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Extended Stay America - Memphis - Germantown West

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Extended Stay America - Memphis - Germantown West
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56 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Lillian, Alabama
Reviewed 24 October 2016 via mobile

Sorriest hotel staff I have ever encountered...and I've traveled a lot. Cleaning staff needs to actually do their job. Property is also more than a bit tired. But...Great, Safe location and in Memphis that is important. If you stay here, bring your own ice or be prepared to wait for an ice tray freeze. Don't arrive before check-in time unless...

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Helpful?
Thank LizisOK
Reviewed 30 September 2016 via mobile

A Great place to stay. Frank at the front desk is the an awesome guy he is really friendly and really needs a raise for all he does. He stays on top of security in and around the building and is super friendly. Not to take away from all the other wonderful employees at this location.

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Helpful?
Thank Travis W
Manager_11525, Manager at Extended Stay America - Memphis - Germantown West, responded to this review

It is so rewarding to see that you had an excellent stay at our hotel. I'm pleased you were given amazing customer service by our staff and that you felt secure at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Shanghai, China
Reviewed 21 September 2016 via mobile

This is a bigger version of the Super 8... Stayed there on our last business trip. No hot water in the shower (if you can actually make it work)Rooms are old, refrigerator is very noisy and works all night etc. Parking lot is full with young people drinking beers till late hours. Not suitable for families at all. Pay an...

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Thank ExperiencedJungleMan
Reviewed 21 June 2016

Hi, I was staying few nights in extended stay America-Memphis-Germantown West. at my checkin they asked me 100$ caution. At my departure I sign a paper for the return of the 100$ caution but it never came back on my bank account. They stole 100$ FROM MY BANK ACCOUNT!!!!!! After 2 email I still have no answer.

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1Thank thevenot M
Buffalo, New York
Reviewed 13 June 2016 via mobile

Booked on Priceline, just needed something pet friendly as we were driving with our dog. This hotel on Priceline came up as "pets allowed". Apparently the front desk closes at 11pm, and we arrived after midnight after a long drive. The only sign on the front desk was to use the phone in the front lobby and the night auditor...

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Thank m0nd1m00re
Rockford, Illinois
Reviewed 5 June 2016

I stayed here 3 nights and liked the hotel. You have a kitchenette in your room with full size frig. You can cook in you room if you want. The area around the hotel is upscale and has a good selection of stores and restaurants.

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Thank Michael F
Invercargill, New Zealand
Reviewed 3 June 2016 via mobile

Great hotel, nice and clean very tidy! Helpful and friendly staff! A no smoking policy in the rooms or onsite is great! Rooms have kitchens and you ask staff for cooking utensils etc! Would definitely come back and stay! Good quiet location!

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Thank Megan S
Little Rock, Arkansas
Reviewed 16 March 2016 via mobile

Honestly, I wouldn't stay again. We went to our first room and it was unclean. Beds weren't made and food on the counter. Asked for another double bed room but told us they were booked. We were given a king suite and only half the price. It was alright. I was just expecting more professionalism from a hotel.

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Helpful?
Thank KenzieChase
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown West, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as closely monitoring our...

Houston, Texas
Reviewed 13 November 2015

Nice, clean, well-maintained hotel in Germantown, south of Memphis, and only a 10 minute drive to Graceland (next exit northbound). In a safe business/commercial area with easy access to I-55. Very cordial and attentive staff, clean rooms, nice breakfast area with clean and updated lobby. Very safe area. Will stay again if the opportunity arises.

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Thank stardog700
Clayton, Georgia
Reviewed 15 September 2015

This was my first experience with this hotel. I chose it because I have a small dog…..first time traveling with a dog and not sure what to expect and this was so much better than what I had been warned about from others traveling with a pet. Rooms were recently updated and were very nice. Floors were laminated wood which...

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Thank Spencer1952

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown West

Address: 6325 N Quail Hollow Rd, Memphis, TN 38120-1470
Region: United States > Tennessee > Memphis
Price Range: $113 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Germantown West 2.5*
Number of rooms: 1
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Germantown West staff and other travellers.
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Questions? Get answers from Extended Stay America - Memphis - Germantown West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anyroom will be super !”
 of 5 bubbles JohnnMidland, 30 Aug 2015 | Read review
“cant help there as was only in 1 room”
 of 5 bubbles steventM3874EF, 6 Jul 2015 | Read review
“All rooms are non smoking”
 of 5 bubbles brucep712, 3 Sep 2014 | Read review
“Ask to see room before you take it.”
 of 5 bubbles O9495QImaryc, 24 Mar 2014 | Read review
“Several lights were out in one room...no shampoo in bath...phones did not work in either room and sofa sleeper was bent and in terrible condition...drink machine did not work...overall cleanliness was not good...could never stay here again.”
 of 5 bubbles emogener, 5 Jan 2014 | Read review
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