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Grand Jersey Hotel & Spa

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Grand Jersey Hotel & Spa
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1,501 Reviews from our TripAdvisor Community

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Showing 1,460: English reviews
Reviewed yesterday NEWvia mobile

Stayed at the Grand Jersey for a four night spa trip with friends. The hotel was wonderful and the staff couldn't do enough for us. Had the sea view rooms and the rooms were excellent. The pool and the gym are tucked away but well worth searching out. The spa was also fabulous. Will definitely be back!

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Helpful?
Thank Sara W
Devon
Reviewed 2 days ago NEW

Loved this hotel, everything you need in the room, clean, lovely staff and beautiful reception. The spa was a bit odd where you have to walk quite far to the pool and the jacuzzi wasn't in action on New Years Eve, which to me says prime visitor time so should really be working? Would definitely stay again, if I am...

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Helpful?
Thank angecarr
Istanbul, Turkey
Reviewed 5 days ago NEW

Spent a week at this hotel while in Jersey and it was great. The staff was very friendly from check-in to breakfast to queries to check-out. The breakfast was magnificent, the bacon was some of the best I've ever tasted.

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Helpful?
Thank tallguy187
St Helens, United Kingdom
Reviewed 1 week ago via mobile

My son and daughter in law treated us to a night at the Grand as our Christmas gift and we had a great time. The staff are very helpful indeed and made check-in and check-out very smooth indeed. We had a room with balcony overlooking Elizabeth Castle and St Aubin's Bay which was lovely. We enjoyed the Champagne Lounge! Breakfast...

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Helpful?
1Thank Lesley T
Essex
Reviewed 1 week ago

The hotel and staff are great. Probably the best on the Island. If possible book a room overlooking Elizabeth Castle and St. Aubins Bay. The food is great but a little expensive, although it is a 5* hotel.

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Helpful?
Thank chloe1943
Elizabeth R, Manager at Grand Jersey Hotel & Spa, responded to this review

Dear Chole1943, thank you for choosing to stay with us and for taking your time to share your feedback online. I have shared your comments with the "best staff on the island" who have all contributed to making your stay so great. We hope to be able to welcome you back to Grand Jersey soon. With best regards, Elizabeth

Wokingham, United Kingdom
Reviewed 2 weeks ago

Flew from Southampton so missed the fog, The Number 15 was waiting outside the terminal, goes every 15 minutes.Ring the bell when the village road rejoins the sea front road or as you pass the park on the left and can see the town. The hotel was perfectly placed bo for shopping and busses to walking points, and the cinema....

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Helpful?
Thank Robert V
Elizabeth R, Manager at Grand Jersey Hotel & Spa, responded to this review

Dear Robert V, Thank you for choosing to celebrate New Year with us and for taking your time to share your feedback online. I am delighted that you enjoyed the party, your bedroom, the location of the hotel and the perfect timing of the number 15 (we can't take the credit for that). Thank you for your comments. We hope...

Hitchin, United Kingdom
Reviewed 2 weeks ago

We had a large room with a sea view and balcony; the bathroom was a really good size as well with lots of shelves for toiletries and a good sized shaving/make-up mirror. It was very warm in the room but we were able to with the heating off without any problem. There was plenty of wardrobe space and drawers. The...

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Helpful?
Thank mograinger
Elizabeth R, Manager at Grand Jersey Hotel & Spa, responded to this review

Dear Mograinger, Thank you for choosing to stay with us and for sharing your feedback online. I am so pleased that you had a very enjoyable stay and will share your feedback about the food, room and service with the "exceptionally friendly and attentive team". Thank you for your comments, we look forward to welcoming you back to Jersey. Best...

miltonkeynes
Reviewed 2 weeks ago

We were welcomed on check in and all was very efficient. Room was clean and comfortable. Lovely thick fluffy towels. we had a std double room and if we stayed again I would ask for a room facing the front or side of the hotel instead of the rear as the rooms can be dark. Breakfast was the best I...

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Helpful?
Thank MiltonKeynesgreenbee
Elizabeth R, Manager at Grand Jersey Hotel & Spa, responded to this review

Dear MilronKeynesgreenbee, Thank you for choosing to stay with us and for taking your time to share your feedback online. I am very pleased to read the positive aspects of your stay with us and that we clearly met your expectations of breakfast, service, Hugo and concierge, gym and location. The front facing rooms are brighter and with lovely views...

Cardiff, United Kingdom
Reviewed 2 weeks ago via mobile

Excellent 3 night stay for New Year. Lovely room. Good breakfast. Nice spa , gym , swimming pool. Easy walk to centre & waterfront. Staff helpful . Bus ride from hotel regular .Would recommend a visit to this hotel.

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Helpful?
Thank wally02
Elizabeth R, Manager at Grand Jersey Hotel & Spa, responded to this review

Dear wally02, Thank you for choosing to celebrate New Year with us and for taking your time to share your feedback online. I am so pleased that you enjoyed your stay and for your recommendation of a visit to us. We look forward to welcoming you back to Grand Jersey! Best regards, Elizabeth.

Beccles
Reviewed 2 weeks ago via mobile

Our first visit to Jersey with my in-laws, and we were not disappointed by the hotel. It is in a fantastic location, a short walk from the centre of St Helier. We had a sea view room which was really worth it as the views were fantastic. Our room was comfortable with all you need for a short break. We...

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1Thank Adclare
Elizabeth R, Manager at Grand Jersey Hotel & Spa, responded to this review

Dear Adclare, Thank you for choosing to stay with us on your first visit to Jersey and thank you for sharing your feedback online. It is very nice to read how much you enjoyed your stay, breakfast, afternoon tea, dinner, the room and all the staff you met! Thank you for recommending a stay with us. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Grand Jersey is the island’s stylish, sophisticated hotel and spa, presenting guests an exceptional experience. It offers the ultimate in comfort and glamour, through a blend of sophisticated restaurants, the exclusive, atmospheric Champagne Lounge and the luxurious, award winning Spa. Grand Jersey also features the innovative Park Suites – a dedicated business centre with private cinema, meeting rooms and flexible events spaces. Whether you’re visiting Jersey for a short break, summer holiday or business, you are assured of a wonderful stay. Grand Jersey is committed to the highest standards of service and excellence which is why the hotel is one of only two on the island to be awarded five stars. ... more   less 

Additional Information about Grand Jersey Hotel & Spa

Address: The Esplanade, St Helier JE2 3QA
Region: United Kingdom > Channel Islands > Jersey > St Helier
Price Range: $115 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Jersey Hotel & Spa 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Grand Jersey Hotel St. Helier
Grand Jersey St Helier
Grand Jersey Hotel & Spa St Helier
Hotel Style:
#1 On the Beach Hotel in St Helier
#3 Spa Hotel in St Helier
#4 Luxury Hotel in St Helier
#7 Business Hotel in St Helier
#11 Romantic Hotel in St Helier
#12 Family Hotel in St Helier
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Questions & Answers

Here's what travellers have asked, with answers from Grand Jersey Hotel & Spa staff and other travellers.
14 questions
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See all questions (14)

Questions? Get answers from Grand Jersey Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try for a room overlooking Elizabeth Castle and the sea”
 of 5 bubbles chloe1943, 6 Jan 2017 | Read review
“Sea view if possible”
 of 5 bubbles 970robertv, 5 Jan 2017 | Read review
“Choose a front or side facing room. Rear facing rooms are quite dark”
 of 5 bubbles MiltonKeynesgreenbee, 3 Jan 2017 | Read review
“ask for park or sea view room”
 of 5 bubbles 483SteveS, 2 Jan 2017 | Read review
“Not 215 or 217”
  • room 217
  • Dirty sofa bed room217
  • Bathroom room 217
  • ROOM 215
  • Dirty cushion room 217
  • ROOM 215
  • Room 217
 of 5 bubbles msjlightfoot, 1 Jan 2017 | Read review
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