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All reviewscurling rinkgames roomice rinkreception staffbit datedtrouser pressswimming poolpolice stationcourse dinnerstep back in timeold fashioned charmtraditional hotelstaff could not have been morean upgradedining room issnooker tableenjoyable stay
On arrival there is a very musty smelling know it’s an old building however not very inviting. Reception staff very nice gave clear details of all that was needed. Lift well that’s a another matter health and safety issue I think, our room was large...More
Poor service and hotel is in need of a revamp. Heating in common area was very poor coats needed to feel comfortable. Staff seems disinterested and "only here to pass the time atitude". Used to use this hotel a lot years ago when travelling on...More
We stayed 5 nights as part of a group and enjoyed the hotel. Near the town centre, plenty of parking spaces, staff friendly and courteous, breakfast and dinner very good with a good choice of dishes and well presented.
The lifts are rather old and...More
Be warned if you ask for an upgrade.
On our very first visit we were given an upgrade without a request. The room was in the old part of the hotel and was delightful, large, very comfortable, great views over to Arran. I am partially...More
1 Thank margaret148
Response from TheMcMillanFamily, Owner at North West Castle HotelResponded yesterday
Hi Margaret 148. Thank you for your review. I’m sorry you had some problems on your last stay with us. I can't tell from your review how recently you stayed in the hotel as I don't know your name, but we would never intentionally ignore...More
Stayed for one night in early August en route to Belfast. All the staff we encountered were really good. A credit to the hotel. Really enjoyed our stay especially the breakfast which is one of the best we've had in a hotel. There is ample...More
Response from SusyM275 | Property representative |
We are a family of dog lovers, so there is no charge for dogs to stay in the hotel, they are allowed in guest bedrooms but should not be left unaccompanied. As a courtesy to other guests, we do not allow dogs in our bar or... More
We are a family of dog lovers, so there is no charge for dogs to stay in the hotel, they are allowed in guest bedrooms but should not be left unaccompanied. As a courtesy to other guests, we do not allow dogs in our bar or restaurant. Any damaged caused by pets may be charged for.