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Quality Inn & Suites West Waterpark

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1 room 2 adults 0 children
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Quality Inn & Suites West Waterpark
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155 Reviews from our TripAdvisor Community

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Showing 153: English reviews
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Reviewed 3 days ago NEW

The pool was nice but should be open later than 9PM. The front desk staff was nice but gave us keys that did not work. I had to leave my family with all our bags standing in the hallway to go back to the front desk for new keys. When I returned with new keys we walked into a smoking...

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Helpful?
Thank Jb4568
Melbourne, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 11 December 2016

We had a room a couple doors down near the waterpark. It was great to walk a few feet, go down the stairs, and be able to enjoy the hot jacuzzi, and the water slides. Even as a large grown woman i enjoyed acting like a little kid and having fun. The pool looked a little small. There was a...

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Helpful?
Thank Crystal M
About Hotel's Favourite Review
Management response:

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Julian McKelvey...

Chattanooga, Tennessee
Reviewed 1 week ago

We stayed one night and couldn't have been happier! Clean rooms and property and the water park exceeded our expectations! Staff was very helpful and friendly as well! Will definitely be our go to hotel when we're in the area from now on!

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Thank meghanc0819
Reviewed 4 weeks ago via mobile

We had a room on the 1st floor across from the pool and waterpark. Room smelled of mold. My guess is that it is from wet swimsuits on the carpet. Easy resolution would be to tear out the carpet and add tile. Other than that our experience was great. Room was good size for our family of 5. Pool water...

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Thank Katie A
Johnson City, Tennessee
Reviewed 24 March 2017

Front desk staff was friendly and quick. We looked at the first room which had stains on the beds and the bathroom hadn't been cleaned. The front desk promptly moved us to another room on the second floor. After examining this room it was worse than the first. The Floor had food scraps under the bed. Behind the nightstand had...

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1Thank woodsman8
Knoxville, Tennessee
Reviewed 17 March 2017

Good breakfast they had a wide assortment to choose from. Great swimming facilities but hold your towell they don't bring them out frequently . Poor desk service in the evening. I would recommend a bell to ring for service. My wife wanted to take a bath but we had no plug to stop water and neither did the front desk....

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Thank Ticketem
Kentucky
Reviewed 14 March 2017 via mobile

It was a real fun weekend. Perfect for our grandchildren and grandparents too. It was just right for our young ones and even us adults joined in the slide and getting drenched by the overturning bucket staff was great rooms great our son wants to return with his family

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Thank thebrewmaster
Reviewed 24 February 2017

We started with a very negative experience. The room facing the pool courtyard had mold all over the floor probably from the pool moisture. We left immediately and were still charged for the room. After leaving a couple messages, the general manager called back. She was very professional and encouraging. She made sure that my concerns were resolved or addressed...

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Thank kyu4232
Athens, Tennessee
Reviewed 16 February 2017

This was my second time staying at this establishment, although I did not review the first stay. My second stay was refreshing, and it is good to know that there are still hotels which offer smoking room. This particular hotel has their smoking rooms in the back of the hotel, which is fine, because it does not interfere with those...

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Thank Pame_LiaF_12
Edwardsburg, Michigan, United States
Reviewed 15 February 2017 via mobile

We stayed there Sunday night , we had a room in back and our tub was clogged and toilet didn't want to flush . Too many sketchy people rent rooms or come and go we didn't feel safe at all . Doors lead outside don't lock so anyone can come in . The lobby is gorgeous but don't let that...

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1Thank Terri O

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn & Suites Waterpark hotel boasts an on-site water park, featuring a large indoor heated pool, an indoor hot tub and an activity area for kids with slides and spray guns. This Tennessee hotel is minutes from local attractions like the Knoxville Zoo, the Knoxville Convention Center and the Knoxville Museum of Art. A variety of entertainment options and family friendly venues can be found in the surrounding area. Nearby Zuma Fun Center offers miniature golf courses, go-karts, bumper boats, batting cages, an arcade and more. Several retailers can be found in the surrounding area and more than a dozen restaurants are within one mile of the hotel. ... more   less 

Additional Information about Quality Inn & Suites West Waterpark

Address: 317 N Cedar Bluff Rd, Knoxville, TN 37923-4507
Region: United States > Tennessee > Knoxville
Price Range: $106 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites West Waterpark 2.5*
Number of rooms: 84
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites West Waterpark staff and other travellers.
2 questions
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Murphy, North Carolina, United States
over a year ago
Atlanta, Georgia

See all questions (2)

Questions? Get answers from Quality Inn & Suites West Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
woodsman8, 24 Mar 2017 | Read review
“Book the outer courtyard rooms if available”
kyu4232, 24 Feb 2017 | Read review
“Very close to restaurants, the mall, and other shopping facilities.”
  • Lamp shade FULL of dust.
  • Bedspread #2
  • Bedspread #1 burn holes.
  • Major dust on outlet, should be checked weekly.
  • Chair needs to be replaced!
Pame_LiaF_12, 15 Feb 2017 | Read review
“Rooms near the waterpark will be loud. But they shut the waterpark down at 9pm.”
Jester122, 13 Feb 2017 | Read review
“Ask to NOT be near the rear door that slams all the time.”
873jefn, 25 Jan 2017 | Read review
5 of 5