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All reviews fire pit oatmeal would stay here again very comfortable room stores and restaurants walk in shower newer hotel spent one night great place to stay would highly recommend this hotel great bed bed and pillows front desk clerk union university the breakfast area easy access great customer service
Good choice for a stay in Jackson. Rooms are clean (however had an issue one time with a slow draining tub in the bathroom), with standard complimentary breakfast fare that starts at 630a. No issues with check in or out however I stayed 2 different...More
Response from Beth B, General Manager at Fairfield Inn & Suites JacksonResponded 1 week ago
Hello MizunoRunRun! Thank you for reviewing your stay with us here at the Fairfield Inn & Suites Jackson. So happy you've enjoyed your stays. My apologies for the missing points-feel free to reach out to me directly if you want to resolve it that way-whichever...More
This is my 1st time staying at this hotel. I normally use the Courtyard or Residence Inn.
Upon arrival, the front desk clerk was on her personal cell phone-the only reason I knew this is because she had it on speaker. Evidently it was her...More
Thank Jackie H
Response from Beth B, General Manager at Fairfield Inn & Suites JacksonResponded 2 weeks ago
Hi, Jackie H! First and foremost, I apologize for the experience with the front desk clerk. Rest assured, this has been addressed and used as a teachable moment for the employees. We are happy to hear that you found the room to be clean and...More
Hotel was very convenient to everything we wanted to do. Lori at the front desk was quick getting us checked in. She was very friendly and helpful recommending places to eat and things to do. She always had a smile on her face. She should...More
Response from Beth B, General Manager at Fairfield Inn & Suites JacksonResponded 3 weeks ago
Thank you for such a wonderful review. We are very happy to know that you enjoyed your stay with us. We hope that if your travels bring you back this area that you will choose to stay with us again.
It’s a newer hotel. The rooms are not very big, but up to date. There is a large walk-in shower instead of a bath tub. It was quiet even when it was full, which sometimes happened. I only heard neighbors’ noises when they and I...More
Response from Beth B, General Manager at Fairfield Inn & Suites JacksonResponded 5 weeks ago
Hello, Travelor35, and thank you for taking the time to review your stay with us. We're happy to hear you enjoyed the hotel and breakfast, and found the location to be convenient.
You mentioned having some issues, so if there is anything that we need...More
After a long day of traveling we arrived at the Fairfield for a good nights sleep to prepare us for another long day of traveling. The hotel is beautiful, the staff is very friendly, and breakfast options were filling. However, the primary need for a...More
Thank Danjulie H
Response from Beth B, General Manager at Fairfield Inn & Suites JacksonResponded 4 October 2018
Hello! I am terribly sorry to hear that you had such an uncomfortable night of sleep. I know how frustrating that can be. I am glad to hear you enjoyed breakfast and the staff treated you well.