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BEST WESTERN Galleria Inn & Suites

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385 Reviews from our TripAdvisor Community

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Showing 380: English reviews
Richland Hills, Texas
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

This is one of the nicest Best Westerns we have stayed at. I started staying at Best Westerns because we have yet to have a bad experience. We had a room on the opposite side of the freeway so I did not hear any freeway noise at all inside the hotel. I have seen other reviews say that it is... More 

Helpful?
Thank Brandy S
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Brandy S--Thank you for your wonderful review. Your comments, as are all guest comments will be shared at our next staff meeting! I am glad everything was to your liking and you enjoyed our newly upgraded rooms and breakfast bar. Hopefully, we will have our public area renovations completed by the next time you visit Memphis again. Sincerely, Leslie... More 

Level Contributor
5 reviews
Reviewed 1 week ago via mobile

Pleasantly surprised with the suite. Spacious for our family of six, four kids and two adults. Excellent for a one night visit while heading back to Maryland from Texas. Customer service was great. We would consider staying again.

Helpful?
Thank keoxplorer
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear keoxplorer--Thank you for your review. I am so glad that our Living Room suite was spacious and comfortable enough for each of your family member's needs. We truly look forward to your next visit with us and hopefully our renovations will be completed by then! Sincerely, Leslie Rockholt General Manager More 

Nashville, Tennessee
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

I always stay at this BW when traveling by myself through Memphis from TN to TX. It is located near the Wolfchase Galleria Mall in a very safe location with an O'Charleys and Texas Roadhouse right next door. The staff has always been super friendly and helpful, the rooms clean and comfortable, and a great hot breakfast with alot of... More 

Review collected in partnership with Best Western

Helpful?
Thank Gina E
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Gina E--Thank you for your kind words as I am sure my staff will definitely appreciate hearing those comments. I am glad everything was to your liking, and we truly cannot wait to show you our new lobby and public space once completed! Sincerely, Leslie Rockholt General Manager More 

Bellaire, Ohio
2 reviews
Reviewed 1 week ago

Service and people great; room clean but too much road noise which is not conducive to a good night's sleep! We did not try the food but they did provide a continental breakfast for their overnight guests.

Review collected in partnership with Best Western

Helpful?
Thank T5350KUmaryp
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear T5350KUmaryp--Thank you for taking the time out to review our property. Please note that we take each and every guest comment extremely seriously and use for our on-going training purposes. I am sorry to hear that you were awaken by road noise. I understand some people are lighter sleeper than others, so please let me know the next time... More 

Level Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 weeks ago

Redone, modernized hotel which was a pleasure to stay. Everything was right. Cleanliness top notch. Service top notch. Good food. Everything looked new. Service good. Quiet. Forget Marriott, things being equal, this is the place to stay. Shopping and restaurants close by.

Helpful?
Thank 204Glenn
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear 204Glenn--Thank you so very much for that wonderful review!!! Please note that we take each and every guest comment/complaint extemely seriously and use for training purposes. I am glad you enjoyed our newly remodled guest rooms, and soon our new elevator wing will be completed as the lobby redesign is already underway. We sincerely look forward to your next... More 

Bryant, Arkansas
2 reviews
Reviewed 3 weeks ago via mobile

This is clean hotel that's convenient to lots of great restaurants and shopping. We enjoyed our stay but there was a weird maple syrup like smell that was in our room. Not sure if it was the air freshener or what? It was there the entire time. Other than that we had a great stay and would definitely stay here... More 

Helpful?
Thank julimorgan37
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear julimorgan37--Thank you for your review. Please note that all guest reviews and comments are shared with our entire staff and used for training purposes. I have already sent your review to our Head of Houskeeping to looking into the syrup scent that was in your room, and should have a response for your real soon. Meanwhile, I hope you... More 

Miami, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 October 2016

Group trip of 10 visiting Memphis for the first time.Very accommodating and the price was right. Front desk and staff were very friendly and informative. Breakfast was great (variety), room was spacious and clean. In a good location near main highway for traveling to Downtown, Beale St. and near mall and restaurants. Would reccommend and visit again.

Helpful?
1 Thank LADYG217
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear LADYG217--Thank you so very much for your kind review. Please note that your comments, as are all guest comments, will be shared at our next staff meeting and used for training purposes. I am glad you enjoyed our newly upgraded Breakfast items and guest rooms. We truly hope to see you again once all of our lobby has also... More 

Justin, Texas
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 October 2016

The room was large and comfortable except for the pillows, they really need replaced. The air conditioner didn't work very well as the room was hot all night. I sometimes wonder why the AC is turned off when you check in? Is it because they know it doesn't work well and by letting you turn it on in an already... More 

Helpful?
Thank Funyumken
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Funyumken--Thank you for taking the time out to review your recent stay with us. Please note that each and every guest comment and survey is extremely important to us as we use for training purposes. I am surprised you did not find our breakfast appealing at all as we make fresh scrambled eggs every morning and have a variety... More 

Oklahoma City, United States
1 review
Reviewed 23 October 2016

This is a very nice facility but built way too close to the highway. There was heavy traffic noise all night. The area looked somewhat sketchy with several failed businesses nearby. Walk to restaurants with really bad service.

Review collected in partnership with Best Western

Helpful?
Thank John S
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear John S--Thank you for taking the time out to review our property. I am glad you found our facility nice and hopefully enjoyed our newly remodeled rooms also. I understand that the interstate side of the building can be a bit too much for a light sleeper but next time we will be more than happy to put you... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 October 2016 via mobile

Stayed at this hotel on business. The bad: Remote did not work roach crawled out from mirror Breakfast was yucky Air condition was wall unit that ran all night. Noise from interstate was loud. The good: Large flat screen tv Newly renovated rooms Bad was comfortable Employees were nice Hope to never have to stay there again but grateful for... More 

Helpful?
Thank Motherteresa22
BWGalleria, Manager at BEST WESTERN Galleria Inn & Suites, responded to this review

Dear Motherteresa22--Thank you for taking your time out to review your recent stay with us. Please note that we take each and every guest comment extremely seriously and use for training purposes. As of receiving your review, I have already ordered an inquiry from our maintenance and breakfast staff looking into the tv remote/breakfast situation. I have also forwarded your... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at this award-winning, newly renovated, Memphis hotel offering convenient access to Memphis attractions.Best Western Galleria Inn & Suites is the recipient of the Director's Award for cleanliness and hospitality. Stay in a well-appointed guest room and enjoy room amenities such as cable satellite television with HBO® and high-speed Internet access. Guests will also appreciate hotel amenities like our complimentary breakfast bar, an exercise facility and meeting facilities for up to 33 guests. ... more   less 

Additional Information about BEST WESTERN Galleria Inn & Suites

Address: 8635 US Highway 64, Memphis, TN 38133 (Formerly Holiday Inn)
Region: United States > Tennessee > Memphis
Price Range: $127 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Galleria Inn & Suites 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Best Western Galleria Hotel Memphis
Best Western Bartlett
Best Western Memphis
Bartlett Best Western
Hotel Style:
#7 Best Value Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Galleria Inn & Suites staff and other travellers.
7 questions
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Opelika, Alabama
4 months ago

See all questions (7)

Questions? Get answers from BEST WESTERN Galleria Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms by pool would not be ideal if you want peace...people tend to talk when leaving area.”
 of 5 bubbles TammyD155, 13 Oct 2016 | Read review
“All rooms are good and freshly remodeled. Room on the uneven numbers are away from the freeway so they would be a little quitter.”
 of 5 bubbles jameswQ9835GA, 6 Oct 2016 | Read review
“They are doing re-modeling so request to be away from the remodel.”
 of 5 bubbles R7965ITamandam, 26 Jun 2016 | Read review
“There were rooms for our family of 6!”
 of 5 bubbles marywX4248GW, 11 Jun 2016 | Read review
“Keep the A/C running to drown out noise!”
 of 5 bubbles memphispanda, 16 Mar 2016 | Read review
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