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Residence Inn Jackson

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Traveller (62)
Room & Suite (34)
Dining (6)
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Overview
  • Excellent58%
  • Very good20%
  • Average9%
  • Poor8%
  • Terrible5%
Travellers talk about
“front desk”(45 reviews)
“fire pit”(12 reviews)
“bedroom suite”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn Jackson
Special Offer: Member Rates
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Offers from Residence Inn Jackson
Special Offer: Member Rates
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (278)
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Traveller rating
155
57
26
24
16
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LanguageEnglish
155
57
26
24
16
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All reviewsfront deskfire pitbedroom suitegas stationhot tubindoor poolawesome staffliving areahalfway pointgreat customer servicenice breakfastthe breakfast areawould stay againwater pressureroad tripoatmealstove
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1 - 5 of 278 reviews
Reviewed 2 weeks ago

We were starting off on a long drive home from Memphis, and needed a place to stay outside of the city, as we were getting a late start. I thought Jackson would be a good location, and I booked this hotel without looking at any...More

Thank TJH_03
Response from Lisa S, General Manager at Residence Inn JacksonResponded 1 week ago

Dear TJH, Thank you so much for the glowing review. I am so glad that your stay exceeded your expectations, as that is always our goal. I will share your review with the staff. We look forward to seeing you on your next trip to...More

Reviewed 2 weeks ago via mobile

I am a Marriott Gold Member. I asked about an upgrade instead of one being automatically done by the ditsy girl on the front desk who was more interested in flirting with a man behind the counter. I was put in a room on the...More

Thank RocketCityStarbuck
Response from Lisa S, General Manager at Residence Inn JacksonResponded 2 weeks ago

Dear RocketCity Starbuck, I am so sorry for the issues you experienced during your stay. As the new GM of a few days, I will be working directly with the Guest Service Agents to ensure that all of our guests are treated in a professional...More

Reviewed 3 weeks ago via mobile

When we arrived the room was very warm. We checked the AC which was set to 65 but the room was 76. We waited 4 hours after check in and the room would never cool off. The AC would only turn on for 1-3 min...More

Thank btalbott1969
Response from Lisa S, General Manager at Residence Inn JacksonResponded 2 weeks ago

Dear btalbott1969, I am sorry for your terrible experience. As the new GM, I am reviewing the condition of the AC units in all our rooms to make sure we correct any issues. Clearly we have a training issue and I appreciate your feedback as...More

Reviewed 4 weeks ago

We chose the Residence Inn because it's the only hotel within a 90 minute drive of the area that has a kitchen in the rooms. The hotel was average and seemed to be a bit uncared for. They pulled the trash out of all the...More

Thank khtraveler07
Response from Lisa S, General Manager at Residence Inn JacksonResponded 2 weeks ago

Hi khtraveler07, Thank you for your review. As the new GM I will be addressing the issues you encountered. I really appreciate knowing what the guests see as I train the staff to excellence. Happy Travels.

Reviewed 4 weeks ago via mobile

For the minute we stepped on the hotels grounds I was not impressed. The garbage cans were overflowing and the premise looked unkept. We up woke the next day to no hot water in the hotel. Horrible place!

Thank shea823
Response from Lisa S, General Manager at Residence Inn JacksonResponded 2 weeks ago

Dear shea823, Please accept my apologies for your poor experience. I am the new GM and I just arrived here, but I assure you we will correct the issues you have noted. Thank you for your review. We will use it to make improvements.

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Most Booked Properties in Jackson
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Heated pool
Details
Price range
USD 140 - USD 204 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Jackson
#4 Business Hotel in Jackson
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 140 - USD 204 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Jackson
#4 Business Hotel in Jackson
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (62)
Room & Suite (34)
Dining (6)
Questions & Answers
Ask a question
Angbu7
21 March 2015|
Answer
Response from JC S | Property representative |
We look forward to having you, and your dog! We are a pet friendly hotel. We accept pets 30lbs and under with a pet fee of $50.
0
Votes
Room Tips
"Don't get a room facing the highway."
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"request room on non-interstate side"
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"Choose a room away from the freeway and ask for upper floors."
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"Don’t get one facing I40. Noise from traffic flow!!"
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