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DoubleTree by Hilton Hotel Jackson

Traveller (79)
Room & Suite (25)
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Overview
Hotel website
1770 Highway 45 Byp, Jackson, TN 38305-4415 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star accommodation
Additional information
Hotel website
Offers from DoubleTree by Hilton Hotel Jackson
Special Offer:Double Points, Every Stay
Hotel deals
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Rooms
2 Dec.3 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (918)
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All reviews cookies double tree the indoor outdoor pool room service room was clean business trip very nice hotel staff was friendly definitely stay here again parking lot twist tn accommodations highway
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1 - 5 of 914 reviews
Reviewed 4 days ago

With the exception of one rude check in attendant, staff were very friendly. Hotel could use some upgrades. Rooms were clean. Internet spotty. Overall, an average hotel that could be made better with some upgrades.More

Review collected in partnership with DoubleTree by Hilton
Thank Relax63562267832
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 3 days ago

Thank you for letting us know about your stay. I'll be addressing your issues mentioned. We will be upgrading some areas of our hotel at the beginning of the year, I do hope you will come check out the changes and let us know what...More

Hotel's Favourite
Reviewed 29 September 2018 via mobile

Great Stay! Would absolutely recommend. The restaurant was a pleasant surprise.. great staff! Lemon Drops are wonderful. Also breakfast Buffet was good. The indoor/ outdoor pool patio area was nice. Convenient to lots of restaurants and shopping in the area.

Thank blondie_bro
Response from W6592NCjennifers, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 30 September 2018

Thank you for the wonderful comment! I am so glad you enjoyed our restaurant and pool. We look forward to your next stay with us at DoubleTree by Hilton, Jackson!

Reviewed 1 week ago

The hotel could use an update but the room was very clean and cozy. The bed was very comfortable. It would be nice to see a fireplace in the front lobby and maybe a free breakfast. The complimentary cookies are delicious.More

Review collected in partnership with DoubleTree by Hilton
Thank Global68288103231
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 6 days ago

Thank you for taking the time to let us know about your stay. Sometime over the next few months we will be upgrading some areas of our hotel! I do hope you will come back and let us know what you think. I'm so glad...More

Reviewed 1 week ago

This hotel is no where near what I expect from a Hilton property. It looked dirty in many places. Some areas seemed to be updated but other areas overshadowed the updated places by far. The room needed a deep clean. The entry door needed to...More

Thank marilync205
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 1 week ago

Thank you for taking the time to let us know about your stay. I am so sorry your stay was not an enjoyable one. I will address these issues and I hope you give us another oppertunity to make this right for you.

Reviewed 2 weeks ago

Thought I would give Doubletree by Hilton a try. Hotel was in an extremely convenient location to my work. Desk clerk who checked me in must have been having a bad day. No welcome, no smiles, no thank you...Very old hotel that seriously needs a...More

Review collected in partnership with DoubleTree by Hilton
Thank Sightseer47108116561
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 2 weeks ago

Thank you for letting us know about your stay. I deeply apologize for the experience you had during your stay with us. I will be addressing these issues with my team. I am happy to announce we are getting our halls updated over the next...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Wheelchair Access
Dry Cleaning
Meeting Rooms
Banquet Room
Conference Facilities
Non-Smoking Hotel
Laundry Service
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 101 - USD 161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Jackson
#4 Romantic Hotel in Jackson
#6 Family Hotel in Jackson
#7 Business Hotel in Jackson
Room types
Non-Smoking Rooms
Details
Price range
USD 101 - USD 161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Jackson
#4 Romantic Hotel in Jackson
#6 Family Hotel in Jackson
#7 Business Hotel in Jackson
Room types
Non-Smoking Rooms
Photos
Traveller (79)
Room & Suite (25)
Dining (9)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
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Nearby AttractionsSee all 36 nearby attractions
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Questions & Answers
Ask a question
leshave
17 January 2018|
AnswerShow all 3 answers
Response from GingerM317 | Property representative |
No I am sorry there is not. All Diamond and Gold Members now eat in the restaurant complimentary for breakfast. I'm sorry.
0
Votes
Lori L
10 February 2017|
AnswerShow all 3 answers
Response from Doubletree731 | Property representative |
Hi Lori L! Thank you for contacting the DoubleTree Jackson. Unfortunately we do not have a spa on property. There are several Day Spa's that we could recommend. We do have a comfortable indoor/outdoor heated pool. Safe... More
0
Votes
Room Tips
"Only type of room they have with 2 beds are full size beds, no queens or kings. Room was hard to keep cool..."
scotias2018
6 Oct. 2018
Read review
"Do not request room 320, Ask for a room on the non--road side"
B2493DYkathyl
19 Jun. 2018
Read review
"Even with Hilton Honors NOT worth it."
karenwS9251PK
1 Apr. 2018
Read review
"Get an outside facing room. Rooms facing the inside of the building will hear all of the pool users noise..."
xlr8or
23 Feb. 2018
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