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Courtyard Memphis Germantown

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Courtyard Memphis Germantown
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97 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Shoreview, Minnesota
Reviewed 3 weeks ago

The rooms are comfortable, clean and the staff was VERY helpful and kind. They made sure we were comfortable and greeted us each time we came back to the hotel. Adequate lighting in the bathroom. Again, nice and clean.

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Helpful?
Thank jrbrandt7
Kiara M, General Manager at Courtyard Memphis Germantown, responded to this review

Thank you so much for letting us know about your recent stay at Courtyard Memphis Germantown. Giving our guests great service is something in which we pride ourselves, and we are so pleased that you had the opportunity to come and receive that service. We hope to see you again in the future when your travels bring you back to...

Reviewed 4 weeks ago

This hotel is located at a very busy intersection in the Germantown/Cordova area of the Memphis suburbs. We booked a single night. We requested an hour early check in and called beforehand to confirm this. The desk agent was agreeable and noted this on our reservation. Of the few employees we encountered on this short stay, all were helpful and...

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Helpful?
Thank Mars M
Kiara M, General Manager at Courtyard Memphis Germantown, responded to this review

Thank you so much for letting us know about your recent stay at Courtyard Memphis Germantown. It is our intent for every guest to have a pleasurable stay, and we are so happy that you got to experience the exceptional service on which we pride ourselves. We hope to see you again when your travels bring you back to Germantown!

Chicago, Illinois
Reviewed 4 weeks ago via mobile

In some ways a typical Courtyard...I don't ever have high expectations but this was a low. Check in extremely slow; some woman with a very prolonged issue, after several minutes the clerk called for help and then 2others came out to help her. Me and another woman continued to wait until they figured it out. Eventually got to me and...

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Helpful?
Thank susansalpeter
Lauren H, Manager at Courtyard Memphis Germantown, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you encountered during check in. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving...

Oxford, Mississippi
Reviewed 31 October 2016

My husband and I thoroughly enjoyed our two nights at the Courtyard Germantown. It was our first time staying at a Courtyard, and we were pleasantly surprised and pleased. The facility is conveniently located in a good part of town – close to Memphis, yet far enough away to feel safe. Our room was clean, comfortable, quiet, and provided everything...

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Helpful?
Thank Mouse63
Oxford, United Kingdom
Reviewed 20 October 2016

My stay was pleasant. We knew we weren't at the Marriott and didn't expect that.Our room was clean and the Staff was extremely pleasant and helpful. I would stay again, great value. Could use a makeover but for the price it was very good.

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Helpful?
Thank _cathihuck
Kiara M, General Manager at Courtyard Memphis Germantown, responded to this review

Thank you so much for letting us know about your recent stay at Courtyard Memphis Germantown. It is our intent for every guest to have a great experience, and we are so thrilled that you got to encounter the exceptional service on which we pride ourselves. We hope to see you again when your travels bring you back to Germantown!

Reviewed 17 October 2016 via mobile

The room was okay but the hotel is showing signs of age. Staff was inconsistent - front desk was friendly & helpful but housekeeping and restaurant were not. I found breakfast rather pricey. Location is great but turning left on Wolf River Pkwy is hard

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Helpful?
Thank Marvin C
Kiara M, General Manager at Courtyard Memphis Germantown, responded to this review

Thank you so much for letting us know about your recent stay at Courtyard Memphis Germantown. It is our intent for every guest to have a more than average experience, but unfortunately, we didn't fulfill your expectations or our own. I sincerely apologize for the issues you encountered. We have spoken with the appropriate hotel teams, and these issues have...

alexandria, LA
Reviewed 1 September 2016 via mobile

It's a very standard Courtyard. Average service. My room wasn't ready upon arrival (at 7pm) and they asked me to wait in the lobby. Receptionist seemed like she would rather be elsewhere. Bathroom needs an update. Sink cracked, caulking around tub needs replacing. Location is fine. Egg sandwich for breakfast was quickly made. A bit pricey at 8.50 for what...

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Helpful?
Thank travelingcircus38
Lauren H, Manager at Courtyard Memphis Germantown, responded to this review

I sincerely apologize for your room not being ready upon your arrival. I have addressed this matter with the correct department to ensure this is an isolated issue going forward. Thank you for taking the time to inform us about your experience.

Jackson tn
Reviewed 30 August 2016 via mobile

Would not return here. Poorly trained staff. First thing I check in and get to my room, the toilet is messed up, the phone in the room doesn't work, and the wifi is not working. I ask the maintenance guy if they can address the issue with the toilet flushing slow and he hands me a plunger. REALLY! You want...

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Helpful?
Thank razzmatazz322
Lauren H, Manager at Courtyard Memphis Germantown, responded to this review

Good morning. Thank you for taking the time to inform us of the issues you experienced. We sincerely apologize for this and we will be getting with the proper departments in regards to your stay. I hope you give us a chance to serve you again when your travels bring you back to Germantown, TN.

Reviewed 9 August 2016 via mobile

My family and I stayed at the Courtyard Memphis Germantown on our drive back home. Luckily, it was only for one night. We have never used my husband's rewards points because I never found any of the hotels that accepted the points to be acceptable. I should have stuck with my instincts because this hotel was dirty. It's no wonder...

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Helpful?
Thank Kfont
Kiara K, General Manager at Courtyard Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Courtyard Memphis Germantown. We sincerely apologize for the issues you encountered. It is our intent for every guest to have a pleasurable stay. We have addressed and corrected the issues you mentioned, and they will not be a problem going forward. We hope that you will choose to stay...

Reviewed 8 August 2016 via mobile

I was here for a large family reunion, who all chose to stay at the neighboring Holiday Inn. My previous experiences with the Marriott chain as a Rewards member led me to staying at this Courtyard instead of the HI with my relatives. I made a serious error in judgment by staying here. 1. It was not a "walk away"...

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Helpful?
2Thank Susie515
Lauren H, Manager at Courtyard Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Courtyard by Marriott Memphis Germantown. It is our intent for every guest to have a pleasurable stay. I sincerely apologize for the numerous issues you encountered upon arrival and during your stay. I have addressed these issues with the correct departments to ensure this is an isolated issue going...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Courtyard by Marriott Germantown. Get your day started properly with a trip to our Bistro where you can Eat. Drink. Connect. And enjoy a Starbucks Café Latte. Relax yourself in our indoor heated pool and revitalize yourself in our soothing indoor whirlpool. We have Wireless Internet, you can combine work/pleasure. You can work while enjoying watching your family poolside ... more   less 

Additional Information about Courtyard Memphis Germantown

Address: 7750 Wolf River Blvd, Germantown, TN 38138-1702
Region: United States > Tennessee > Germantown
Price Range: $153 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Memphis Germantown 3*
Number of rooms: 109
Reservation Options:
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Also Known As:
Courtyard Memphis Germantown Hotel Germantown
Courtyard Germantown
Germantown Marriott
Germantown Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Memphis Germantown staff and other travellers.
4 questions
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Holly Pond, Alabama
10 months ago
Austin, Texas
over a year ago
tupelo,ms

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Questions? Get answers from Courtyard Memphis Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked the higher floor we were on, it had a balcony you could go out and sit. Decent lanai chairs and a table for drinks.”
 of 5 bubbles jrbrandt7, 11 Nov 2016 | Read review
“Second and third floors have a balcony.”
 of 5 bubbles 838marsm, 9 Nov 2016 | Read review
“We had a king room on the top (3rd) facing East. Our room had a small balcony, which felt more open and connected to the outside world.”
 of 5 bubbles Mouse63, 30 Oct 2016 | Read review
“Odd rooms face away from Germantown Pike. Less traffic noise.”
 of 5 bubbles msr015100, 6 Aug 2016 | Read review
“I had an upgraded king room on the first floor. Avoid.Opted for the 3rd floor for a quieter king room.”
  • Spacious room with sofa
 of 5 bubbles kidzdad, 24 Jul 2016 | Read review
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