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Holiday Inn Knoxville West- Cedar Bluff Rd

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Holiday Inn Knoxville West- Cedar Bluff Rd
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415 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Knoxville West- Cedar Bluff Rd
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Showing 412: English reviews
Evansville, Indiana
Reviewed 11 October 2016 via mobile

Only stayed for one night and it was just fine for what I needed. Just a few things... -When I arrived my room wasn't ready (it was arrived almost 4 pm) but they were nice enough to switch me to a room that was ready. -The layout is kind of confusing...the lobby is on the 2nd floor and the 1st...

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Helpful?
Thank Travel_Chad79
IHGService, Guest Relations Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Dear Travel_Chad79, Thank you for taking the time to share your recent experience at our hotel. While we appreciate your generous individual ratings toward the level of service rendered by our hotel staff members including the WiFi connection, it is regrettable that you may have not been able to fully enjoy your stay due to the overall cleanliness of your...

Nashville
Reviewed 11 October 2016

Very happy with this hotel, we arrived earlier than planned and the clerk; Casey was so very helpful! She printed out restaurant directions for us and when we came back she enabled us an early check-in, she went above and beyond my expectations! You need to hang on top this clerk, folks! Room itself was great, too; no complaints.

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Helpful?
Thank redbutterfly63
Reviewed 25 September 2016 via mobile

We went for a game weekend so paid way too much for this average hotel. Nothing stood out as particularly good or bad. It was clean and staff was pleasant. Breakfast was not included which I would expect for this type of hotel. There was a fridge and coffeemaker in the room, but no tea. AC unit was incredibly loud...

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Helpful?
Thank plava_laguna89
Rhonda H, Guest Relations Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Thank you for taking the time to write such a detailed review. All of your comments are essential to our constant improvement of our service and property. I have spoke with both Housekeeping and Engineering about the lack of tea and the noisy AC unit. Engineering has resolved the issue with the AC and we appreciate your comments to give...

Bishops Cleeve, England, United Kingdom
Reviewed 24 September 2016 via mobile

Stayed for a couple of weeks on business. Decor ok, location not do great, one of our party had to relocate rooms due to the noise from the freeway. Ok it had a pool but when the view is an embankment and trucks going past it wasn't attractive. Good points are the staff, particular mention to Misty and Jeanette in...

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Helpful?
Thank NikP61
IHGService, Guest Relations Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Dear NikP61, Thank you for choosing us and for leaving a short review. I am delighted to learn that you found our restaurant bar staff very commendable. It is always motivating on our end to receive commendable feedback from our valued guests like you and we are looking forward to seeing you again soon. However, it is indeed regrettable that...

Spotsylvania, Virginia
Reviewed 24 September 2016

We were down in Knoxville to visit our daughter and attend the UT vs Ohio football game. the location of the hotel was close enough to campus yet far enough away that we could easily find places to eat. The staff was great and everything went very well.

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Helpful?
Thank John R
Newark, New Jersey
Reviewed 20 September 2016

Granted, we arrived late and there was a game the next day, however, hotel was noisy and kept me up at night. Rooms were ok, although really time for an upgrade of the carpeting and paint. Hotel was clean.

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Helpful?
Thank mom0012014
IHGService, Guest Relations Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Dear mom0012014, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you found our hotel clean and our rooms at par with your expectations. On the other hand, I am sorry for the noise issues you have encountered during your stay with us. Your review...

Chattanooga, Tennessee
Reviewed 20 September 2016

I have visited the property on a couple of occasions and the staff are always so friendly and helpful. The food in the restaurant is always good and the place is always so clean and inviting! Will be back to stay there very soon!

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Helpful?
Thank Gman0926
Rhonda H, Public Relations Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

We are deeply elated that we have been your constant hotel of choice when you're in Knoxville. As always, don't hesitate to let us know when you're visiting again soon. Our staff is always ready to help with anything you might need. Thank you and take care. Sincerely, Rhonda Hartman Director Of Hospitality

Nashville, Tennessee
Reviewed 18 September 2016 via mobile

So we arrive at 3 pm on a Knoxville Saturday football weekend BEFORE the game was over, I might add. Good planning. The staff was pleasant, informed us that the room was ready but had a small problem with a light cover. No problem for us. And Tess was so happy to be off the road. Got to the room...very...

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Helpful?
Thank April M
Rhonda H, Guest Relations Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Thank you so much for your review. I have to say this is the most entertaining review that I have had the pleasure to read in quite some time. I do apologize that you experienced an issue with your t.v. but I am reassured that we we're able to resolve it quickly. I am elated to hear that you enjoyed...

Dallas, Texas
Reviewed 12 September 2016

The overnight stay part is just OK - decent rooms and bedding. They must have really old water pipes, as I constantly waited over 3 MINUTES(!!!) for hot water during my entire stay - just turn on the hot water faucet and go do something else; the hot water eventually comes. Custom-made breakfasts when there are not enough folks to...

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Helpful?
Thank oceanpalace
Michael P, Guest Relations Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Thank you for your positive comments, we recently completed a renovation of the property. All of our guest rooms and public areas have been updated. We have also recently completed updates on our hot water systems to be able to exceed our guests expectations. Our food and beverage staff and events manager Chareen Gould are top notch and take pride...

London, United Kingdom
Reviewed 8 September 2016

Pride makes all the difference sometimes. The property is average but the staff are eager and enthusiastic and it shows. Rooms are comfortable, pool was great and nothing was too much trouble. It's really amazing what a difference a good crew can make.

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Helpful?
Thank SkypeDaddy
Michael P, Guest Relations Manager at Holiday Inn Knoxville West- Cedar Bluff Rd, responded to this review

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews like yours. We will be sure to share your comments with our entire staff to reinforce that their pride does make the difference. We hope that you will come see us again soon!...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
Official Description (provided by the hotel)
Combining luxury, convenience, & location, the Holiday Inn - Knoxville - West at Cedar Bluff offers quick & easy access to downtown Knoxville, the University of Tennessee, & the Great Smoky Mountains National Park. Right off I-40 & I-75 in West Knoxville, we're only minutes away from many of our area's top attractions. Our Holidome recreational area, public areas, & guestrooms are spacious and elegant. We feature our Cafe Restaurant and Swizzles Lounge, with entertainment six nights a week. Relax in our indoor/outdoor pools, hot tub, and enjoy the only full-service hotel in West Knoxville. We are pet friendly! Reservations must be made for a pet-friendly room, and there is a $35.00 non-refundable pet fee. For our government travelers, please be advised that we do require either a Federal Government ID or a TN State ID. We look forward to seeing you soon! ... more   less 

Additional Information about Holiday Inn Knoxville West- Cedar Bluff Rd

Address: 9134 Executive Park Dr, Knoxville, TN 37923
Region: United States > Tennessee > Knoxville
Price Range: $141 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Knoxville West- Cedar Bluff Rd 3*
Number of rooms: 222
Reservation Options:
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Also Known As:
Holiday Inn Knoxville - West (i-40 And i-75)
Holiday Inn Knoxville - West (i-40 & i-75) Hotel Knoxville
Holiday Inn Cedar Bluff
Knoxville Holiday Inn
Hotel Style:
#2 Business Hotel in Knoxville
#15 Romantic Hotel in Knoxville
#15 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Knoxville West- Cedar Bluff Rd staff and other travellers.
5 questions
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1 month ago
Shanghai, China
Boston, Massachusetts
over a year ago
Tampa, Florida, United States
over a year ago

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Questions? Get answers from Holiday Inn Knoxville West- Cedar Bluff Rd staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel recently renovated, all rooms look great!”
bama1972, 7 Mar 2017 | Read review
“I've stayed here multiple times in different level rooms from single all the way up to King-sized Suite - all excellent choices!”
628kml, 2 Mar 2017 | Read review
“If you are traveling on Interstate, stop at a rest stop and get discount coupons.”
boowobby, 23 Jan 2017 | Read review
“pet rooms were on the first floor with a nice dog area for them with disposal area for the pets .we will be going back next year”
972bobb, 17 Jan 2017 | Read review
“I would stay closer to the lobby as the hotel is fairly large and it is hard to get to parking lots in the back.”
ShanMarieS, 27 Nov 2016 | Read review
5 of 5