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Extended Stay America - Memphis - Airport

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Traveller (24)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent14%
  • Very good11%
  • Average10%
  • Poor19%
  • Terrible46%
Travellers talk about
“memphis zoo”(2 reviews)
“place to stay”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Memphis - Airport
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Offers from Extended Stay America - Memphis - Airport
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Reviews (94)
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All reviewsmemphis zooroom was spaciousplace to stayesagracelanddowntown
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11 - 15 of 90 reviews
Reviewed 8 February 2018

I stay here every time! It very clean, cheap, quiet, and reserved. Lots of parking available. Breakfast is good, WiFi okay, and blankets very soft. Front desk really slow, though. Side doors don’t open correctly with the room keys.More

Review collected in partnership with Extended Stay
Thank W4354PRkaylas
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 8 February 2018

Thank you for being a loyal guest of Extended Stay America. We are pleased to know your visit with us was enjoyable and that you were impressed with your clean room. We have shared your concern with our maintenance team for better improvement in our...More

Reviewed 2 February 2018

I had problems with management trying to to say I didn’t pay but I’m glad I kept my receipts and someone stole my credit card information to pay their bills a lot of hassle so just be careful and watch your credit card transactions

Review collected in partnership with Extended Stay
Thank berlisab2018
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 3 February 2018

Thank you for bringing this to our attention. We take the security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management

Reviewed 30 January 2018

The staff was very helpful!!! And was a great stay I recommend... only thing I seen was the elevator could of been cleaner... but other then that it was a comfortable stay.. and stay was very friendlyMore

Review collected in partnership with Extended Stay
Thank F5720IIkimm
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 31 January 2018

Kim, thank you for staying at Extended Stay America. We are glad to read you had an enjoyable time with us and that you were impressed with our courteous service. Your feedback is valuable as it will help us improve moving forward. We appreciate you...More

Reviewed 26 January 2018

Make this last choice if working on budget but if not do not do it ! Not work it! Staff change of u end but not friendly welcoming & rooms are really only good for one night not for any longer or you will tell...More

Review collected in partnership with Extended Stay
Thank Raven M
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 28 January 2018

Raven, we are very sorry your stay did not live up to your expectations. and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest...More

Reviewed 23 January 2018

Don't go here. Absolutely the worst place I've ever stayed. No towels, a/c was not running. Breakfast is a joke, they buy dried out pastries from Costco. No coffee pot in room and manager forgot to order coffee.More

1  Thank Ladylaugh51
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 23 January 2018

Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 64 - USD 189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
USD 64 - USD 189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (24)
Room & Suite (11)
Dining (1)
Questions & Answers
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Mick B
3 March 2017|
AnswerShow all 3 answers
Response from BUFFYG2311 | Reviewed this property |
Yes
0
Votes
Lisa L
7 September 2016|
AnswerShow all 5 answers
Response from Robert V | Reviewed this property |
It's located in a rather dark, secluded area. I would not stay there again because I didn't feel safe at night and neither did my wife.
1
Vote
Room Tips
"look at your reviews My God does anyone there care??"
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"Nothing nice."
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"Room size is good on the ground floor"
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"We were on the 3rd floor and it was blessedly quiet!"
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