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Four Points by Sheraton Knoxville Cumberland House

355 reviews
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Traveller (50)
Room & Suite (26)
Dining (4)
Overview
  • Excellent49%
  • Very good36%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“spg property”(4 reviews)
“worlds fair park”(17 reviews)
“ut campus”(18 reviews)
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
Offers from Four Points by Sheraton Knoxville Cumberland House
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (355)Write a Review
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Traveller rating
160
128
37
12
10
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160
128
37
12
10
Show reviews that mention
All reviewsspg propertyworlds fair parkut campusmarket squareparking feenice hotelwithin walking distanceper dayneyland stadiumconvention centerfront desk staffbusy weekendclose to downtowngreat stayhotel is locatedlocation was perfectking bed
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1 - 5 of 347 reviews
Reviewed 3 weeks ago

Stayed just one night at this downtown SPG property. Hotel had good location for downtown activities, and looks recently refurbished. Room was clean, wi-fi great, bedding very comfy, bathroom average, but there was no microwave in the room (although hotel promises MW in traditional king...More

Thank PremiumFlyer74
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 3 weeks ago

Thank you for your recent review of the Four Points by Sheraton in Knoxville. We appreciate your feedback and hope you choose to stay with us should your travels bring you back through the area. Warmest Regards, Jenny Gauntt

Hotel's Favourite
Reviewed 10 January 2018

We stopped here on our way back to SC. This is a W hotel, so the same company that owns the Aloft hotels (Knoxville doesn't have Aloft). This hotel is quite nice. We called ahead to tell them we were going to be checking in...More

Thank Emily M
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 12 January 2018

Thank you for your recent review of the Four Points by Sheraton in Knoxville. We are please you enjoyed your stay with us and appreciate the time you took to share your feedback. We hope you choose to stay with us again should your travels...More

Reviewed 3 weeks ago

The rooms are great for the price.. Staff is great. The location cannot be beat. Loses 1 star for 2 reasons. A $10 charge for parking is unnecessary since the hotel owns the parking lot. The rooms are pretty clean but thanks to Hotel Impossible,...More

Thank valvolinescott
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 3 weeks ago

Thank you for your recent review of the Four Points by Sheraton in Knoxville. We appreciate your feedback and hope you will choose to stay with us should your travels bring you back through Knoxville. Warmest Regards, Jenny Gauntt

Reviewed 4 weeks ago via mobile

Recently stayed at 4 points Sheraton in downtown Knoxville. Stay was very pleasant. Staff was attentive and helpful, room was clean and comfortable. I wish my room had had a microwave, but there is one in the lobby to use. Very convienant to convention center,...More

Thank Marie M
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 4 weeks ago

Hi Marie, Thank you for your feedback from your recent stay in Knoxville. We are pleased the staff was helpful and we hope you choose to stay with us again should your travels bring you back through Knoxville. Warmest Regards, Jenny

Reviewed 4 weeks ago via mobile

Extremely disappointed. Stayed 9 nights for business reasons and when I come back to Knoxville for business again in April I am pretty positive I won’t stay here again Restaraunt service was pathetic. First night there we waited over an hour and half for food....More

Thank Jeff V
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 4 weeks ago

Hi Jeff, I apologize you had such a negative experience at our property. Unfortunately with the freezing temperatures, we did have 2 pipes burst, and this does sound off the fire alarms as it is a life safety protocol. We actually have communicated with the...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
USD 118 - USD 184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Knoxville
#22 Romantic Hotel in Knoxville
#23 Business Hotel in Knoxville
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 118 - USD 184 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Knoxville
#22 Romantic Hotel in Knoxville
#23 Business Hotel in Knoxville
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (26)
Dining (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
brysondamon
17 March 2017|
AnswerShow all 2 answers
Response from Jenny G | Property representative |
There is a possibility for early check in, however with it being UT graduation, we cannot guarantee an early check in will be available.
0
Votes
David V
23 May 2016|
AnswerShow all 4 answers
Response from VenezolanoFLL | Reviewed this property |
I don't think so
1
Vote
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12
Room Tips
"All rooms are quiet"
Read review
"ask for high floor facing downtown"
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"Junior suite has separate living room, two TVs. Rooms on east end overlook the fair site."
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"Rooms on the end have the best view of downtown and the world's fair park"
Read review
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