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BEST WESTERN Carriage House Inn & Suites

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234 Reviews from our TripAdvisor Community

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Showing 234: English reviews
Sparta, United States
Reviewed yesterday NEW

Location was perfect if on a vacation or just passing through. I have stay only in Best Westerns and only a few have disappointed. The breakfast they served was good as always. Will return if in this area again.

Review collected in partnership with Best Western
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Helpful?
Thank Shari K
Willard, Ohio
Reviewed 6 days ago NEW

We had been driving all day and it was 2 am. Needed to rest. We've always had good luck with best westerns. Seen the sign. Was clean and comfortable. Friendly staff. We didn't stay for breakfast but it looked good.

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Helpful?
Thank Y2244EDelizabethm
Reviewed 2 weeks ago

We stayed here a couple years ago. Had a bad experience. We tried it again on our trip to Houston. Same disappointing place. The toilet screams every time you flush. Not enough towels. No restroom in the breakfast area and at 7 am they were out of coffee! How can you be out of coffee? We had to stop at...

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Helpful?
Thank teresacU75GI
Carolynn H, Front Office Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Dear Guest, Thank you very much for your review of our hotel. We appreciate your comments and we will make efforts to ensure your next stay with us will be a more enjoyable experience. I apologize for the inconveniences you encountered. We hope you will give us another chance to be of service to you, when you are back in...

Reviewed 5 weeks ago

Not bowled over mold in shower beds were good but overall not a great experience due to previous explanation the room for breakfast was ridiculously small 3 tables and no place to use the bathroom was ridiculous especially with small kids unbelievable not to have a restroom

Review collected in partnership with Best Western
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Helpful?
Thank scottbV5079GM
Carolynn H, Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. I would like to explain that our breakfast area expands out into the 2th part of the lobby where we have a...

Conover, Wisconsin
Reviewed 16 December 2016

We liked the location close to highway. For being close it was quiet. The room was clean and spacious. Staff was friendly. Breakfast was just ok. But I really don't care about that if the beds are clean and comfortable, and they were. We would stay here again.

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Helpful?
Thank dmpemt
Carolynn H, General Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for choosing Best Western for your recent stay in Jackson. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as...

Ponca City, Oklahoma
Reviewed 2 December 2016

Looked good on outside. Room was an average hotel room, bed comfortable, and hot water in the shower. Secondary lock on door did not work and parking was limited. Usual breakfast fair, toaster didn't work well.

Review collected in partnership with Best Western
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Helpful?
Thank X2767PRjohnw
Carolynn H, Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for choosing Best Western for your recent stay in Jackson. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as...

Sherwood, United States
Reviewed 28 November 2016

Very friendly staff. Location was close to interstate. Room was nice and clean and bed was fairly comfortable. The bathrooms about as small as they could be. Almost have to stand in the shower to shut the door. If you need a quick room right off the interstate this isn't a bad one but there are probably some that are...

Review collected in partnership with Best Western
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Helpful?
Thank 786jaredc
Carolynn H, General Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for choosing Best Western for your recent stay in Jackson. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as...

Otto, North Carolina
Reviewed 23 November 2016

Looked good from exterior but roof was being worked on,Front desk clerk couldn't make door keys and breakfast was below average. Rooms is showing it's age and needs remodeling. Bathroom is extremely small

Review collected in partnership with Best Western
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Helpful?
Thank James H
Carolynn H, Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Dear Guest, Thank you very much for your review of our hotel. We appreciate your comments and we will make efforts to ensure your next stay with us will be a more enjoyable experience. I apologize for the inconveniences you encountered. We hope you will give us another chance to be of service to you, when you are back in...

Justin, Texas
Reviewed 19 November 2016

Traveling through with our three kids and dog. We were very thankful to find a clean, safe, hotel for the family to stay. Breakfast wasn't great but no other complaints. Clean, cable, internet, plenty of towels, and pillows were soft. We will stay here again when we drive through.

Review collected in partnership with Best Western
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Helpful?
Thank ashleyj82
Carolynn H, General Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

Fort Worth
Reviewed 16 November 2016

our last stay in Sept was good, this time the room was upstairs, and not clean , fridge was dirty. just a bad experience, the hotel is easy to get to and that is why we wanted to stay again. our last room was downstairs next to the office but this stay was on upper level. it was like walking...

Review collected in partnership with Best Western
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Helpful?
Thank Nita B
Carolynn H, Front Office Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review

Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Per your comments, we hope that you will stay with us again in the future, service and cleanliness are our top priorities...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to BEST WESTERN Carriage House Inn & Suites!Relax and experience the comforts of home at this Jackson, Tennessee hotel. Conveniently located at the most popular intersection in town, The BEST WESTERN Carriage House Inn & Suites offers easy access to Casey Jones Village, the Railroad Museum, and the International Rock-A-Billy Museum. Hotel guests will find a range of activities for the whole family to enjoy in Jackson, with local shopping and restaurants and brand new baseball fields that are home to acclaimed tournaments. During the spring and summer months, visitors to Jackson can catch the future stars of the Major Leagues playing for the Diamond Jaxx! The BEST WESTERN Carriage House Inn & Suites is the perfect choice for business travelers offering proximity to offices for Proctor & Gamble, Delta Faucet and Porte Cable. The hotel offers a Hot complimentary deluxe breakfast and free high-speed Internet access. Guests can have downtime in the hotel's relaxing outdoor pool. Make a reservation today for the BEST WESTERN Carriage House Inn & Suites in Jackson, Tennessee. ... more   less 

Additional Information about BEST WESTERN Carriage House Inn & Suites

Address: 1936 Highway 45 Bypass, Jackson, TN 38305
Region: United States > Tennessee > Jackson
Price Range: $104 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Carriage House Inn & Suites 2.5*
Number of rooms: 49
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Also Known As:
Jackson Best Western
Best Western Jackson
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Carriage House Inn & Suites staff and other travellers.
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2 months ago

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Questions? Get answers from BEST WESTERN Carriage House Inn & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great bed!”
 of 5 bubbles 908julias, 20 Sep 2016 | Read review
“You might want a room on the back side of the hotel, quieter, and the sun shines on door.”
 of 5 bubbles Thomas_H181, 8 Aug 2016 | Read review
“Choose rooms back of hotel not facing pool”
 of 5 bubbles mscopper, 28 Jun 2016 | Read review
“Perhaps rooms that are not "deals" are better. Ours was beside the roadway and not a nice room at all -- certainly not updated in any way.”
 of 5 bubbles Retiredperson2001, 8 Jan 2016 | Read review
“Second floor room on front was quiet”
 of 5 bubbles johnsonfamily430, 21 Aug 2015 | Read review
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