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Quality Inn & Suites West Waterpark

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Quality Inn & Suites West Waterpark
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135 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Memphis, Tennessee
1 review
Reviewed 1 week ago via mobile

Picture a 1960s motel/travel court, later enclosed for inside room access. Then fill up the interior with steaming hot water, so travelers can enjoy a sauna bedroom, including the clorinated, though musty, odor. Honestly we haven't slept in such a decrepit location since we were "too broke to rub two nickels together." "Needs updating" is an understatement: the bathroom door... More 

Thank catspause
Cincinnati, Ohio, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Our son participated in the Battle in Rocky Top football tournament the weekend before Thanksgiving. The hotel lobby was very clean and staff was friendly. We were surprised to find out that the complimentary breakfast included sausage, eggs, biscuits and gravy and Belgian waffles. It was all very good. We stayed on the 2nd floor adjacent to the pool/waterpark area.... More 

Thank Katie H
Management response:

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Humboldt, United States
2 reviews
Reviewed 3 weeks ago

Hotel is in desirable area but is certainly not a $100/night facility. Entry areas look nice but rooms lack detailed cleaning. Carpet dirty looking around edges, walls that weren't recently painted appear dirty. Bathtub was old, although I "think" it was clean, just looked old and dingy. Mattress was horrible. This hotel was barely acceptable, I considered moving for my... More 

Thank Marilyn E
SBray1523, General Manager at Quality Inn & Suites West Waterpark, responded to this review

Thank you for taking the time to review your recent stay. Although we are an older property, we strive to maintain the grounds to ensure the comfort and safety of all guests. Pest control visits our property monthly, and i will be sure to bring your comments to their attention. We are very excited for our bathroom renovations beginning in... More 

Bristol, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

Booked this hotel for a weekend away with the husband and our two boys. We booked this particular hotel because it had an indoor waterpark and it did not disappoint in that aspect. Our boys, ages 4 and 6 had an absolute blast playing in the waterpark and pool area. The hotel room was clean, spacious, and I was pleasantly... More 

Thank Rcdc4
SBray1523, General Manager at Quality Inn & Suites West Waterpark, responded to this review

Thank you for your review! We have been in the process of updating all bathrooms in the rooms, as well as adding dusters under the doorways to help with noise. We have also purchased 2 large tables to add on the busiest nights to ensure all guests have a seat at breakfast. Thank you again for your feedback, and many... More 

Muscatine, Iowa, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2016 via mobile

My husband and I stayed at the Quality Inn for 2 nights on a trip to Knoxville for a wedding and the hotel was awesome. Located by McScrooge's liquor store for alcohol enthusiasts and two restaurants nearby. The staff was very friendly and they served up a wonderful free breakfast. We were only about 10 minutes from downtown and close... More 

Thank Rachel M
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 October 2016 via mobile

Not welcoming. No towels in room when we checked in. Person who brought towels after another person brought towels began to let himself in while my daughter had just stepped out of shower. She stopped him by advising him that she no longer needed them. Very cut up arrangement of hotel. Would be hard to find way out in event... More 

Thank bdaygirls
A TripAdvisor Member
Reviewed 18 October 2016 via mobile

I booked this room to stay for my first trip to Tennessee and to go to the Vols vs Bama football game. The lobby is nice but the rooms by the pool aren't so great. Everything in the room including our stuff ended up damp by the end of the day. It is super loud. The sink is corroded, the... More 

Thank A TripAdvisor Member
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 October 2016 via mobile

The pool area is awesome! BUT the room is small, not very clean but pay for what you get! The kids love it so we can sacrifice for a night or two! The breakfast is decent but it's hot and the customer service is good! This is our second stay and I'm sure we will go back since we visit... More 

Level Contributor
263 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 12 October 2016 via mobile

Stopped one night because it looked great for our eight year old grandson. He loved the pool and water slide. The rooms are musty. Tiny toilet and tub room with separate sink area. Poor lighting. Worn carpet. Clean comfortable bed. Noise from other rooms and barking dogs. Large uninviting breakfast area that had limited seating even though room is huge.... More 

Thank hoosierhiker
SBray1523, General Manager at Quality Inn & Suites West Waterpark, responded to this review

Thank you for reviewing your recent stay. I am thrilled to hear your grandson enjoyed our indoor pool and waterpark! We are still renovating, and are remodeling all bathrooms in February 2017. I have also added extra tables to the breakfast area to ensure proper seating for all guests! I do hope you will consider us again, as many exciting... More 

Huntsville, Alabama
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 October 2016 via mobile

We (husband, 8 year old and myself) stayed here during the weekend of a UT game. It was conveniently located off the interstate on Cedar Bluff road. We picked it in part because of the water park. Our daughter loved it. Several reviews commented about noise. We didn't notice any issues ourselves. The main pool is pretty small but she... More 

Thank DanaAU
SBray1523, General Manager at Quality Inn & Suites West Waterpark, responded to this review

Thank you for your review! You have heard correct, we are very excited to start the bathroom renovations in February of 2017. I have also scheduled maintenance for our hot tub to ensure all jets are working properly. We are so happy you came to celebrate another win for Tennessee, and hope you can come see us again soon! Sarah... More 

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Management photos: Courtesy of the property manager

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Family/Play Areas (2)
Hotel & Grounds (3)
Room/Suite (14)
Dining (4)
Business Centre/Function Rooms (1)
Pool/Beach Area (2)
Other (3)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn & Suites Waterpark hotel boasts an on-site water park, featuring a large indoor heated pool, an indoor hot tub and an activity area for kids with slides and spray guns. This Tennessee hotel is minutes from local attractions like the Knoxville Zoo, the Knoxville Convention Center and the Knoxville Museum of Art. A variety of entertainment options and family friendly venues can be found in the surrounding area. Nearby Zuma Fun Center offers miniature golf courses, go-karts, bumper boats, batting cages, an arcade and more. Several retailers can be found in the surrounding area and more than a dozen restaurants are within one mile of the hotel. ... more   less 

Additional Information about Quality Inn & Suites West Waterpark

Address: 317 N Cedar Bluff Rd, Knoxville, TN 37923-4507
Region: United States > Tennessee > Knoxville
Price Range: $101 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites West Waterpark 2.5*
Number of rooms: 84
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites West Waterpark staff and other travellers.
2 questions
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Murphy, North Carolina, United States
over a year ago
Atlanta, Georgia

See all questions (2)

Questions? Get answers from Quality Inn & Suites West Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room not near the pool area, as it is noisy when the waterpark is open.”
 of 5 bubbles Rcdc4, 30 Oct 2016 | Read review
“If you don't want to hear noise from the waterpark, ask for a room not under the dome.”
 of 5 bubbles Chris9551, 16 Jul 2016 | Read review
“Room 140 was close the pool and to laundry room and close to an exit - make sure someone is there to hold the door as it is only an exit.”
 of 5 bubbles 2013Texassenior, 27 Jun 2016 | Read review
“Be aware there is no elevator to the second floor. Pool view is second floor. Pool side is first floor”
 of 5 bubbles KarenFL, 3 Jun 2016 | Read review
“Lots of foot traffic on 1st & 2nd floors around pool area. Be sure to ask for room away from pool and outer doors if noise is a concern.”
 of 5 bubbles 350brandyh, 23 May 2016 | Read review
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