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06/08/2017 07/08/2017
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    Extended Stay America - Memphis - Germantown West

    6325 N Quail Hollow Rd, Memphis, TN 38120-1470
    Hotel website
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    06/08/2017 07/08/2017
    USD 91*
    USD 92*
    USD 92*
    Traveller (11)
    Room & Suite (7)
    Dining (2)
    Extended Stay America - Memphis - Germantown
    41 reviews
    #58 of 136 hotels in Memphis
     
    Extended Stay America - Memphis - Wolfchase Galleria
    80 reviews
    #50 of 136 hotels in Memphis
     
    Extended Stay America - Memphis - Apple Tree
    32 reviews
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    La Quinta Inn & Suites Memphis Primacy Parkway
    570 reviews
    #54 of 136 hotels in Memphis
     
    Overview
    • Excellent11%
    • Very good38%
    • Average17%
    • Poor14%
    • Terrible20%
    19 Jun 2017
    “Good stay...Left a little to desire”
    9 May 2017
    “Ok place”
    Free Wifi
    Free Parking
    Non-Smoking Hotel
    Suites
    Kitchenette
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Memphis - Germantown West
    Special Offer: Save up to 10% TODAY!
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    Extended Stay America - Memphis - Germantown
    41 reviews
    #58 of 136 hotels in Memphis
     
    Extended Stay America - Memphis - Wolfchase Galleria
    80 reviews
    #50 of 136 hotels in Memphis
     
    Extended Stay America - Memphis - Apple Tree
    32 reviews
    #82 of 136 hotels in Memphis
     
    La Quinta Inn & Suites Memphis Primacy Parkway
    570 reviews
    #54 of 136 hotels in Memphis
     
    Rooms
    6 Aug.7 Aug.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (34)
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    1 - 5 of 32 reviews

    Reviewed 2 days ago

    The staff was very friendly. Extended Stays are a different type of hotel though. Our room was booked through Expedia at a prearranged price. When we looked up the hotel directions though we noticed the price on the website was actually lower though than what...More

    Thank 13AnnD13
    Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded yesterday

    Ann, thank you for staying at Extended Stay America - Memphis - Germantown West. We are glad your overall stay was pleasant and that you liked our courteous service. However, we are sorry for missed meeting some of your expectations. It was a pleasure to...More

    Hotel's Favourite
    Reviewed 30 September 2016 via mobile

    A Great place to stay. Frank at the front desk is the an awesome guy he is really friendly and really needs a raise for all he does. He stays on top of security in and around the building and is super friendly. Not to...More

    1  Thank Travis W
    Response from Manager_11525, Manager at Extended Stay America - Memphis - Germantown WestResponded 7 October 2016

    It is so rewarding to see that you had an excellent stay at our hotel. I'm pleased you were given amazing customer service by our staff and that you felt secure at our hotel. Thank you again for your review. We look forward to seeing...More

    Reviewed 3 weeks ago

    I have have stayed here stayed many times. This location is nestled in a quiet neighborhood surrounded by trees on Quail Hollow Rd, off Poplar Ave. Safe, Quiet, Clean and Comfortable is what we come to expect. Not this time. Management has been neglectful and...More

    Thank jeffd15
    Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 3 weeks ago

    Thank you for staying with us again. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I truly regret the inconvenience caused and have shared your feedback with...More

    Reviewed 4 weeks ago via mobile

    I booked a room through a third party site for a family member to stay one night. When they got there they were debited $100 from their bank card for "incidentals" before they could get a room key. I called complaining and was told it...More

    Thank bookbud
    Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 3 weeks ago

    Thank you for taking the time to leave a feedback. We're sorry our team did not provide your family member with a clear explanation of the charges during the check-in process. The incidentals charges may take up to one week to become available again in...More

    Reviewed 4 weeks ago via mobile

    After receiving a booking confirmation and driving the several hours to the facility with our family of four, we were informed that there were no rooms available despite the confirmation, and that they did not feel the need to inform guests of this prior to...More

    Thank Vickisvice
    Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 4 weeks ago

    We apologize that we did not have any rooms available when you arrived at our hotel. We understand your frustration and the inconvenience it caused. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen...More

    Extended Stay America - Memphis - Germantown
    41 reviews
    #58 of 136 hotels in Memphis
     
    Extended Stay America - Memphis - Wolfchase Galleria
    80 reviews
    #50 of 136 hotels in Memphis
     
    Extended Stay America - Memphis - Apple Tree
    32 reviews
    #82 of 136 hotels in Memphis
     
    La Quinta Inn & Suites Memphis Primacy Parkway
    570 reviews
    #54 of 136 hotels in Memphis
     
    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    Details
    • Price range
    • USD 81 - USD 104 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 1
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Extended Stay, Travelocity, Hotwire, Cancelon and getaroom.com so you can book your Extended Stay America - Memphis - Germantown West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Memphis
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    Traveller (11)
    Room & Suite (7)
    Dining (2)
    Hotel & Grounds (10)
    Bathroom (1)
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    Ask a question
    Questions & Answers
    abeans
    7 August 2015|
    Answer
    Response from moniqueruffin |
    I don't work for the hotel
    0
    Votes
    Room Tips
    "Be sure to review "additional" items you might need when checking in - such as soap and a hair..."
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    "Anyroom will be super !"
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    "cant help there as was only in 1 room"
    Read review
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