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Embassy Suites by Hilton Nashville South/Cool Springs

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Embassy Suites by Hilton Nashville South\/Cool Springs
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908 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Nashville South/Cool Springs
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Showing 906: English reviews
Hendersonville TN
Reviewed 7 May 2016

A know that there was a Decca conference in town but that should not be a excuse for poor customer service and if you pay for a premium room and the vending machines are empty and you tell the front desk 3 times and they were never filled up and your order 2 extra towel as a pre arrival and...

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Helpful?
Thank cooper710
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Cooper 710- I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn't meet your expectations during your stay. We are always looking for ways to improve our guest...

Indiana
Reviewed 4 May 2016

Went with hubby & had stayed here about 5 years ago. It's located in a corporate area which is very clean & safe. The staff was very friendly. Of course as always, there is social hour from 5:30- 7?. The have a good variety of alcohol but the appetizers were a little less than usual. The rooms are all suites...

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Helpful?
Thank Robinv1963
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Robinv1963- Thank you for your nice review of our property. I am pleased that you found our location and service to be to your satisfaction. I do apologize that there was no shampoo in your room and I will let housekeeping know of this oversight. Our breakfast and reception is certainly a highlight and I appreciate your positive comments regarding...

Goochland, Virginia, United States
Reviewed 4 May 2016

I stay in a lot of Embassy Suites on business and this place is one of the better ones of late. Rooms are clean and up to date. Staff was friendly and helpful when needed. Breakfast was well done. I would return when in town again.

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Helpful?
Thank Mark G
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Mark G- Thank you very much for your review. I am happy to hear that you enjoyed your stay and will return in the future. I will pass along your positive comments to the team. Thanks again and we hope to see you back in the Nashville area real soon.

Phoenix, Arizona
Reviewed 2 May 2016

Stayed here for business in May 2016. The hotel was very clean, and staff were polite and attentive. I don't usually stay in places this fancy, and always feel like a hillbilly when I do, but the staff here made me feel welcome. The lounge and restaurant were very good too.

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Helpful?
Thank Robert S
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Robert S- Thank you for the nice review of our property and I am very pleased that the staff made you feel welcome. I appreciate your business and hope to see you again soon. I will share your great comments with the team. Thanks again!

Reviewed 30 April 2016

While a little pricey in my opinion, the rooms are clean and good breakfast. The folks at the bar, Fred and Justin, are on top of it. And I always enjoy the driver, Joe. If you're going out for dinner within 5 mi radius, ask him to drive you! He's always got a great story to tell.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank omgtim
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

omgtim- Thank you so much for your great review. I am glad we are able to meet your expectations and that our team has delivered great service for you. Fred and Justin are great at the bar and you are absolutely correct in mentioning Joe. He is a treasure and we are thrilled to have him. Thanks again for the...

Castroville, Texas
Reviewed 28 April 2016

We always stay here when we were are in the area!!!! Great for families or just a weekend get away!!! Rooms are very comfortable and you can order movies that are still in theaters! Awesome breakfast!!!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank I3791KDamandal
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

I3791KDamandal- Thank you for your wonderful review. We are so honored to be your home away from home. I am so happy that we are able to meet and exceed all of you and your families needs while you visit. We hope to see you again soon!

Reviewed 26 April 2016

I stayed at the Embassy Suites for work and it filled the bill! Nice spacious room and love the sofa, so I do not have to sit on the bed. Keurig is the best! Very helpful staff and friendly. The evening drinks are good and a nice way to relax.

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Helpful?
Thank Carol S
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Carol S- Thank you so much for your nice review. I am glad that you enjoyed your stay with us. I am pleased that you liked the new sofas as I agree that they are a great addition to our suites. I am particularly happy to hear that our team was very helpful and friendly. I will be sure to...

Kingsport, Tennessee
Reviewed 25 April 2016

This particular hotel is exceptionally nice. I highly recommend it! The complimentary breakfast is delicious and offers a wide variety of fruit, cereal, hot buffet, and omelets made to order. The conference space was perfect for our group.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank RHJ0926
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

RHJ0926- Thank you for the great review. I am happy to hear that your conference was such a success. Our complimentary breakfast is certainly extensive and I am glad that it fit all of your needs. I hope we can welcome you back to the hotel again very soon!

Saint Peters, Missouri
Reviewed 24 April 2016

The first morning there, the coffee creamers were out-of-date and spoiled our coffees. Both days of our stay, our room was not serviced (fresh towels, trash cans emptied, room vacuumed), which necessitated our calling down to the front desk after a long day of sightseeing.

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Helpful?
Thank Harry T
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Harry T- Thank you for your review. I apologize for the lack of service you received from our housekeeping department. THis is not the way that we treat our guests and I will address this with my housekeeping team. I do hope that you were able to enjoy the sightseeing in the area and I sincerely hope that on your...

Columbia, United States
Reviewed 21 April 2016

The Embassy in Cool Spring is located just minutes from great shopping, restaurants, and businesses. The lobby is spacious and has a great are to meet with people. The rooms are spacious and comfortable.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Russell P
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Russell P- Thank you for your kind review. I am pleased that we were able to meet your expectations and I look forward to seeing you again the next time you are in town. Our two room suites are very spacious and I am glad that you found them to be comfortable as well. I hope we get to see...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Dr, Franklin, TN 37067-6218
Region: United States > Tennessee > Franklin
Price Range: $222 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotwire, Hotels.com, Travelocity, Expedia, Cancelon, Priceline, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are bigger I believe.”
kschulte917, 24 Apr 2017 | Read review
“Get a room as high as possible with no neighbors.”
dougg460, 17 Apr 2017 | Read review
“Avoid the rooms that face I-65, unless you like the white noise of traffic.”
58billg, 11 Apr 2017 | Read review
“Get a corner room, on a lower floor. it will be quiet and cooler”
SandiG680, 16 Mar 2017 | Read review
“choose a corner room with 2 beds, it was huge!”
frank752015, 10 Feb 2017 | Read review
5 of 5