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Fairfield Inn & Suites Memphis Germantown

Booking.comUSD 117*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Fairfield Inn & Suites Memphis Germantown
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79 Reviews from our TripAdvisor Community

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Showing 79: English reviews
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Nashville, Tennessee
Reviewed 2 weeks ago

Hotel was in good location- places to eat nearby as well as some shopping. Hotel was good, nothing fancy, offered free breakfast, staff was very nice. The room was comfortable and has a fridge and microwave.

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Helpful?
Thank newlifechapters
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Inn & Suites Memphis Germantown. We are glad you enjoyed the property, breakfast, and location. It is our intent for every guest to have pleasurable experience. We hope to see you again soon.

Reviewed 20 March 2017 via mobile

We stayed here this past weekend (Friday to Sunday) and I will say, when I called 2 weeks prior to ask if I can have connecting rooms since I booked two, the guy who I spoke with on the phone actually said "connecting to what?" I'm not sure if he was new but that threw me off a bit. Then...

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Helpful?
Thank Christine M
Patrick S, Front Office Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for taking the time to tell us about your experience at our hotel. It is our intent for all of our guest to have a problem free and enjoyable experience. With you stay we fell short of our expectations and yours which I apologize for. I will get with my the staff in each department and share your...

Saint Louis, Missouri
Reviewed 9 March 2017

I have high expectations of Marriott properties. I've stayed in many of them over the years. This one is sub par. More of a Comfort Inn than a Marriott hotel. Our biggest complaint is that there was a kids soccer tournament in town and little to no effort was made to keep the noise down. The first night we complained...

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Helpful?
Thank ORMNacho
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. We understand your frustration with the noise, guest room not meeting your needs and we apologize. It is our intent for every guest to have a pleasurable experience with Marriott expectations. The staff will be trilled to know you enjoyed the breakfast and...

Springfield, Missouri
Reviewed 6 January 2017 via mobile

Very nice hotel. Comfortable bed, nice shower, nice breakfast spread, quiet, clean, safe, in a nice area, indoor pool and spa with workout room and the employees were very nice and professional. We would stay there again.

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Helpful?
Thank joyc779
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germatown. The staff will be thrilled to know well you enjoyed the rooms, breakfast, area, and their service. It is our intent for every guest to have a pleasurable stay. We appreciate you being our guest, see you again soon.

St. Louis
Reviewed 31 December 2016 via mobile

We stayed here as a cheaper alternative to downtown. The rooms were adequate for a family of five. Besides the lobby, the hotel needs some updating. The bathrooms were not the cleanest. There is no shampoo. There is a train nearby that can be noisy.

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Helpful?
Thank barnk
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Inn & Suites Memphis Germantown. We are glad to hear the room meet the needs of your family. I understand your frustration, and apologize for the bathrooms and shampoo. It is our intent for every guest to have a pleasurable experience. We hope to see you again soon.

Mount Vernon, Indiana
Reviewed 10 December 2016

Stayed here for business, the rooms are small and the breakfast is not very good. For the price I expected a lot better for a Fairfield inn. I was with two other people and we all were disappointed. Side note: the colors in the hallways and the rooms are very different in a bad way.

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Helpful?
Thank Jerry6004
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Inn & Suites Memphis Germantown. I understand that you did not enjoy the guest room, breakfast, new decor package for all Fairfield Inn & Suites by Marriott. I apologize for not exceeding your expectations. It is our intent to provide the best product with excellent servive and a...

Northern Virginia, Virginia
Reviewed 19 November 2016

I stayed here 11/14-11/16 the room was semi clean very dusty and hair was a lot places. The room had and odor to it and carpet was very dirty needless to say i always had my slippers on. I killed a roach in my room the morning before leaving and they comp me back one night. I was not suppose...

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Helpful?
Thank adot83
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Inn & Suites Memphis Germantown. I understand your frustration with your guest room, and apologize. Your concerns have been shared with the entire team and addressed. It is always our intent for every guest to have a pleasurable experience. Thank you for being our guest, and we hope...

Ct
Reviewed 13 November 2016 via mobile

Room was comfortable and clean. Staff was very helpful in suggesting walks (exercise). Hot breakfast was excellent. Occasional nearby train was not bothersome (but I did grow up near trains). We were staying for a nearby wedding and had family and friends staying also.

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Helpful?
Thank Freqytraveler T
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Fairfield Memphis Germantown. The staff will be thrilled to know of your enjoyment of their service, and the hot breakfast. Thank you for being our guest and hope to see you agin in the future.

alabama
Reviewed 19 October 2016

They did not clean my room so i left a day early and they credited me back one night, but bathroom had pubic hairs in the floor from previous resident and room smelled horrible like old man cheap cologne.

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Helpful?
Thank jmreid
Patrick S, Front Office Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Dear jmreid, Thank you for taking the time to complete a tripadvisor survey in regards to your recent stay at the Residence Inn Memphis Germantown. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you experienced during...

Reviewed 15 October 2016 via mobile

Very nice facility! Clean, friendly service, great breakfast! Coffee was very good. Noise from trains did not bother any of the four of us in our room. If needing a place to stay in Germantown again, we will choose this facility.

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Helpful?
Thank Kelly H
Richie G, Guest Relations Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germantow. The staff and I are thrilled that you enjoyed the clean property, breakfast, and the train noise was not an issue. It is our intent for every guest to have a pleasurable experience. We appreciate you being our guest, hope to see you...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
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About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Fairfield Inn & Suites Memphis Germantown

Address: 9320 Poplar Pike, Germantown, TN 38138-8311
Region: United States > Tennessee > Germantown
Price Range: $154 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Memphis Germantown 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Fairfield Inn Memphis Germantown Hotel Germantown
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn
Hotel Style:
#3 Business Hotel in Germantown
#4 Family Hotel in Germantown
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Memphis Germantown staff and other travellers.
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Questions? Get answers from Fairfield Inn & Suites Memphis Germantown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose to leave you children at home or get a different hotel”
Paul_and_the_family, 6 Sep 2016 | Read review
“Get as far away from the train track as possible!”
David44149, 30 Aug 2016 | Read review
“High floor”
sandyyrk, 14 May 2016 | Read review
“If you're a light sleeper, the trains may bug you unless you want to use the supplied ear plugs.”
259randys, 2 May 2016 | Read review
“Ask for one as far from the street and train track as possible.”
Muddflap52, 25 Apr 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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