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Comfort Suites

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172 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 October 2016 via mobile

The hotel is clean and the breakfast is great. Housekeeping is ready to get anything you need. I like that you have a couch to sit on instead of having to sit on the bed. It is convenient to restaurants and shopping. There is plenty of room to park.

Thank Roberta H
New Braunfels, Texas
Level Contributor
238 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 18 October 2016 via mobile

This was a very nice hotel. We were only there for one night, wished we had longer to stay. Nice large room, super comfy bed. Quiet. Adequate breakfast. A little difficult to find so don't give up, it's worth it. Thank you to this hotel for NOT accepting pets....my kind of hotel !!!! For you pet lovers, there are plenty... More 

Thank BJL83
Level Contributor
5 reviews
Reviewed 18 October 2016

Our family stayed here for one night, traveling for family bereavement. The room was clean, the bathroom was clean, breakfast was simple and nothing outside the typical hotel continental fare. The temperature was easily controlled by a wall thermostat, but I'm sure the person by the unit was cooler than the rest of us. The staff for breakfast were the... More 

Thank R T
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2016 via mobile

Checked in here last minute because of the horrible hotel I had reserved was not fit to stay at. This was cheaper than the one I had reserved. Staff was friendly. Pool was good. Close to everything. Kinda hard to get out of to main road. But hotel was great. Would recommend this place.

Thank Heather B
Level Contributor
142 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 20 September 2016 via mobile

I was first shocked that I was put in handicap king suite, so after being moved to double queen (at the same price by the way). was very nice room. Very quiet, which I'm grateful for cause normally is noisy in the hall. Breakfast was the normal stuff, just grabbed coffee & ran, but did grab a brown bag, which... More 

Thank Lacey K
gmtn550, Manager at Comfort Suites, responded to this review

Greetings, Thank you for your review and feedback! I am sorry we placed you in an accessible room; I am not quite sure of the timeline of events but it is possible that was the only King room type left at booking. However, I am glad that we were able to correct your issue and I am glad you enjoyed... More 

Rather be in WDW
Level Contributor
61 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 September 2016

OK -- property was OK to slightly above average. Hard to get to it. Stopped in late on a Friday night with no reservation. Comfort Suites is usually out "go-to" when in this situation. Felt like we were taken advantage of given how late it was - about 11:00 p.m. We've done the same at other Comfort Suites and have... More 

Thank jrbdad
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings, Thank you for your second review concerning your stay with us. As I addressed previously, I was the person to check you in that night, and can guarantee that I was not "taking advantage" of you. If a person checks in late it is of no consequence to them or to us; we don't offer an hourly rate so... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2016 via mobile

Hotel was clean, no bad smells, bugs or mildew. The bed was comfortable. The bathroom was stocked with plenty of towels. The breakfast was pretty good (waffles, biscuits, bacon, oatmeal, cereal, doughnuts).

1 Thank Heather N
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings, Thank you for the great review and feedback. I am very happy to hear you enjoyed our breakfast! I will be sure to let our breakfast manager know that you enjoyed it! More 

O'Fallon, Missouri
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 August 2016 via mobile

After staying at a few cheaper hotels I decided to upgrade & ohhhhh so glad . This room was booked on short notice & reservations were perfect . Nice room , comfy beds & pillows, and clean !! Included Breakfast was the normal waffles , Danishes , biscuits , gravy , fruit. My only complaint was that the eggs were... More 

Thank redstapler
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings, Thank you for your great review and feedback. I am very happy to hear that you enjoyed all aspects of your stay with us and hope that you stay with us again next time! More 

San Diego, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 August 2016 via mobile

Nothing bad to say, it was pricier than I wanted but after 4 "budget hotels" we wanted a bit higher quality than previous notes en route to IN from SO Cal ,this suite gave us a bit more room for our family of 5, great breakfast, decent swim and jacuzzi soak.

Thank Lisa B
gmtn550, Manager at Comfort Suites, responded to this review

Greetings, Thank you for your review and feedback. I am very glad to hear that that our hotel was able to accommodate your family of 5, and that you were able to enjoy our amenities. We hope to see you again soon! More 

Fairfax, Virginia, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed 4 August 2016

Just finished my business trip in Jackson and I am so glad I stayed here! Here's my pros and cons for this place: Pros 1) This hotel is super clean and modern. The lawn/landscaping is well maintained and the grass is superbly manicured. 2) Room is well appointed, warm, inviting and super clean - bathroom is immaculate with no sign... More 

Thank Jon B
gmtn550, Manager at Comfort Suites, responded to this review

Greetings, Thank you for your detailed review and feedback. I am glad that you enjoyed most every aspect of your stay, and wanted to address just a few of your concerns. Regarding the laundry bags, I do apologize that they felt undersized compared to most, however they are standard Choice Privileges laundry bags; they do unfortunately only come in a... More 

87 photos of this hotel

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All Traveller Photos (41)
Bathroom (6)
Room/Suite (21)
View from Room (2)
Hotel & Grounds (4)
Pool/Beach Area (2)
Dining (1)
Other (5)

Management photos: Courtesy of the property manager

All Management Photos (46)
Room/Suite (19)
Hotel & Grounds (4)
Dining (4)
Pool/Beach Area (2)
Other (17)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
Official Description (provided by the hotel)
Winners of the Choice Gold Award for Customer Satisfaction, the Comfort Suites is a new, all suites Hotel located in the heart of the city. Guest will find a myriad of shopping and dining, most within 1 1/2 miles of the hotel. Access to Interstate 40 is within 1/16 of a mile. The Jackson Sportsplex is two exits down off I-40 and an approximate 7 minute drive. The Comfort Suites offers a full hot breakfast, state of the art fitness center, indoor pool and hot tub spa, and a full business center. Guest appreciate our friendly staff and comfortable thermostat controlled suites, as well as our excellent customer service. ... more   less 

Additional Information about Comfort Suites

Address: 61 Casey Jones Lane, Jackson, TN 38305
Region: United States > Tennessee > Jackson
Price Range: $152 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Hotel Jackson
Hotel Style:
#2 Family Hotel in Jackson
#5 Business Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
3 questions
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10 months ago
Peoria, Illinois
over a year ago

See all questions (3)

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“IF you want to stay here -- try to book ahead for a better rate. Shop around.”
 of 5 bubbles jrbdad, 6 Sep 2016 | Read review
“Within walking distance of Casey Jones Museum. Excellent place to stay with children.”
 of 5 bubbles BamaLady2015, 20 Apr 2016 | Read review
“Let's see...add a tip to help travelers choose a good room? Choose a different Hotel would be a good start.”
  • What's up with the vent in the shower stall? No fan behind it, odd.
  • exposed screw heads, perfect for snagging your leg or clothing on.
  • chalky substance in bathroom
  • Peeling wallpaper
  • unpainted closet
 of 5 bubbles T7532HPeds, 12 Apr 2016 | Read review
“We were on the 1st floor and was very quiet.”
 of 5 bubbles nina1of5, 31 Dec 2015 | Read review
“See above.”
 of 5 bubbles sailor1101, 6 Nov 2015 | Read review
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