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Extended Stay America - Memphis - Germantown West

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56 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Memphis - Germantown West
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Showing 54: English reviews
Tupelo, Mississippi
Reviewed 25 March 2014

Made reservation and when got to the Hotel at 3pm they had already rented it to someone else. Check in staff was rude. When asked if there was a room close to door or elevator clerk stated "you go in whatever room I put you in" Checked around to other hotels and all were booked up so had to stay...

5Thank Mary C
Reviewed 23 March 2014

Nice Clean rooms. Friendly and helpful staff. Nice small kitchen in all rooms. If you are in a hurry, the quick breakfasts are nice (muffins, cereal bars, coffee, oatmeal, fresh fruit.) Some other people complained that the beds are hard, but I like a good firm bed and I found it very comfortable.

2Thank John J
Reviewed 5 February 2014 via mobile

Not the nicest hotel around, but my room was clean, quiet, and affordable. Would definitely stay here again. Front desk staff was very friendly and easy to work with. Very close to 240 and midtown / the loop without having to deal with all the traffic.

1Thank Dale T
Reviewed 6 January 2014

Booked three rooms at this hotel for Liberty Bowl Game - very disappointed with all rooms...lights out in one room, bent sofa bed in one room, phone did not work in any room...very nice staff, but overall cleanliness was not good - carpet was very dirty...great location for Germantown, but lacking in several areas.

2Thank Emogene R
Birmingham, Alabama
Reviewed 21 November 2013

Stayed at this hotel Nov 8th thru Nov 10 2013. Front Desk assistant manager Ashley was not friendly at all, our room had no telephone in it and we asked for one and they told us they were on backorder, the heat didn't work in the room, we asked to be changed to another room, got moved and then the...

4Thank Renee C
Dallas, Texas
Reviewed 10 October 2013

The lady that checked me in was super nice and helpful! Comfy bed and all appliances worked even though the fridge opens on the wrong side. Felt like my car was safe in the parking lot. Multiple stores and restaurants close by. Bathroom could have been a bit cleaner, but Ive stayed in much worse conditions before.

Thank jpka
Memphis, Tennessee
Reviewed 30 September 2013

The hotel is conveniently located with lots of amenities in a walking distance. The staff is friendly and they even have utensils so that you can cook in the built in kitchen. The room wouldn't get very high marks for cleanliness but overall it was a good stay.

Thank CocoGoel
Birmingham, Alabama
Reviewed 10 August 2013

This hotel is located in a very nice neighborhood with easy access to everything....highways,shopping,restaurants,hospitals!The main street can get a little busy,but this hotel sits off of a side street,tucked away from the noise and is very nice and clean outside AND inside. Staff were nice,though it was hard to get extra towels and blankets.The beds weren't the best,but for the...

1Thank Trish R
Browns Summit, North Carolina
Reviewed 12 July 2013

This is hotel is rated 2 stars on Priceline.com. I think it should be 1 star. It's clean. So that's a good thing. However, from the old elevator, old hallway carpets, plastic hangars, cheap furniture, all belong to a 1 star hotel. There is not even coffee maker!! It looked much nicer outside that it is inside.

Thank Samuel C
Reviewed 4 July 2013 via mobile

Yes, if staying at an Extended Stay in east Memphis, choose Quail Hollow over the one on Poplar. This one isn't quite so dark and dreary in the halls. Rooms seem larger but they may just be arranged better.

1Thank Larry J

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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown West

Address: 6325 Quail Hollow, Memphis, TN 38120
Region: United States > Tennessee > Memphis
Price Range: $111 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Germantown West 2.5*
Number of rooms: 1
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Germantown West staff and other travellers.
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Questions? Get answers from Extended Stay America - Memphis - Germantown West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anyroom will be super !”
 of 5 bubbles JohnnMidland, 30 Aug 2015 | Read review
“cant help there as was only in 1 room”
 of 5 bubbles steventM3874EF, 6 Jul 2015 | Read review
“All rooms are non smoking”
 of 5 bubbles brucep712, 3 Sep 2014 | Read review
“Ask to see room before you take it.”
 of 5 bubbles O9495QImaryc, 24 Mar 2014 | Read review
“Several lights were out in one room...no shampoo in bath...phones did not work in either room and sofa sleeper was bent and in terrible condition...drink machine did not work...overall cleanliness was not good...could never stay here again.”
 of 5 bubbles emogener, 5 Jan 2014 | Read review
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