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All reviewspark restaurantleisure centrephoenix parkspa treatmentsbar foodlovely hotelexecutive roomsteam roomlobby areareception staffdublin cityfollowing morninglovely roomstayed here for one nightweddingeuroireland
2 night stay in a patio room. Clean, comfortable with everything needed - including hair straighteners in drawer with hairdryer- novel. Good breakfast. Staff very professional and helpful. Only annoying thing in room was the flashing green light from the aircon/heat control panel.
I heard a lot of good things about this hotel but my experience of customer service has been very poor. Staff appear to have an uncooperative and unhelpful attitude to guests. I won't be booking there again.More
1 Thank jgkelly2018
Response from GM_Castleknock_Hotel, General Manager at Castleknock HotelResponded 4 weeks ago
Thank you for taking the time to write a review and provide us with valuable feedback that will help us to constantly improve our guest experience.
Your feedback has been discussed at our management meeting and issues flagged have been looked into in...More
Just returned from a trip to Ireland, recommended by a friend to use this hotel. From check in, hotel room, restaurant, and staff , outstanding, they say you always remember the people and we will always remember Andrew and his staff. Nothing to much trouble....More
Friendly welcome at reception. Excellent room - spacious, clean and almost everything you need (why have only one water glass in a double room?). Bar staff really friendly. Dinner a disappointment. Duck pate tasteless and accompanied by a brioche bun the size of a nut....More
A very well run hotel with lovely staff. Was looked after by an extremely pleasant young fellow named Bryan. He is a credit to the hotel. Extremely chatty with an obvious passion for good customer service.
It is very easy. All you need to do is to ask one of the Staff at the Hotel to give you directions to the short cut right in front of the Hotel Exit. This short cut, which is less than a 5-minute walk, will lead to the Bus... More
It is very easy. All you need to do is to ask one of the Staff at the Hotel to give you directions to the short cut right in front of the Hotel Exit. This short cut, which is less than a 5-minute walk, will lead to the Bus Stop. Do not forget to ask the Hotel Staff about the Bus number to the City Center.