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The roomed smelled so bad that I went out to purchase a can of air refresher. The blackout curtain had a hole in it. The television was blurred. The toilet paper dispenser fell out of the wall when used. The electrical outlets next to the...More
I had the misfortune of staying at the Jackson Hotel and Convention Center from June 8th-10th due to my mothers wedding in Brownsville. I had booked a double full twin bedroom for my husband, three kids, and I. If I recall correctly, check in starts...More
Date of stay: June 2018
Response from David C, General Manager at Jackson Hotel & Convention CenterResponded 2 September 2018
We truly do value your feedback and I wanted to thank you for taking the time to speak, directly, with me today. I'm glad that I could inform you of the positive changes that are being made to this establishment, from staffing to structure. I...More
We took a room at this facility not expecting much. The room was clean although dated. Staff was courteous and breakfast was ok. TV reception was bad. They allowed a youth group to sell hot dogs and lemonade which was a turnoff.
We thought we were staying at a convention center. It was so damaged and destroyed. Even the repairs were poorly done. We booked 2 nights and asked for fresh towels when we left Saturday morning. We came back that night locked out of our room....More
It started with a very rude man at the front desk, and got progressively worse. The facilities are OLD and run down; in dire need of basic maintenance. The room STUNK like cigarettes, and the stained carpet was so filthy it turned my white sox...More