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Crowne Plaza Knoxville

CrownePlaza.comUSD 127*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Crowne Plaza Knoxville
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532 Reviews from our TripAdvisor Community

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Showing 527: English reviews
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Clarksville, Tennessee
Reviewed 4 days ago NEW

We were exactly where we wanted to be, right across the street from the Market square, the Spring craft show was a bonus. Walking distance to old town, shops, restaurants and the former World's Fair site. The room was clean and comfortable and the staff very friendly and helpful.

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Helpful?
Thank nanaof2Deland
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear nanaof2Deland, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're excited to hear what a positive location and overall hotel stay you had with us. We hope to welcome you back soon. Thank you, Guest Service

New Jersey
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Looked for a room for a one night stay on a recent road trip. We wanted a place downtown with a bar and a restaurant so we didn't have to go out, if we chose. This hotel provided all of our requirements. We liked the location as it was a very short walk to all kinds of eats as we...

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Helpful?
Thank twotravelnj
About Hotel's Favourite Review
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Traveler, Thank you for your recent review of the Crowne Plaza Knoxville. We appreciate your feedback and apologize for the poor dining experience. Thank you for letting us know and we hope to welcome you back again soon. Thank you, Guest Service

Greenville, South Carolina
Reviewed 5 days ago NEW

The location is excellent, walking distance to several restaurants, shops, and the downtown Market Square area. The staff were all super friendly, the hotel was very clean. Comfortable beds, nice shower, and a really nice TV in the room. There is a bar and a restaurant on site, as well as meeting and event facilities. If in Knoxville again, I...

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Helpful?
Thank music_fanatic1
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful feedback! We're delighted to hear how much you enjoyed your stay with us, especially the location, rooms, amenities and dining. We hope to welcome you back to the Crowne Plaza Knoxville again soon. Thank you!

Collierville, Tennessee
Reviewed 1 week ago

The staff at the Crown Plaza are top notch. Friendly, efficient, and very helpful. The hotel is in a perfect location for exploring the downtown as well as within an easy walk to the vibrant Old Town area. The hotel is starting to look and feel a bit shabby in the rooms. Could use new mattresses, some fresh paint, and...

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Helpful?
Thank liz_collierville
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Liz, Thank you for your feedback of the Crowne Plaza Knoxville. We appreciate your comments and will do our very best to honor them. We hope to welcome you back on another visit to Knoxville soon. Thank you. Guest Service

Boston, Massachusetts
Reviewed 1 week ago

The location is perfect, right downtown near the restaurants and bars around Market Square, and also with its own good restaurant and bar. Our room was more than comfortable with great bedding and quiet air conditioning. This is a dependable place to stay,albeit a corporate national chain.

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Helpful?
Thank Caroltod
Nashville, Tennessee
Reviewed 2 weeks ago

This appears to be an older hotel but it is in very good shape. First the location is fabulous -- EASY walking distance to Market Square and many restaurants. The rooms are very spacious. Beds are comfortable. Bathroom is a good size as well. In room coffee pot. Oh-- and the tv is very large. Definitely enjoyed our stay here.

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Helpful?
Thank HintonTN
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear HintonTN, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're glad you enjoyed another great stay with us and we look forward to welcoming you again. Thank you, Guest Service

Tennessee
Reviewed 3 weeks ago

We stayed at this hotel for a conference and thought it was excellent. The hotel room was clean and comfortable. Hotel staff were very efficient and polite. Conference facilities were good and well maintained. Our conference included a breakfast buffet on two mornings and lunch on two days - all good. The wait staff for meals were excellent, especially Tosha,...

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Helpful?
Thank Susan_7654
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review of the Crowne Plaza Knoxville. We're delighted to hear how much you enjoyed your conference and stay with us and we look forward to welcoming you back soon. Thank you. Guest Service

Huntsville, Alabama
Reviewed 3 weeks ago

This hotel is very nice and close to Market Street. The staff was the nicest I have encountered in a long time. The dining area was nice if you would rather walk there are places close by to eat and drink. This is a dog friendly city, there are places you can eat outside with your dog or inside without...

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Helpful?
Thank Sherry R
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Sherry, Thank you for taking the time to leave us your review of the Crowne Plaza Knoxville. We're delighted to learn of your positive overall stay with us and glad you were able to take advantage of all that Knoxville has to offer. Thank you again for your comments and we hope to welcome you back soon. Safe travels,...

Boston
Reviewed 3 weeks ago

I booked 8 rooms and have them reserved for weeks. Last week I found out the hotel manager, Mr. Knight, cancelled the rooms that were booked through an online service like TripAdvisor (I used Expedia), without ever telling me. Keep in mind I had 8 rooms reserved at over $250 a night for 5 nights for a local event. No...

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Helpful?
Thank waterlogged_00
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Traveler, Thank you for your recent review and please allow us to apologize for the miscommunication. Unfortunately, we normally have no control over third party bookings, which is why we always recommend booking directly through the hotel. Again, we understand your frustrations and offer all our apologies. Thank you for your patience. Guest Service

Rome, Italy
Reviewed 4 weeks ago

I have stayed at this hotel before, and always feel like an honored guest. The staff is extremely friendly and accommodating. The Crowne Plaza has one of the best fitness facilities of any hotel where I have stayed, and it is free and open 24-hours. There is a complete weight room as well as plenty of treadmills, ellipticals, stair-steppers, and...

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Helpful?
Thank Kathy B
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Kathy B, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're delighted to hear what a positive hotel and service experience you had with us, especially with our dining, fitness center and concierge level amenities. We appreciate your comments and hope to have the opportunity to welcome you again soon. Thank you again and we wish...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 

Additional Information about Crowne Plaza Knoxville

Address: 401 W Summit Hill Dr, Knoxville, TN 37902-1416
Region: United States > Tennessee > Knoxville
Price Range: $161 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Knoxville staff and other travellers.
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Questions? Get answers from Crowne Plaza Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked being on one of the top floors for the view.”
Caroltod, 16 May 2017 | Read review
“Stay on the 12th Floor. The rooms are quite nice and the new lounge area is very nice.”
KathyB228, 28 Apr 2017 | Read review
“The rooms on the front side of the hotel have a great view, but there is some street noise that might not be to everyone's taste!”
billcieluch, 5 Apr 2017 | Read review
“None, stay away”
15natalyam, 19 Mar 2017 | Read review
“The higher up the better”
dang309, 28 Feb 2017 | Read review
5 of 5
CrownePlaza.com
USD 127* /night
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AMOMAUSD 243
Booking.comUSD 127
Hotwire.comUSD 127
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Prices are for 1 room, 2 adults
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