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Hampton Inn & Suites Memphis-Shady Grove Road

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#7 of 136 Hotels in Memphis
Certificate of Excellence
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Hampton Inn & Suites Memphis-Shady Grove Road
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647 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Memphis-Shady Grove Road
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Showing 640: English reviews
Reviewed 13 January 2017

I like Hampton Inn, but this one disappointed me big time. 1. When i walked in and checked out the gym and it was small than other Hampton. one 1 minus there 2. Then when I started taking shower and realized they put two lotion, one conditioner instead. Major mistake of housekeeping! 3. There was no microwave in it, but...

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Thank S T
Adrian, United States
Reviewed 13 January 2017

If you want to have that feeling of being at home away from home then by all means stay at the Hampton Inn & Suites, Shady Grove, Memphis, TN. The hospitality and friendliness extended by staff is beyond expectation. You have that welcome feeling as soon as you approach the guest counter. The staff is not only attentive but very...

Review collected in partnership with Hampton
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Thank Duane W
TawandaKnight, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you so much for your positive feedback and compliments. We are happy we exceeded your expectations and provided you with Hamptonality. I will definitely be sharing your comments with our staff. We love hearing great feedback about our service and guest experiences. We look forward to having you stay with us the next time you are in Memphis, TN.

Bristol, Tennessee
Reviewed 7 January 2017

The room was clean and the bed was so comfortable. I just stayed for 2 night while I was in the area working. The staff was very helpful. The hotel was bigger then most of the Hampton Inns I have stayed at before.

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Thank Traci S
TawandaKnight, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you so much for your detailed review. I am very happy you enjoyed your stay with us. I'm glad your rooms was clean, and our hotel exceeded your expectations.

Reviewed 3 January 2017

We just returned from celebrating New Years Eve in Memphis. Our stay at the Hampton Inn & Suites in Shady Grove was excellent. The staff was extremely helpful and friendly and they were always quick with a smile and a "good morning." The breakfast was excellent and the lobby and rooms were very clean. We would definitely stay here again.

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Helpful?
Thank Robin D
TawandaKnight, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you for your wonderful review of our hotel. Great to know we could accommodate you during your stay. We would love to have you stay New Year's Eve 2018!

Milton, United States
Reviewed 1 January 2017

The bed was lumpy springing just not comfortable. Kind of an order to the hotel. The staff was nice. It is an older hotel. The pool was closed so my kids were dissappointed with that. The fitness center was nice at least. The breakfast in the morning was like a cattle call, and lots of people were at it.

Review collected in partnership with Hampton
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Thank Renee K
TawandaKnight, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you for completing a review for our hotel. I would like to apologize for the issues you experienced with the bed and odor in your room. I will be making the Executive Housekeeper aware of your comments. Please notify us on your next visit to Memphis. I would like to personally make sure your stay with us exceeds your...

Sun City, United States
Reviewed 30 December 2016

This was a fairly large Hampton, though it was on the higher price range than most Hampton Inns. When I checked in I was shocked to see the estimated price to be substantially higher than what I saw on my phone when I made the reservation. They said they automatically add an "incidental" charge that will be removed if you...

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Thank Barbara B
TawandaKnight, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you for your feedback. Your comment about our rooms conditions has not gone unnoticed. Plans are in effect to improve our hotel guest rooms to so that we can continue to accommodate our guest and provide the Hampton Inn experience they are accustomed to.

Memphis, TN
Reviewed 29 December 2016

The lobby and breakfast area were elegantly decorated and had a gas fireplace. Check in was friendly and quick. Our room was very cold on this winter night and the heater was only blowing cold air. After calling the front desk, they sent maintenance right away. He tried to get the heat going but there seemed to be something wrong...

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Thank ShadeTreeAdvisor
TawandaKnight, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you so much for your detailed review. I'm very happy you enjoyed your stay with us and that your room was clean and the heating unit worked. We look forward to having you stay with us in the future.

birmingham al, United States
Reviewed 21 December 2016

I had to ask the front desk 4 times to ask the neighboring room to be quiet. I even suggested the occupants be moved to a less occupied area of the hotel as it was not full that weekend, but they didn't. We stay in this hotel a couple of times a month. Honor your regular guests and boot the...

Review collected in partnership with Hampton
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Thank Alan W
TawandaKnight, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you so much for completing a review for our hotel. I would like to apologize for the issues you experienced with the noise from the neighboring room. I will address my staff and make them aware of your comment and to ensure this experience does not repeat.

Chicago, Illinois
Reviewed 18 December 2016

The hotel is convenient, near restaurants that are walking distance. Our room was very comfortable and clean, and the breakfast was very good. The lobby is large and inviting, and the staff very helpful. A great Hampton experience.

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Thank lkrg
TawandaKnight, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you so much for your review. We are glad we could accommodate you and provide a great location for your stay. We look forward to having you stay with us the next time you are in Memphis, TN.

Sharpsburg, United States
Reviewed 11 December 2016

After traveling from out West, we had stayed at other hotels on the journey. Glad we chose to stay here our final night away from home. The staff and the rooms were awesome. breakfast was great. All around great experience.

Review collected in partnership with Hampton
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Thank roberthc494
LoriSeymour, Manager at Hampton Inn & Suites Memphis-Shady Grove Road, responded to this review

Thank you so much for your positive feedback and compliments. We are happy we exceeded your expectations and provide you with Hamptonality.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Easy access from Interstate 240 exit 15, East Poplar Ave, third light turn left. Located close to Memphis attractions including Germantown, Cordova, Bartlett and Collierville, TN locations. Stay for a weekend, sporting event or for business. Regardless of the reason you're here, we are glad that you are here. ... more   less 

Additional Information about Hampton Inn & Suites Memphis-Shady Grove Road

Address: 962 Shady Grove Rd S, Memphis, TN 38120
Region: United States > Tennessee > Memphis
Price Range: $151 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Memphis-Shady Grove Road 2.5*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hampton Inn And Suites Memphis-Shady Grove Road
Hampton Inn & Suites Memphis-Shady Grove Road Hotel Memphis
Hampton Inn Memphis
Memphis Hampton Inn
Hotel Style:
#10 Business Hotel in Memphis
#11 Family Hotel in Memphis
#11 Best Value Hotel in Memphis
#14 Romantic Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Memphis-Shady Grove Road staff and other travellers.
3 questions
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8 months ago
Oshkosh,Wisconsin
over a year ago

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Questions? Get answers from Hampton Inn & Suites Memphis-Shady Grove Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“To find a good room, please stay elsewhere.”
 of 5 bubbles , 27 Feb 2017 | Read review
“king suite w/kitchen large corner room near elevator, 331, at back of hotel, if you like away from front its the place stay, quiet quiet”
 of 5 bubbles brianw458, 13 Feb 2017 | Read review
“Choose a room away from the elevator”
 of 5 bubbles ShadeTreeAdvisor, 28 Dec 2016 | Read review
“Probably better off staying on the 2nd floor due to ant issues.”
 of 5 bubbles zirp3, 13 Aug 2016 | Read review
“No charge for parking, GREAT breakfast selection, away from busy downtown.”
 of 5 bubbles 274JamesC, 26 Jun 2016 | Read review
5 of 5