the first floor.. may have been part of why we had a better experience than most...”
 of 5 bubbles shedrivesahotrod, 31 May 2016 | Read review
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