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The hotel at 6010 Macon Cove in Memphis isn't up to the star I expect for a Fairfield Inn and Suites.
The staff was friendly and the breakfast was good. Other than that it isn't very nice. It needs renovation. The carpet on the third...More
1 Thank Tom B
Response from Becky A, Lead GM, Hotel Equities at Fairfield Inn & Suites MemphisResponded 2 October 2017
We are happy to hear that our associates provided you with friendly service and you were able to enjoy our breakfast. We will be sure to communicate your renovation recommendation and apologize for the condition of the hotel you experienced. Your concerns were immediately addressed...More
We are on a month long cross country trip with our four children and my parents and only staying at Marriott properties because we have found them to have superior customer service while being extremely clean. DISAPPOINTED!!!! The lobby had a funky smell and the...More
The facility at 6010 Macon Cove in Memphis was the first Fairfield Inn we have been disappointed in. We are Marriott Honors and have always found The Fairfield Inns to be nice and good values. The one on Macon Covel had mold on the tub...More
Thank Ron L
Response from molly357, General Manager at Fairfield Inn & Suites MemphisResponded 20 August 2017
Dear Ron L,
Thank you for taking the time to complete the Guest Satisfaction Survey, in regards to your recent stay at the Fairfield inn & Suites Memphis.
As we pride ourselves on delivering a memorable hotel experience during your travels we unfortunately fallen short...More
When I stay at a hotel I look at 4 items 1 Nice to have and 3 important item
Nice to have Friendly Staff (PASS)
I am happy to say this hotel passed the Friendly Staff test with flying colors. Coming and going I was...More
We were on our way home after driving 15 hours so we figured we parked it here. The front staff night shift was friendly with southern hospitality and we got into our room all right. The problem was the bed was not comfortable like the...More
Response from molly357, General Manager at Fairfield Inn & Suites MemphisResponded 27 July 2017
Thank you for your feedback for your recent stay at the Fairfield Inn & Suites Memphis.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay.