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Best Western Buchanan Arms Hotel & Leisure Club

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Best Western Buchanan Arms Hotel & Leisure Club
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1,092 Reviews from our TripAdvisor Community

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Showing 1,065: English reviews
Glasgow, United Kingdom
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed yesterday NEW

Wonderful Xmas party night which was great from start to finish. Check in was speedy and friendly. Good sized en suite bedrooms. Spotlessly clean and freshly decorated throughout. No complaints about any courses from xmas menu everything was tasty with adequate portion sizes. Buffet breakfast was hot and tasty with selections to suit all tastes. The function room is a... More 

Helpful?
Thank Simplymo50
Edinburgh, United Kingdom
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 week ago

Hotel is well located for exploring the area. Hotel itself was in good order. Rooms were well appointed. Tea coffee, toiletries, hairdryers. Beds were comfortable and bedding and towels of a good quality. The pool is excellent. Hotel is flexible about access to the facilities before and after checking in and out. Food was very good as was the choice... More 

Helpful?
Thank Sandsn
BAH_management, marketing at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review

Dear Sandsn Thank you for taking the time to review your recent stay with us Our guests feedback is important to us and helps us identify and implement new and improved services and procedures I'm sorry about the current breakfast layout, we are in the middle of some renovations to create new and improved facilities and, of course, experiencing some... More 

Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago via mobile

We had a lovely time again. Gorgeous food, friendly staff, lovely setting and good pool, sauna, steam room and jacuzzi facilities. Reception staff were lovely, organising a room switch to a softer mattress with no fuss at all. Much appreciated. One teeny weeny criticism was that in the lounge the cold air coming in from the conservatory did make it... More 

Helpful?
Thank Mfcfirpark
BAH_management, marketing at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review

Dear Mfcfirpark Thank you for taking the time to review your recent stay with us We are delighted your overall experience was satisfactory and appreciate your recommendation Unfortunately we have experienced some problems with our heating recently however, this has now been fixed and we're all nice and toasty again!! we look forward to seeing you again sometime soon with... More 

Johnstone, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

first impressions were very good.staff went out of their way to make us welcome.We were allocated room 2 which on reflection was rather neat if you know what i mean.you could hear what was going on in the room above.The food was good with no complaints either at dinner or breakfast..would go back but would make sure I got a... More 

Helpful?
Thank norval e
BAH_management, marketing at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review

Dear Norval e thank you for taking the time to review your recent stay with us we value our customers feedback as this helps us maintain high standards your recommendation is greatly appreciated and we look forward to seeing you back again with us soon with kind regards Margaret Margaret Darroch Marketing More 

Ayrshire
Level Contributor
93 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 2 weeks ago

Just back from an overnight stay that we booked via myhotelbreak.com £84 per couple DBB & cream tea on check-in. Stayed back in April so knew roughly what to expect from accommodation. Room was large, a little dated, but clean and tidy with everything we needed. On my previous stay, I was attending a party night and food was very... More 

Helpful?
Thank Claire B
BAH_management, marketing at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review

Dear Claire B Thank you fro taking the time to review your recent stay with us Our customers comments are taken very seriously and used to help us implement new and improved procedures and services Our New Chef has certainly turned things around in in our restaurant with regular menu changes and seasonal delights! Our party nights are great events... More 

Glasgow, United Kingdom
1 review
Reviewed 3 weeks ago

My car broke down and I was stranded in the middle of the night.Bruce the night manager was so wonderfully helpful.He called the RAC for me, gave me coffee and a sausage roll and let me sit in the lounge while I waited 4 hours for The RAC. He was so considerate and nice and the hospitality I received was... More 

Helpful?
Thank shar0nsc0tlanduk
BAH_management, marketing at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review

Dear shar0nsc0tlanduk thank you for taking the time to review your recent stay with us what a horrible thing to happen in the middle of the night. Bruce certainly is a star in our eyes too, I will pass on your lovely comments to him I'm glad it all worked out in the end for you - there's nothing like... More 

gosport
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 weeks ago via mobile

Was going to a full report but decided just to list the issues we had but also the good points. -booked in April by telephone but took 3 months to get email confirmation. -arrived a hour early for check in, told off for being early, not direct to bar or restaurant.(been driving for the past 4 hours to get there)... More 

Helpful?
1 Thank nitandste
BAH_management, marketing at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review

Dear nitandste Thank you for taking the time to review your recent stay with us Our customers feedback is crucial to us and helps implement new procedures, improvements and services Having read your comments I would like to respond to each issue and spare you the bog standard answer you say you expect! And just on that point, we answer... More 

Glasgow, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago via mobile

My wife and I had yet another great overnight here at the Buchanan Arms. This was our tenth visit in 4 years and have shared various special moments in our lives here: engagement, 1 year wedding anniversary to name but a few. Arrived to the usual warm and friendly receptionist who checked us in with ease. We decided to go... More 

Helpful?
1 Thank Luke E
BAH_management, marketing at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review

Dear Luke E Wow! Thank you so much for taking the time to write such a fabulous review on your recent stay! We are delighted your experience with us was high quality and really looking forward to seeing you again on your 11th visit! with kind regards Margaret Margaret Darroch Marketing Best Western Buchanan Arms Hotel and Leisure Club More 

Glasgow, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Another terrific weekend stay at the Buchanan Arms.Stayed with friends for a relaxing break.The food in the restaurant in the evenings was first class,as was the morning breakfast.Excellent,friendly and helpful staff.We are already planning to return again soon.

Helpful?
Thank alexgrandison64
BAH_management, marketing at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review

Dear Alexgrandison Thank you for taking the time to review your recent visit with us we are delighted you had a good experience with us and look forward to your return visit with kind regards Margaret Margaret Darroch Marketing Best Western Buchanan Arms Hotel and Leisure Club More 

Beauly, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

The hotel itself is lovely and the rooms clean and comfortable. Service in the dining room was extremely slow, snails pace would be too fast. The restaurant was not busy in the least but service at breakfast and dinner so slow a couple actually walked out. Also one breakfast I asked for smoked haddock and an egg, normal Scottish breakfast... More 

Helpful?
1 Thank Fe W
BAH_management, marketing at Best Western Buchanan Arms Hotel & Leisure Club, responded to this review

Dear Fe W Thank you for taking the time to review your recent stay with us Our Guests feedback is important to us as this helps us implement new processes and procedures to achieve our goals of excellence in service, product and overall quality experience We hope to see you with us again one day with kind regards Margaret Margaret... More 

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Near Best Western Buchanan Arms Hotel & Leisure Club

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Best Western Buchanan Arms Hotel & Leisure Club

Address: 23 Main Street | Loch Lomond, Drymen, Loch Lomond and The Trossachs National Park G63 0BQ, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > Drymen
Price Range: $73 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Buchanan Arms Hotel & Leisure Club 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Buchanan Arms Hotel Drymen
Best Western Buchanan Arms Hotel And Spa
Buchanan Arms Hotel Leisure
Buchanan Arms Drymen
Buchanan Arms Hotel Drymen
Best Western Buchanan Arms Hotel & Leisure Club Drymen, Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Buchanan Arms Hotel & Leisure Club staff and other travellers.
4 questions
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Questions? Get answers from Best Western Buchanan Arms Hotel & Leisure Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had rooms on separate floors of the hotel. However rooms 43, 44 and 45 were in nice quiet area on top floor.”
 of 5 bubbles Simplymo50, 4 Dec 2016 | Read review
“Our room - 19 was very cold despite radiators and using an electric heater.”
 of 5 bubbles Sandsn, 23 Nov 2016 | Read review
“We were in room 42 over reception front facing. Lovely big picture window and huge bathroom. Little dated, but very clean.”
 of 5 bubbles Bampot, 15 Nov 2016 | Read review
“I asked for a ground floor room which was quiet and provided a perfect room no problem - do ask ahead though”
 of 5 bubbles 1few, 1 Nov 2016 | Read review
“If you can afford it pay a bit extra for one of the larger double rooms”
 of 5 bubbles headteacherbigcheese, 23 Oct 2016 | Read review
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