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Four Points by Sheraton Knoxville Cumberland House

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319 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Knoxville Cumberland House
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Showing 310: English reviews
Waterloo, Canada
Reviewed 26 June 2015

I had a quick two-night stay at the Four Points by Sheraton Knoxville Cumberland House while attending a conference at the University of Tennessee's Convention Centre. The location was great: a short five or ten minute walk to the centre, as well as the shops/restaurants along Gay St and in Market Square. The room itself was great: spacious, clean, well-appointed,...

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Thank Waterloo_Researcher
Texas
Reviewed 25 June 2015

The hotel rooms were nice, but the breakfast was terrible. Slow service, non-caring service, over priced food and inability to so much as toast an English muffin. Overall an unimpressive experience. Would recommend going somewhere else for food.

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1Thank Bicyclist_Al
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Bicyclist_Al, While we’re happy to hear you enjoyed our comfortable rooms, we regret you were not fully satisfied with your stay and did not enjoy our breakfast service. Rest assured, providing guests with great service is very important to us, and we have addressed your comments with our team to ensure service is always top notch. Again, we are...

Louisville, Kentucky
Reviewed 23 June 2015

We were in town for a concert and check in was at 3. We arrived about 4:30 after eating lunch and there was a line out the door to check in. We waited in line for at least 45 minutes before we were ale to get to the counter. Once we were there, they had to locate a room that...

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Thank Ashleyj0924
Reviewed 13 June 2015 via mobile

This hotel is amazing!! It's like stepping into a different world. The hotel is nestled within the beautiful campus of UT-Knoxville. But, once you step into the hotel lobby, it's like you entered another world. The hotel is very clean, well decorated, and best of all...quiet. The beds are so comfortable; I felt like I was sleeping on a cloud....

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1Thank Tia K
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Tia K, Thank you for your very kind review. We’re thrilled you had an outstanding experience at our hotel and received great service from our friendly team. We appreciate you taking the time to share this with us and future guests, and we look forward to hosting you again the next time you’re in Knoxville. All the best

Cincinnati, Ohio
Reviewed 11 June 2015 via mobile

Clean, updated, spacious rooms make this a favorite place to stay in Knoxville. Friendly front desk staff, convenient, safe parking and in walking distance of a variety of nice restaurants. Food service was lackluster at best. The one server assigned to the breakfast shift was late, so the chief engineer brought our coffee. When the waitress arrived, she forgot silverware,...

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Thank caviemom
Louisville, Kentucky
Reviewed 5 June 2015

We were recently in Knoxville to see Garth Brooks in concert and we chose this hotel due to its close proximity to Thompson-Boling Arena. It was a great choice! We were able to walk to and from the arena which allowed us to avoid the expense and hassle of parking. The room was clean and pleasantly decorated. The beds and...

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Thank MarSull
Corbin, Kentucky
Reviewed 4 June 2015 via mobile

Recently stayed here for the Garth Brooks concert... everything was fantastic! I couldn't have asked for anything better. The staff were friendly and helpful, our room was clean, and I will definitely stay here again!

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Thank hrtaylor23
Columbus, Ohio
Reviewed 4 June 2015

This is a nice property with basic but nice rooms. The hotel seems pretty new and the rooms are well taken care of. The location is good but a bit of a walk into the middle of town as compared to some other hotels. I would stay here again but there are a couple of issues. One is check in...

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1Thank JaK_travels7
Austin, Texas
Reviewed 4 June 2015

My husband and I chose this hotel because it is by Sheraton and is within walking distance to the Thompson-Boling Arena, where we went to a concert. There was a long wait at check-in but the CSRs were nice. Although we paid for parking in a package deal, we could not find any available spaces. We were tired and frustrated...

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Thank Mel14567
Reviewed 2 June 2015

First the location is good, but the service is HORRIBLE. We booked this hotel weeks ago for the Garth Brooks concert. We arrive at the hotel around 2:30. We had 2 rooms for our group of people. When we arrive one room was ready. However, the second room was not. We all went up to one room and dropped out...

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Thank Sarah B
Megan L, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland House, responded to this review

Dear Sarah B, It’s always our goal to quickly check-in guests so they can enjoy their trip, and we sincerely apologize for the delay from your room not being ready upon arrival. That was a very busy weekend for us, and we un-expectantly did not have enough team members to quickly turn rooms for our arriving guests which caused the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Four Points by Sheraton Knoxville Cumberland House hotel is located in Downtown Koxville, steps from the Knoxville Convention Center and University of Tennessee. ... more   less 

Additional Information about Four Points by Sheraton Knoxville Cumberland House

Address: 1109 White Ave, Knoxville, TN 37916
Region: United States > Tennessee > Knoxville
Price Range: $182 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Knoxville Cumberland House 3*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Starwood, Kognitiv US Corp and Travelocity so you can book your Four Points by Sheraton Knoxville Cumberland House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Knoxville Cumberland House Hotel Knoxville
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Sheraton Knoxville Cumberland Hotel
Knoxville Four Points
Knoxville Sheraton
Hotel Style:
#22 Romantic Hotel in Knoxville
#22 Family Hotel in Knoxville
#23 Business Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Knoxville Cumberland House staff and other travellers.
5 questions
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Nolensville, Tennessee, United States
9 months ago
over a year ago
North Canton, Ohio
over a year ago

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Questions? Get answers from Four Points by Sheraton Knoxville Cumberland House staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed in a corner room on the 7th floor - room was spacious and quiet”
 of 5 bubbles 472stephw, 7 Nov 2016 | Read review
“as for a room facing the west to avoid the bright sun in the morning.”
 of 5 bubbles michaelcanada, 24 Jul 2016 | Read review
“king room was spacious”
 of 5 bubbles Virginians, 23 Jul 2016 | Read review
“Convenient to great restaurants and shops in downtown Knoxville. In a safe area.”
 of 5 bubbles caviemom, 20 Jun 2016 | Read review
“We stayed in 601, corner room with 2 queens. Very nice.”
 of 5 bubbles DoreneZ, 17 Jun 2016 | Read review
5 of 5