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Extended Stay America - Knoxville - West Hills

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Traveller (5)
Room & Suite (10)
Dining (1)
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Overview
  • Excellent32%
  • Very good19%
  • Average9%
  • Poor19%
  • Terrible21%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Additional information
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Offers from Extended Stay America - Knoxville - West Hills
Special Offer: Save up to 10% TODAY!
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Reviews (42)
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All reviewsfull kitchenthe general managerroom was spotlessnight stayking suitefront desk clerkone nightconsprossleephallwayelevator
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1 - 5 of 42 reviews
Reviewed 3 days ago

We had recently sold our home and were waiting to close on the new one and need just a few nights before staying elsewhere with family. First we called the Extended stay at Cedar Bluff and made reservations but before we got there we received...More

Thank cindypowell03
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 2 days ago

Cindy, we apologize you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments have been discussed with our appropriate individuals to enhance our service...More

Hotel's Favourite
Reviewed 26 October 2017 via mobile

Nice area with plenty of restaurants and easy access to the highway. The front desk clerk Alex was extremely nice and helpful. Our room was way better than expected. We got the king suite and it was HUGE. Everything was extremely clean and in proper...More

Thank Danyelle22
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 26 October 2017

Thank you so much for confirming to others that what a great choice Extended Stay America is! We are delighted to know your well-appointed room and our courteous associates helped make your stay a memorable one. We will be sure to share your compliments with...More

Reviewed 2 weeks ago via mobile

This is my second attempt at submitting this review. I have never stayed in a place with a smell like this! It's a mixture of stale cigarette smoke and multiple meals being cooked at the same time. Even though it "looked clean" and the bed...More

Thank TenDiva
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 2 weeks ago

We apologize for the inconvenience you encountered due to the smoke smell while you were here. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. On a positive...More

Reviewed 4 weeks ago via mobile

Reservations couldn't be found, but they did give me a room at same rate. No ice machine. Ants all in my room. Room wasn't clean. Staff was friendly, but this place isn't fit for anyone to stay at. Never again will I plan a stay...More

Thank Jordyn A
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 3 weeks ago

Jordyn, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors....More

Reviewed 4 March 2018

The maids stole food out of my freezer. Dogs barked for hours non stop in a guest room while the front desk did nothing. I could hear whatever my neighbors watched on television clearly. You get good value for your money, if you can put...More

Review collected in partnership with Extended Stay
Thank V3478FTpamelap
Response from 00esa, Manager at Extended Stay America - Knoxville - West HillsResponded 12 March 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
USD 69 - USD 86 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
USD 69 - USD 86 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (5)
Room & Suite (10)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"lots of people with barking dogs...good luck..bugs!!"
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"ask for first floor. NO elevator."
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