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    Embassy Suites by Hilton Nashville South/Cool Springs

    820 Crescent Centre Dr, Franklin, TN 37067-6218
    +1 855-605-0319
    Hotel website
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    29 Oct. 30 Oct.
     2 people are viewing this hotel
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    USD 199*USD 241*
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    Traveller (74)
    Room & Suite (43)
    Dining (4)
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    Overview
    • Excellent50%
    • Very good25%
    • Average13%
    • Poor8%
    • Terrible4%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton Nashville South/Cool Springs
    Special Offer: Premium Suite Upgrade
    Hotel deals
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    Drury Plaza Hotel Nashville Franklin
    1,138 reviews
    #1 of 24 hotels in Franklin
     
    Homewood Suites by Hilton Nashville / Franklin
    406 reviews
    #2 of 24 hotels in Franklin
     
    Hilton Garden Inn Nashville Franklin / Cool Spring
    786 reviews
    #3 of 24 hotels in Franklin
     
    Hyatt Place Nashville/Franklin/Cool Springs
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    Rooms
    29 Oct.30 Oct.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (1,006)
    There are newer reviews for Embassy Suites by Hilton Nashville South/Cool Springs
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    191 - 195 of 1,004 reviews

    Reviewed 28 November 2016

    Stayed here during Thanksgiving while visiting family in the area. There was a large group holding a conference there as well, so hotel was busy. Check in was efficient, however this had to be the first time I wasn't greeted as a Hilton Honors member....More

    Review collected in partnership with Embassy Suites Hotels
    1  Thank Derby A
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 28 November 2016

    Derby A- Thank you so much for your review. I am pleased to hear that you and your family enjoyed your stay with us. I value your feedback as we are continually trying to improve our service to our guests. We will certainly look at...More

    Reviewed 28 November 2016 via mobile

    Was in town for 3 days. Good news,the rooms were spacious and clean. The complementary breakfast was well prepared. The wine hour was good and included mixed drinks The not so good news. One of the 3 elevators was out of service the entire time...More

    1  Thank Peter S
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 28 November 2016

    Peter S- Thank you for your review. I do apologize for one of our elevators not working during your stay. I can certainly understand your frustration with that. We are in the process of having that repaired but unfortunately we had to have parts shipped...More

    Reviewed 26 November 2016

    Entered the room to a bed not fully made, all of the drawers, doors, microwave open - leaving the room to look like it was ransacked. The food for breakfast was not good. We tried to go into the hot tub - there was a...More

    Thank Elizabeth P
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 28 November 2016

    Elizabeth P- Thank you for your review. I apologize that you encountered these issues while you were here. I certainly apologize for that and we will look at all of your comments and use them to fix any issues that you noted. Thank you for...More

    Reviewed 26 November 2016 via mobile

    We stayed here for two nights while we were waiting to close on our new home in Nolensville. And we absolutely loved this hotel and will recommend to all our friends and family when they come visit us! Clean, comfortable and friendly staff. Great drinks...More

    Thank Stevereit34
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 28 November 2016

    Stevereit34- Thank you for your review. I am so happy to hear that you and your family enjoyed your stay with us and congratulations on your new house! I appreciate your nice comments and will share them with the team. Thank you for your business...More

    Reviewed 25 November 2016 via mobile

    I stayed here for one night during a business trip. The location was great! It is located near a very nice mall and there are plenty of places to shop and eat. The service was great. The room was clean and updated. My concerns were...More

    Thank sherita1
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 28 November 2016

    sherita1- Thank you for your review. I am glad to hear that you enjoyed your stay. I will certainly look into the issues that you mentioned and make sure that they are all addressed for the future. Thank you again for the review and I...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Breakfast included
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Breakfast included
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    • Hot Tub
    Details
    • Price range
    • USD 160 - USD 321 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Romantic Hotel in Franklin
    • #5 Business Hotel in Franklin
    • #8 Family Hotel in Franklin
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 250
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Priceline, Expedia, Hotels.com, Booking.com, Travelocity, Orbitz, Cancelon, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Franklin
    • Also Known As
    • Embassy Suites Nashville South/Cool Springs Hotel Franklin ,
    • Embassy Suites Cool Springs ,
    • Embassy Suites Franklin ,
    • Franklin Embassy Suites
    Add Photo Photos
    Traveller (74)
    Room & Suite (43)
    Dining (4)
    Pool & Beach (4)
    Hotel & Grounds (81)
    Bathroom (9)
    Business Centre & Event Rooms (7)
    Family and Play Areas (1)
    Nearby
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    Ask a question
    Questions & Answers
    Julie_and_kids
    28 February 2017|
    AnswerShow all 4 answers
    Response from Brian S | Property representative |
    The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
    1
    Vote
    jazzbird925
    22 February 2017|
    AnswerShow all 3 answers
    Response from Brian S | Property representative |
    Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
    1
    Vote
    Nat634
    14 November 2016|
    AnswerShow all 2 answers
    Response from Brian S | Property representative |
    Please call me at the hotel 615-515-5151 and ask for the General Manager and we can discuss this. Thank you!
    1
    Vote
    Room Tips
    "Ask for a room not on the highway side."
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    "Choose a room that is NOT on the interstate side."
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    "For $200+ per night, there are better options in the area"
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    "The upper floors will be quieter than the lower floors."
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