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At the last minute I decided to stop for the night in Strawberry Plains, and since I am an IHG rewards member I chose this hotel. The gentleman (the night manager that day- Matthew maybe?) that answered the phone was very friendly, and just as...More
Thank Tori M
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 4 May 2017
Thank you for choosing our hotel the Holiday Inn Express Knoxville Strawberry Plains and we are glad you had a restful evening. Your good review is appreciated and please return again the next time you are in our area.
Came in to hotel expecting a room with 2 beds on first floor, but clerk advised they have none, so much for making a request in advance. So, we were sent to second floor, with our pet. As seniors, we always request first floor for...More
Thank George W
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 2 May 2017
We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us...More
This hotel spent some money on updating the lobby area but don't be fooled into thinking that the rooms are updated too! Our room was ok, but the bathroom desperately needed updated. This is the first pet friendly HIEx we've ever encountered. It's supposed to...More
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 13 April 2017
I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you...More
This hotel looked brand new, the room was spacious and super clean. Great mattress and great nights sleep. Seemed to be a very safe area and the breakfast was way better than you would expect in a hotel. Only complaints; 1) the front desk employee...More
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 6 April 2017
We apologize for your wait to check in and out. We are glad you enjoyed a good nights sleep and felt safe at our hotel. Thank you for your good review and we hope to be seeing you in the future.
We stopped off at the Holiday Inn overnight on a trip from Charleston, SC to our home. This hotel has been recently renovated and is pet friendly--including cats. The hotel is clean, the staff is very friendly. Also, there is a free breakfast that is...More
Thank Frank L
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 10 March 2017
It is good to know we provided you with a good nights rest during your trip. We are glad you enjoyed your stay and want to invite you back to stay here at the Holiday Inn Express Knoxville Strawberry Plains the next time you are...More
Response from Brooklyn Ann C | Reviewed this property |
Yes. When the hotels say it's "pet friendly" all of the rooms have had pets in them. The hotel is 100% per friendly however they clean the rooms very well and all carpets/linens are cleaned after the pet has checked out.