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Begin your stay at the DoubleTree by Hilton Hotel Johnson City, TN with a warm welcome at this friendly and inviting hotel. We will even offer you our delicious chocolate chip cookie upon arrival. Ideally located in the hub of the Tri-Cities, the hotel is adjacent to the Johnson City Mall and only 12 miles from the Tri-Cities Regional Airport. With easy access to I-81, I-26 and many other major highways, our Johnson City, Tennessee hotel is close to many businesses and popular attractions, including Bristol Motor Speedway and East Tennessee State University. Each of the hotel's spacious guest rooms, suites and executive accommodations provide all of the comforts of home and boast modern amenities, including remote printing service and complimentary WiFi access, available throughout the hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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What separates one hotel from another is the staff that works there. This staff takes ownership in their hotel and they know there are other places to stay in town. They make their patrons feel valued for choosing their location over other options and they take real ownership in their work. Even the housekeeping and maintenance staff spoke with me in passing and asked if everything was OK and if there was anything they could do for me. I don't even consider other locations when traveling through Johnson City now.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: December 2023
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Lewis, General Manager at DoubleTree by Hilton Hotel Johnson City
Responded 5 Feb 2024
Thank you so much for taking the time to review your stay with us, and for your kind words! I am very happy to share your comments with our hard-working team. We work hard every day and strive to provide each guest with a comfortable, successful and welcoming stay. It thrills us to read such a review as yours. We appreciate your loyalty and for choosing to stay with us. Hope to welcome you back on your next visit to Johnson City. Best regards, Steve
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Spent the last cold and rainy weekend in Johnson City. The hotel is clean and comfortable. We used phone or keyless access to the room. We used the Hilton app to check in and out. We did not use the indoor or outdoor pool due to the weather. Not sure if either is heated. Rooms provide a deal, microwave, refrigerator, coffee pot with cups, coffee and tea. There is a television, an iron, and hairdryer.We did not eat at the restaurant one can take Hilton points or a credit instead. It was a nice visit.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Bring a fan if you like air circulation at night. Typical hotel AC unit and airflow stops.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Lewis, General Manager at DoubleTree by Hilton Hotel Johnson City
Responded 11 Feb 2024
Thank you so much for staying with us and for the 5 star review on Tripadvisor! I sure appreciate your kind words and I am very happy to share your review with our team. Thank you for your business and we hope to welcome you back on your next visit to Johnson City. Sincerely, Steve Lewis
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Overall excellent. Everyone from the the front desk at arrival and departure to the servers in the restaurant fully met our criteria for excellence. Notably, prices at the "Burger Bar" restaurant were surprisingly reasonable and excellent in quality and taste especially for a hotel of this type.
The only downsides were minor. The room could stand some updates such as having a small couch for two instead of a chair for one, a comfort height toilet, better bathroom lighting and more outlets and USB ports. The restaurant had no "plain vinegar and oil" and I'm surprised as I can't imagine any restaurant that does not have ordinary white vinegar and olive or other oil in its inventory.
When compared to our last stay in Johnson City at the Marriott, I was far more pleased overall. I would not hesitate to stay there again even though my Gold Hilton status is not as "high" as my Marriott Titanium status was at the time I stayed there.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Lewis, General Manager at DoubleTree by Hilton Hotel Johnson City
Responded 11 Feb 2024
Thanks so much staying with us, and for sharing your feedback regarding your stay! We are very happy to hear that you enjoyed our Burger Bar and you found the staff to be excellent, they certainly appreciate your kind words. We will sure take your helpful comments into consideration and will make every effort to correct on areas where we need improvement. Thanks again for staying, and especially for your loyalty to the Hilton family of hotels. Best regards, Steve Lewis
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We stayed at the Doubletree with our family while driving through Johnson City on a road trip. The hotel staff was super friendly and everything was clean and worked well. We were pleasantly surprised to find that we were able to get two connecting rooms which we have had a hard time finding at other hotels. Our car was having some trouble and the staff was very helpful in giving us mechanic recommendations which were in walking distance . The hotel is also conveniently located near lots of stores and entertainment ( bowling and a movie theatre) . They boast an indoor and outdoor pool which our children really enjoyed. We needed an extended checkout time while waiting for our car and the hotel staff were super friendly and had no problem extending the time we checked out. The warmth of the staff , the facilities and the location were all great ! Thank you !
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Debbie Clark, Revenue Management at DoubleTree by Hilton Hotel Johnson City
Responded 12 Jan 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the DoubleTree by Hilton to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!
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We direct billed for our stay and we were told at booking that our agency was a direct bill. We found out at check in that it wasn’t and a note was made on the account and we were never called. The staff at check in were very rude and we had to rebook with another chain at 9:30pm in an unfamiliar location after working a 15 hour shift. We should have been called when their mistake was discovered so we could have made other arrangements.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2022
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Debbie Clark, Revenue Management at DoubleTree by Hilton Hotel Johnson City
Responded 12 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback
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Not up to Hilton standards. Stayed at many Hiltons and love the brand. Understood they were remodeling, however, room had many flaws. Toilet ran for at least an hour after flushed. Toilet paper holder hanging off wall, trim around door was falling off, dresser where fridge was housed, was unlevel and would not opened unless pulled hard. Fridge unlevel and wobbled (we wound up leveling ourselves to ensure our stuff would not spill over.). Beds were comfortable and clean.Indoor pool needed maintained, multiple bugs/moths/dirt in the water, and it was ice cold!!!!!!! Just not Hilton standard what so ever. Told front desk and their response was “we will look into it” Not happy at all, no customer recovery …would not recommend this hotel.
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Date of stay: August 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Lewis, Owner at DoubleTree by Hilton Hotel Johnson City
Responded 22 Aug 2024
Thank you very much for sharing your comments regarding your recent stay with us. We are truly sorry for the poor experience we provided you and apologize for the inconveniences. We do work hard to provide each and every guest with a comfortable and problem free stay and clearly, we failed on many areas. We did not live up to the standards we set for ourselves and certainly not to the standards you deserve as a valued guest in our hotel. Your review has been shared with our team and been discussed so that we immediately address and correct the conditions you encountered to prevent them from repeating. We know you have many options to choose from when you stay in a hotel and we appreciate you choosing to stay with us, and we appreciate your loyalty to the Hilton family of hotels. I am happy to follow up with you at your convenience, and can be reached via email at steve.lewis@hilton.com. Again, we offer our sincere apology and would welcome the opportunity to make it right for you. Sincerely, Steve Lewis
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Wasn't expecting to have to buy breakfast and pay $20 for one burger, fries and small coke for dinner. I have been a loyal Hilton honors member for several years but can't get away from work enough to achieve Gold or Diamond member status which is required to get the free breakfast. There is a Hampton Inn about a mile away that is a Hilton Hotel which cost the same amount per night, just as clean and welcoming but includes free hot coffee 24/7 as well as free breakfast. Will never step foot in a Double Tree Hilton Hotel again. They don't tell you when making your reservations that they charge for breakfast and evening coffee in the lounge.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve L, General Manager at DoubleTree by Hilton Hotel Johnson City
Responded 27 Feb 2020
Thank you for being a Hilton Honors member and for taking the time to share your experience from your recent visit to our hotel. While we regret you were unaware that there is a charge for dining at our restaurant, we are happy to hear you will choose a Hilton family hotel in the future. Best regards, Steve Lewis
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I have actually stayed at this Doubletree property dozen of times when visiting my Johnson City office. There have always been little maintenance items that seemed to go unnoticed by the property management, but this property has become a less than desirable place to stay. I am a Hilton Honors Diamond member and stay at a Hilton property approximately 30 weeks per year. During this stay, it seemed that none of the HVAC units in the common areas, besides the restaurant, were operational. When looking out the window at the two main units, you can see that they are disassembled and not running. The temperature in the hallway was 90 degrees today. The front desk team member was sweating profusely (understandably so) as was the housekeeping staff member that I passed on the floor near my room. The vinyl floor in the elevators are peeling and not up to par. The shower doors in my room were hanging and swinging due to broken hardware. I, of coarse, had to run my room HVAC unit on low to ensure that the room was comfortable. It appears that the owners have given up on the property and I will never stay here again. I would not recommend this Hilton property to anyone. I will be staying elsewhere from here on out.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Debbie Clark, Revenue Management at DoubleTree by Hilton Hotel Johnson City
Responded 12 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
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Last month we had to cancel last minute due to an unexpected death where we had to travel out of state. I thought I was doing the right thing by calling to cancel the day of our stay. I was advised by the hotel that since we booked with our Hilton points that they could not refund the points. I totally understand that. However, 2 days later they charged our credit card $550 for one night! The online rate that we would have paid was $175 had we not used points. I called the hotel to request and explanation and was told the manager would call me back, which they did not. As a long time Hilton Honors member, I am so disappointed.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Lewis, General Manager at DoubleTree by Hilton Hotel Johnson City
Responded 5 Feb 2024
Thank you for sharing your comments and for alerting us to the issue you encountered, and I offer our sincere condolences on the unexpected death. I will be glad to discuss this with you and see if we can arrange for a satisfactory resolution. If you could please email me at slewis@cooperhotels.com with the details of your reservation (name, date and confirmation #), I am happy to review it. I look forward to hearing from you. Sincerely, Steve Lewis
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Everyone is friendly and polite. There is hand sanitizer and wipes outside the elevator and conveniently located at the entrance. The room had extra wipes, as well. The beds are so comfortable, I didn't want to get up! The location is perfect for when you are traveling across TN and the beautiful morning air makes your day start out perfectly!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Steve Lewis, General Manager at DoubleTree by Hilton Hotel Johnson City
Responded 26 Apr 2021
Thank you so much for the glowing 5 star review on Tripadvisor of your recent stay with us! We appreciate your kind comments regarding our comfortable beds and extra sanitation measures we are taking every day for every guest. I am thrilled to share your review with our team, as we look forward to welcoming you back on your next visit to Johnson City. Sincerely, Steve Lewis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Johnson City area.
PRICE RANGE
AU$258 - AU$348 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree johnson city, johnson city doubletree
LOCATION
United StatesTennesseeJohnson City
NUMBER OF ROOMS
184
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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