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Norfolk Lodge Hotel

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Norfolk Lodge Hotel
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478 Reviews from our TripAdvisor Community

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Showing 438: English reviews
Norwich, United Kingdom
Reviewed 23 September 2016

First class we stayed for a week it was our golden wedding and loved every moment. the staff were brilliant nothing was to much trouble the food was excellent will definitely return.It was easy to walk to the shops bus station and the sea.

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Helpful?
Thank jacqueline g
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Congratulations on your Golden Wedding anniversary and we are pleased that you enjoyed your special stay with us at our AA three star Norfolk Lodge Hotel. Our staff are delighted with your comments. We hold a Gold standard Investor in People Award and your feedback is much valued by our team. Our catering team are especially delighted. Thank you and...

Wakefield, United Kingdom
Reviewed 20 September 2016

We spend 4 nights at the hotel and quickly found out the problems with the building - the floors are squeaky and you can hear the guests walking around and talking in room above. On our first night to make the problem worse the guests in the room above created a lot of noise when arriving back after midnight and...

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Thank Dave D
norfolk
Reviewed 14 September 2016 via mobile

Good hotel for a base, as previous reviews clientèle mostly over 60 rooms at the front very noisy from the ring road and very hot as south facing, we had a nice stay staff helpful food good room clean and comfy bed lovely pool and sunbathing terrace if you don't mind the exhaust fumes from the road! would I stay...

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Thank AnnenAlanNorfolk
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

We are so pleased that you found us to be a good base for your stay in Jersey. Thank you for your custom and feedback and it is wonderful that overall you enjoyed a good holiday. This is great feedback and we hope to have the pleasure of welcoming you back at some future point.

Chillychucky
Reviewed 14 September 2016

No lift. In need of an uplift, old carpets squeaky stairs etc. Single room size was as expected but no air conditioning so difficult to sleep when its 20c degrees outside. Central enough to St Helier but was expecting more from the photographs on the website.

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1Thank weeprice
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your comments on our hotel and on your single bedroom. We are a more traditional hotel on a large site with good public amenities. Single bedrooms are smaller than double bedrooms but comply with a minimum area standard under Jersey law. Contrary to your comment, there in indeed an OTIS passenger lift in the main hotel accommodation...

Reviewed 13 September 2016 via mobile

45 mins from Southend Airport to St Helier Airport. Good place to visit if you're into history. Took a taxi to hotel, cost £15. Currency both English sterling and C.I. currency. Walked for miles but thoroughly enjoyed it. Staff at Norfolk Lodge were very helpful and you could have a joke with most of them. Has it's own indoor pool,...

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Helpful?
Thank Wendy W
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your wonderful comments about our Norfolk Lodge Hotel and Jersey as a resort. These comments are thoughtful and appreciated. Your check-in timing: We do need time to 'turn bedrooms around' from departing guests, made-up to the correct standard, ready for newly arriving guests. However, it is always useful to communicate with our reception team in order that...

Reviewed 7 September 2016 via mobile

Very bad quality mattress, staff wasn't really friendly, very noisy restaurant, food quality could definitely be better for a 3* establishment, rooms not soundproof at all, price of drinks worthy of a posh parisian hotel but for lesser quality products... I won't go back there, ever Only real good point is the parking lot right in front of the hotel.

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Helpful?
Thank Camille H
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

We are sorry that you did not enjoy either of the hotels visited on your Channel Island visit for similar reasons. We review and replace mattresses each year to maintain standards. Our catering is well regarded by the AA for our grade of hotel. We offer an all day menu and cook from fresh using quality ingredients for each evening...

Hampshire, UK
Reviewed 4 September 2016

The hotel is fine for a base, a little old fashioned but the staff are very welcoming, and helpful. We were meeting up with family that live on the Island so didn't really take advantage of the facilities on offer, but we would stay again.

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Thank JudeHampshire_UK
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your lovely review of our traditional Norfolk Lodge Hotel. Our staff are delighted with your kind comments. We are delighted too that you would choose to stay with us again at the hotel. With your good local knowledge this is indeed a compliment. Our 100+ bedroom hotel has a larger site when compared with many other Jersey...

Edinburgh, United Kingdom
Reviewed 1 September 2016

Room was clean, and housekeeping could not have been better, Food choice was excellent, and restaurant staff very pleasant and efficient. Entertainment was OK. but the comic/magician was very good , would go and see him again. Swimming pool was clean and fine. Only thing that would have made it better ,if it had small garden if you wanted to...

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Helpful?
Thank walterramage1
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your wonderful review. This is very much appreciated. Our indoor pool is a larger pool for the size of our hotel and we have a number of outside areas. We would be delighted to welcome you back at some future point.

Raunds, United Kingdom
Reviewed 1 September 2016

Stayed here for a week with my parents and daughter on half-board basis. The food was excellent, wasn't what we were expecting and pleasantly surprised. The staff are very good and cater to your needs, quick to respond etc. Breakfast really good, full selection. The evening meals were 3 course and of very high standard and presented well. The décor...

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Helpful?
Thank claireie2016
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your review of our traditional AA 3 Star Norfolk Lodge Hotel. Your custom is appreciated. We are indeed away from the nightlife areas of the town and this is a positive for many of our guests and we understand views will differ on this location. Our actual hotel site area is much larger than that enjoyed by...

Taunton, United Kingdom
Reviewed 31 August 2016

First time visit to this hotel which was part of my in-laws Golden Wedding celebration. Plenty of parking, great swimming pool, spotlessly clean rooms and a great atmosphere. My wife is intolerant to dairy and my son is allergic to dairy. After speaking to the chef he was able to adapt the menu specifically for them, for the first time...

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1Thank GrahamFamily-UK
ManagerJersey, Manager at Norfolk Lodge Hotel, responded to this review

Thank you for your great review. This is so very much appreciated by our entire team who all try so very hard to make sure that our guests feel comfortable and enjoy their time in Jersey. Our kitchen team are delighted by your comments. Thank you for noticing their efforts to produce the best fresh catering. This aspect of the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
The Norfolk Lodge occupies a substantial landmark site in St Helier. It is one of Jersey's most established and successful hotels with substantial free on-site parking provision. Key strengths of the hotel include its superb indoor swimming pool complex and its large public areas that lend a quality feel to the hotel. The hotel boasts great freshly prepared catering, an all day menu and a comprehensive evening entertainment programme. All 101 bedrooms are well furnished and equipped. ... more   less 

Additional Information about Norfolk Lodge Hotel

Address: Rouge Bouillon, St Helier JE2 3ZB
Region: United Kingdom > Channel Islands > Jersey > St Helier
Price Range: $118 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Norfolk Lodge Hotel 3*
Number of rooms: 101
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Also Known As:
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St Helier
Hotel Style:
#5 On the Beach Hotel in St Helier
#15 Family Hotel in St Helier
#16 Romantic Hotel in St Helier
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Questions & Answers

Here's what travellers have asked, with answers from Norfolk Lodge Hotel staff and other travellers.
18 questions
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London, United Kingdom
Stevenage, United Kingdom
over a year ago
derbyshire
1 month ago
Surrey, United Kingdom

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Questions? Get answers from Norfolk Lodge Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No scenic views from any room but the rooms were adequate size and very clean.”
 of 5 bubbles lindabadger14, 19 Oct 2016 | Read review
“High room facing west”
 of 5 bubbles JamesGeorge92, 11 Oct 2016 | Read review
“rooms facing main road are noisy due to high traffic volume in St Helier rush hour times”
 of 5 bubbles rainy89, 8 Oct 2016 | Read review
“all rooms seemed to be very good we were at the side of the hotel but was quite quiet considering we could see the road,”
 of 5 bubbles johntE8574XI, 29 Sep 2016 | Read review
“Room was on the ground floor and could hear the people above walking about early in the morning. Maybe because it is quite an old building?”
 of 5 bubbles nermal12, 29 Sep 2016 | Read review
5 of 5