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Crowne Plaza Memphis Downtown

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1,144 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Memphis Downtown
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Showing 1,105: English reviews
Reviewed 3 weeks ago via mobile

The hotel is nice enough, rooms are nice enough but the customer service is absolutely atrocious. If you don't believe me, just try calling the front desk. Ive been trying to place an order with the kitchen for 15 minutes and nobody is answering. Call the front desk and it's he same thing. Finally get someone to answer and they...

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Helpful?
Thank Chase P
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for evaluating your stay with us. We apologize for the unpleasant service issues you experienced. Our associates are trained to provide fast and efficient service to our guests, and we are so sorry for the inconvenience caused. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with a...

Chicago, Illinois
Reviewed 3 weeks ago via mobile

On January 27, I was in the lounge enjoying a late dinner. The place was swamped with customers from a volleyball tournament. Only one person was working the bar and restaurant. Her name is Sharon and she was awesome! In spite of being by herself, Sharon never fell behind, always delivered great service and never lost her sense of humor....

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Helpful?
Thank Essexcv9
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

Tim, Thank you so much for taking the time to review your experience. We aim to create a lasting impression, and I am glad Sharon made that happen for you. She truly embodies and personifies what our service culture is all about. I can't wait to share your compliments with her and adding my congratulations for a job well done....

Cleckheaton, United Kingdom
Reviewed 3 weeks ago

Stayed here with my wife and two friends as part of a cruise trip in the Caribbean. The hotel was clean and friendly, the staff were very helpful. Our room on the 2nd floor overlooked the freeway which was noisy all the time in addition there was an A/C unit going all night long which made sleep difficult. That being...

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Helpful?
Thank Barry C
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for staying with us during your cruise trip. We are glad you were very pleased with the cleanliness of your room and the convenience of our location. Thank you for also mentioning the convenience of our shuttle service and also your nice comments about our shuttle drivers. Having said that, we regret the noise issues that disrupted your...

Lynn
Reviewed 4 weeks ago

The room was outstanding and the service kept it that way every day. Michael the Banquet Captain and Sharon at the bar made the experience even better. This is the place to stay in Memphis be ause it is very close to downtown and Beale Street.

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Helpful?
Thank Thomas N
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for staying at Crowne Plaza Memphis Downtown and for posting your wonderful review. It is great to read that you were impressed with your well-appointed room and with our courteous service. We especially appreciate you recognizing Michael and Sharon for their services and will be sure to share your compliments with them. It was a pleasure to have...

Reviewed 4 weeks ago

I have traveled world wide and this hotel and this exceptional bartender has given me the best experience I could imagine from a hotel. If you are traveling through Memphis TN, weather you are staying at the Crown Plaza downtown Memphis or not make sure you visit Tiffany and she will make the travel just that more pleasant....and fellas...she is...

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Helpful?
Thank van v
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you very much for taking the time to provide us with this glowing review of the Crowne Plaza Memphis Downtown and for recommending us! I am glad you had a great experience while on your business visit and got a chance to unwind at the bar. It's good to know you enjoyed the service provided by Tiffany and that...

Henderson, Nevada
Reviewed 5 weeks ago via mobile

I called last minute and at 8:45am to see if there would be availability and early check in. I spoke with Darian Whalen on the phone and he made it work. We were able to get in right away. When we arrived at the Hotel Darian was at the front desk. Darian was incredibly helpful and efficient in informing me...

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Helpful?
Thank flynxman
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for such a fantastic review! We are thrilled to know you loved every aspect of Crowne Plaza Memphis Downtown. It is a pleasure to read you were impressed by the service you received from Darian. Your comments will truly make his day! Thank you also for sharing your satisfaction with our clean accommodations and convenient location. We are...

Carterville, Illinois
Reviewed 5 weeks ago

I've been to Memphis several times, but never stayed at the Crowne Plaza. I called ahead and talked to the sweetest lady De'Larissa Morris! (made sure to get her name) she was more than friendly! She answered my questions, and had such a pleasant demeanor! I was upset that I wasn't going to get to the hotel to meet her...

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Helpful?
Thank Kimandben2
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

We are so glad you chose Crowne Plaza Memphis Downtown during your recent visit to Memphis. It was a pleasure to read about the excellent service you received from De'Larissa. We are very proud of her for having a passion to deliver great service to our guests. We will acknowledge and thank her personally for doing a great job. Thank...

Tamworth, United Kingdom
Reviewed 18 January 2017 via mobile

Whilst a short drive from the city centre this hotel offers the most friendly staff you would find anywhere From a most helpful receptionist on arrival to Michael in the restaurant and their courtesy drivers we could not have wished for more and enjoyed their helpfulness We had a clean comfortable room on the 9th floor which was more than...

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Helpful?
Thank annsworldtour
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for taking the time to post such a wonderful feedback about Crowne Plaza Memphis Downtown. It was a pleasure to read about the excellent service you received from our staff, especially Michael and our Shuttle drivers. This is what we strive to do every day, so I thank you for acknowledging their efforts. It was our pleasure serving...

Atlanta, Georgia
Reviewed 18 January 2017 via mobile

Let me start by saying this - we checked into the hotel at 7pm and checked out at 6am. Our stay was less than 12 hours, but here are some observations that may help: 1 - The location is right off of Interstate 40. You have to go out of your way to get lost. There is a huge parking...

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Helpful?
2Thank MrAtlanta81
00gC, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for visiting Crowne Plaza Memphis Downtown and for finding us to be a great value. We are thrilled to know you were 100% satisfied with your stay and with the service provided by our friendly and helpful staff! It was our pleasure having you as our guest, and we can’t wait to welcome you again when you are...

Sandwich, Illinois
Reviewed 5 January 2017

We were driving back home from our long trip and we made a last minute reservation with the Crown Plaza. The staff were extremely helpful from the time we called to the time we checked out. The parking lot fee of $17 was a little disappointing but still worth it. The bartender Ms. Sharon makes a really good Bloody Mary....

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Helpful?
Thank scotthaag74
ManagerX1, Manager at Crowne Plaza Memphis Downtown, responded to this review

Thank you for your complimentary words regarding your stay with family at the Crowne Plaza Memphis Downtown. It's encouraging to read such a wonderful review especially since your stay with us was a last minute arrangement. I am pleased that we were able to impress you with our service as well as facilities. Thank you for acknowledging my team. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay in the heart of historical Memphis traditions at the fully renovated Crowne Plaza Memphis Downtown. Fresh from a multi- million dollar renovation, no detail has been overlooked. Our hotel is within minutes of famed Barbeque and Blues. Perfectly situated between the Memphis Cook Convention Center and Beale Street, the newly renovated Crowne Plaza Memphis Downtown is the ideal location for those in town for business and pleasure. A wonderful compliment to the Memphis city vibe, the updated features bring the excitement of the street right into the lobby of our hotel. Every detail about this distinct hotel has you in mind. Spacious, modern guest rooms with unbeatable views of the Memphis skyline, or St. Jude's Campus and Bass Pro Shop at the famed Pyramid. Our rooms offer efficient, user friendly workspace, free Wi-Fi, as well as refrigerators and in-room safes. A top of the line, exercise facility equipped to meet the most demanding personal workout regimen. Enjoy socializing with colleagues and friends in a newly designed public area that provides quiet seclusion or a multitude of entertainment options to suit every wish, including the newly added Blues Patio fully equipped with cooling mist and fans. Enjoy a bite or a libation in our famous Notes and Provisions. Be sure to say hello to the local mixologist! Don't forget to visit the in-house St. Jude's art gallery and see how miracles happen. As a partner with St. Jude's Research Hospital we have the distinct privilege of supporting them and the pleasure of witnessing the difference it makes. Now you can as well. "Success has nothing to do with what you gain in life or accomplish for yourself. It's what you do for others." - St. Jude Founder Danny Thomas Whatever the reason is for your visit, you'll experience a new and better way of hospitality at the Crowne Plaza Memphis Downtown. ... more   less 

Additional Information about Crowne Plaza Memphis Downtown

Address: 300 North Second Street, Memphis, TN 38105 (Formerly Wyndham Garden Hotel)
Region: United States > Tennessee > Memphis
Price Range: $183 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis Downtown 3.5*
Number of rooms: 230
Reservation Options:
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Also Known As:
Crowne Plaza Memphis
Memphis Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Memphis Downtown staff and other travellers.
28 questions
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Questions? Get answers from Crowne Plaza Memphis Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our roo. Was on the 7th floor and we could look out and see the city of Memphis looking towards Beale street area..”
 of 5 bubbles kgnolen9562, 5 Feb 2017 | Read review
“Ask for city view”
 of 5 bubbles barryc706, 1 Feb 2017 | Read review
“Go see Tiffany”
 of 5 bubbles 42vanv, 27 Jan 2017 | Read review
“City view was nice.”
 of 5 bubbles stephmarie, 3 Jan 2017 | Read review
“Ask for a city view, it is away from the interstate and quieter”
  • Room 723 decent space
  • Very comfortable bed
  • Microwave in the hall on a TV tray, weird.
  • View from the North side - Interstate 40, St Jude and older inductrial
  • Nothing to write home about, clean and functional
 of 5 bubbles Teambanzai, 2 Jan 2017 | Read review
5 of 5