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North West Castle Hotel

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Traveller (77)
Room & Suite (16)
Dining (14)
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Overview
  • Excellent41%
  • Very good35%
  • Average14%
  • Poor7%
  • Terrible3%
Travellers talk about
“curling rink”(51 reviews)
“games room”(27 reviews)
“ice rink”(19 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
3 Jun.4 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (409)
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Traveller rating
153
139
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16
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153
139
60
30
16
Show reviews that mention
All reviewscurling rinkgames roomice rinkreception staffbit datedswimming pooltable tennispolice stationtrouser pressstep back in timeold fashioned charmchristmas breakindoor bowlschanging roomsstaff could not have been moredining room isgood size
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81 - 85 of 398 reviews
Reviewed 4 December 2016

We've gone once or twice a year for an evening meal, but this time we opted for DB&B. The room and breakfast were very good but the dinner was lamentable. At one time, there was an a la carte and a table d'hote and a...More

Thank Lindum20C
Response from TheMcMillanFamily, Owner at North West Castle HotelResponded 8 December 2016

Dear Lindum20c Thank you for the kind comments about our friendly and enthusiastic young staff. We were sorry to hear you didn’t enjoy your most recent dinner at North West Castle, having enjoyed previous ones so much. Our two menus are both very much in...More

Reviewed 30 November 2016 via mobile

This a comfortable and pleasant hotel although a bit dated. The rooms are a good size and have good facilities, however the trouser press in my room didn't work. The staff were very friendly and very helpful. The pool area is nice but again the...More

Thank EldoH
Reviewed 27 November 2016

had to leave as member of family was sick, so unable to take breakfast and meal Staff were very good and I had no charge only lost my deposit. Will definitely use this hotel again as this shows excellent customer care. Had similar problem at...More

Thank Hugh K
Reviewed 23 November 2016 via mobile

Lovely room nice big bathroom and balcony with lounge area. Got a great sleep in the comfy bed. When we didnt appear for breakfast in the morning they called the room and sent it up. Great service thoroughly enjoyed our stay although it was short.

Thank 420clw
Reviewed 16 November 2016

stayed one night room smell musty dinner service was very bad we will not be back we should have checked reviews before we booked look at the bad reviews they are honest would not stay there again even if they paid me . emailed hotel...More

2  Thank w123john
Response from TheMcMillanFamily, Owner at North West Castle HotelResponded 25 November 2016

Dear w123john We care a great deal about our customers and will be very happy to respond to you personally, but we have been unable to trace either your stay or your email from this review. Do please contact us on hotel@northwestcastle.co.uk. With Best Wishes...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
USD 95 - USD 135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 95 - USD 135 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (77)
Room & Suite (16)
Dining (14)
Pool & Beach (1)
Family and Play Areas (2)
Questions & Answers
Ask a question
Alex B
23 April 2018|
Answer
Response from Susy M | Property representative |
We are a family of dog lovers, so there is no charge for dogs to stay in the hotel, they are allowed in guest bedrooms but should not be left unaccompanied. As a courtesy to other guests, we do not allow dogs in our bar or... More
1
Vote
Mary W
28 July 2015|
Answer
Response from Janet M |
The entry to the swimming pool is by graduated steps and has a railing on each side. Would you be able to contact the Hotel to clarify your existing booking details, thank you Sandra.
0
Votes
Room Tips
"Only stay in room 24 which looked out over the water."
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"ask for room with view our view was not good at back."
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"Our room on second floor had no view, might be worth asking for one at the front."
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"Rooms at the front looking out over the water"
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