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Good food for breakfast. Servers need a good lesson in serving.
Nobody greets you when walking in. They hide behind the bar and gossip. Eventually, you get coffee and a hello. At one point, I just walked back in the kitchen to find one so...More
I stay at this hotel pretty regularly as I travel in for work. I also check in through the app and use the digital key, so I don't always have a lot of interaction with the staff. During my last visit, I went to my...More
Response from Steve L, General Manager at DoubleTree by Hilton Johnson CityResponded 2 February 2018
Thank you so much Lauren, for the 5 star review on Tripadvisor! I am glad to read that our staff responded quickly and were able to take care of the noise issue encountered. It is also great to hear good comments regarding Digital Key and...More
Our room was clean and comfortable. Hotel staff promptly and thoroughly restocked towels, coffee, etc., each day.(We stayed 5 days.) The onsite restaurant, The Burger Bar, had great food; not too expensive. Room service was prompt and courteous. The desk clerk who checked us in...More
Review collected in partnership with DoubleTree by Hilton
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Response from Steve L, General Manager at DoubleTree by Hilton Johnson CityResponded 5 days ago
Thank you very much for choosing to stay with us, and for taking the time to share your comments with TripAdvisor. We place great value on our guest's feedback and appreciate your comments. Your review has been shared with our team and we will absolutely...More
While the staff was friendly, due to construction, there is a very small desk set up for check-in. We had to stand for some time to get checked in and there is NO place to sit. It was dusty and noisy from the lobby construction....More
Response from Steve L, General Manager at DoubleTree by Hilton Johnson CityResponded 1 week ago
Thank you very much for taking the time to review our hotel. We greatly appreciate all guest feedback and appreciate you sharing your comments. We are truly sorry for the condition of our lobby and inconveniences you experienced during your stay with us. Our team...More
The hotel’s entrance and lobby area is completely under construction. The room was clean and check in staff was friendly. Breakfast is not included. There is a charge of $11 per person that wasn’t listed on Expedia for breakfast. We chose to eat off sight...More
Response from Steve L, General Manager at DoubleTree by Hilton Johnson CityResponded 2 weeks ago
Thank you very much for taking the time to share your comments regarding your recent stay at our hotel. We sincerely apologize for the inconvenience of our lobby renovation and hope you will give us another try as our new and updated lobby should be...More