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Crowne Plaza Knoxville

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Crowne Plaza Knoxville
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513 Reviews from our TripAdvisor Community

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Showing 508: English reviews
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Auburn, Alabama
Reviewed 6 days ago NEWvia mobile

The hotel was clean and looked like it had recently been renovated. We had a room on 12th floor. Only negative was the sirens at night. The service was excellent. The hotel was within walking distance of Market Square, and the KAT Trolley Green line stops right in front of the hotel.

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Helpful?
Thank TxGaCo
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear TxGaCo, Thank you for taking the time to leave us your review of the Crowne Plaza Knoxville. We're so happy you enjoyed our hotel, service and location. We hope to welcome you back to another enjoyable stay in the future! Guest Service

Canterbury, Connecticut
Reviewed 1 week ago

Everything! We asked for quite room, at first they put us next to the elevator and when we insisted to change room they put us in room where outside of the windows was constructions on the windows and cross the hall in the room. The noise was terrible from 8am to 4pm. If they wanted to do a jock that...

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Helpful?
Thank Natalya M
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Natalya, Thank you for leaving us your review. We apologize again for the issues you experienced at our hotel and understand how external noises can make for a frustrating stay. It is unfortunate that we didn't have available any quieter rooms. We hope to have the opportunity to welcome you back to a better stay in the future. We...

Kansas City, MO
Reviewed 1 week ago

The location is excellent -- within walking distance of the Market Square and downtown. The property is in good shape and my room was good sized. Bed was comfortable and they had a nice bathroom with walk-in shower which I like vs. the tub shower. I slept well and the only complaint at all is that there was an adjoining...

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Helpful?
Thank KaneoheBoy
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear KaneoheBoy, Thank you for your great review of the Crowne Plaza Knoxville. We're so glad to hear about your overall positive stay, including our rooms, amenities, service and dining. We hope to welcome you back to Knoxville again soon. Safe travels! Guest Service

Vancouver, Canada
Reviewed 1 week ago

One night, the room was clean, comfortable, affordable and good water pressure in the shower. The lobby bar was friendly and the breakfast in the morning was more than edible. Convenient to market square for evening festivities and will stay again.

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Helpful?
Thank Geoff H
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Geoff H, Thank you for your great review of the Crowne Plaza Knoxville. We're so excited to hear about your wonderful stay with us, especially about our service, rooms and location. Thank you for your kind words and we look forward to welcoming you back soon. Safe travels, Guest Service

Baltimore, Maryland
Reviewed 1 week ago

Wow! From the moment we walked in the front desk staff remember us! We visited last weekend for a family wedding and had an amazing stay. I can't say enough about the amazing customer service. The rooms were nice and seemed to be updated. We stayed in a king size room and the bed was VERY comfortable. My only complaint...

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Helpful?
Thank jen Z
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Jen Z, Thank you for your fantastic review of the Crowne Plaza Knoxville. We're so excited to hear about another wonderful stay, especially about our staff. Thank you for your kind words and we look forward to welcoming you back soon. Safe travels, Guest Service

Reviewed 1 week ago via mobile

Enjoyed staying in this very comfortable hotel when passing through town for one night. Great location near the market. Easy to walk around downtown for dinner. And had a great time walking around the farmers market the next morning. Very clean, comfortable beds. Would definitely stay here again.

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Helpful?
Thank Karen H
Weber City, Virginia
Reviewed 3 weeks ago

Spent a lovely 3 day holiday here the week before valentine's day. The location was particularly advantagous as it was withing walking distance of the Dogwood Arts home show. Friday night buffet was absolutely wonderful, and the room service meals were very good also, though the standard King room didn't allow for easy dining. Parking, usually a serious issue in...

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Helpful?
Thank Dan G
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review of the Crowne Plaza Knoxville! We're glad you enjoyed our location, dining and service and apologize for the noisy neighbors. We hope to welcome you back soon.

A TripAdvisor Member
2 reviews
Reviewed 3 weeks ago via mobile

Overall nice hotel.. location is great. However, the shower would not drain. Was rather disgusting. When notifying the front desk at checkout, nothing was offered to rectify the situation. I expected more from a four star hotel

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Thank A TripAdvisor Member
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Traveler, Thank you for your review of the Crowne Plaza Knoxville. We greatly appreciate your feedback and apologize for the shower drain. If that ever happens in the future, please feel free to call the front desk and we'll get it taken care of for you. Thank you again for your comments and we hope to welcome you back...

Kentucky
Reviewed 4 weeks ago

Very quick check in, ample parking in garage. Cost is self parking $10 per day, or $15 per day valet. We used self parking as we were just in town for Market Street. No better location if you are coming to Knoxville for this area. Cross a street, down a few stairs and its at your doorstep. Numerous restaurants, bars...

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Helpful?
Thank Mandy S
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review of the Crowne Plaza Knoxville. We're excited to learn how much you enjoyed our central downtown location and comfortable rooms. We look forward to welcoming you back soon!

Sylva, North Carolina
Reviewed 16 February 2017

The Knoxville Crowne was nice but not exceptional. While I was there the service elevator was broken so the guest elevators were busy all day long with the housekeeping staff. The location is great if you want to be downtown. It is right next to Gay Street and Market Square where there are lots of interesting places to eat.

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Helpful?
Thank UTHOIV
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear UTHOIV, Thank you for your review of the Crowne Plaza Knoxville. We appreciate your feedback and apologize for the elevator issue during your stay. We hope to welcome you back to Knoxville again soon. Thank you, Guest Service

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 

Additional Information about Crowne Plaza Knoxville

Address: 401 W Summit Hill Dr, Knoxville, TN 37902-1416
Region: United States > Tennessee > Knoxville
Price Range: $175 - $302 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Knoxville staff and other travellers.
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Questions? Get answers from Crowne Plaza Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None, stay away”
 of 5 bubbles 15natalyam, 19 Mar 2017 | Read review
“The higher up the better”
 of 5 bubbles dang309, 28 Feb 2017 | Read review
“Ask for a room that overlooks Market Street.”
 of 5 bubbles ReaghanandAmeliasMom, 21 Feb 2017 | Read review
“Do the VIP floor! By the time you figure free drinks and breakfast, it pays for itself!”
 of 5 bubbles F3654UWpatriciam, 7 Jan 2017 | Read review
“Probably a bit quieter on the front side of the hotel”
 of 5 bubbles J267XCbrianm, 24 Dec 2016 | Read review
5 of 5