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Embassy Suites by Hilton Nashville South/Cool Springs

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Embassy Suites by Hilton Nashville South\/Cool Springs
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864 Reviews from our TripAdvisor Community

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Showing 862: English reviews
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Birmingham, Alabama
Reviewed yesterday NEW

Great place to stay!!! We had no problems everything was super. Staff was great and loved the breakfast each morning.. This is our 2nd stay in the last 3 months. We will definitely will stay again. Everything was clean and look great.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Cutlass88
HOTEL’S FAVOURITE REVIEW
Reviewed 26 November 2016 via mobile

We stayed here for two nights while we were waiting to close on our new home in Nolensville. And we absolutely loved this hotel and will recommend to all our friends and family when they come visit us! Clean, comfortable and friendly staff. Great drinks in the pm and great breakfast! The chef was very friendly to our children and...

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Helpful?
Thank Stevereit34
About Hotel's Favourite Review
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Stevereit34- Thank you for your review. I am so happy to hear that you and your family enjoyed your stay with us and congratulations on your new house! I appreciate your nice comments and will share them with the team. Thank you for your business and your future recomendations. We will do our best to provide you and your guests...

Knoxville, Tennessee
Reviewed yesterday NEW

I wanted to take a moment and recognize the staff at this location. In particular, Andrew at the front desk went above and beyond for my family and I. He was extremely kind and helpful. I want to thank him for making our trip so special. The breakfast was great as well. Our room was clean and fresh when we...

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Helpful?
Thank truthfulreviews456
Memphis, TN, United States
Reviewed 2 days ago NEW

Hotel was nice, very clean, and a nice & friendly staff. Breakfast was good as always. Missed the evening receptions both night of stay due to schedule issues. A nice perk when traveling. Highly recommended if traveling in the Franklin/Cool Springs area.

Review collected in partnership with Embassy Suites Hotels
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Thank James O
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

James O- Thank you for your review. I am happy to hear that you enjoyed your stay and appreciate the recommendation. We hope to be able to welcome you back on property very soon.

Buffalo, New York
Reviewed 2 days ago NEW

We visited here on our way down to Florida and we were highly impressed. The room size was perfect, great location to local restaurants, pool for the kids and plenty to do. We will definitely be back again!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank tiffanyd60
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

tiffanyd60- Thank you very much for your nice review of the property. I hope you had a great time in Florida and I am happy to hear that you and your family enjoyed your stay here. I hope we can have the opportunity to welcome all of you back to our hotel soon.

Reviewed 4 days ago NEWvia mobile

We came to stay for President's Day weekend. The hotel is showing some age. Wallpaper is peeling, our ceiling had some water stains on the 9th floor. It is in an industrial park, but great location to the mall and interstate. The beds in our room were horrible though. Probably the most uncomfortable I have experienced in a hotel in...

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Helpful?
Thank Stacie N
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Stacie N- I am surprised to hear about your stay. I will check the room you stayed in as all of our rooms were renovated recently and I have not heard of any issues in those rooms. I will make sure anything we find is addressed so thank you for letting us know. As for the bed those are also...

Baton Rouge, Louisiana
Reviewed 5 days ago NEW

We stayed here while my husband had business in the area. It is a nice clean hotel. It appears to have gone through a recent remodel . Everything was clean and comfortable. My only negative is that the room we were in had the vents from the kitchen right outside our window so there was a roar all night then...

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Helpful?
Thank jantalking
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

jantalking- Thank you for your review. I am very happy to hear that you enjoyed your stay with us. I appreciate your business and I hope we can see you guys again soon!

Reviewed 1 week ago NEW

Have stayed here a number of times and have found the staff very accomodating. They are friendly and speak with you once they recognize you from their first encounter at check-in. Nice job on the remodel, always a great breakfast. Managers reception on this particular Friday evening was slammed due to a fundraising event. Probably could use 2 people staffing......

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Helpful?
Thank Teresa F
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Teresa F- Thank you for your review. I am glad that you and your family enjoyed your stay with us. I do hope that we can see all of you again soon!

Gardendale, Alabama
Reviewed 1 week ago

We thoroughly enjoyed our stay. Great accommodations, clean and plenty of room. Pink lemonade and cookies were excellent and my seven year old daughter thought getting room service was AMAZING! The indoor pool was nice with towels provided. Complimentary breakfast was excellent with lots of choices for healthy or not-so healthy meals. Omelet bar and fresh made waffles, oatmeal with...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 854kelleyj
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

854kelleyj- Thank you very much for the nice review. I am so happy that you and your daughter were pleased with your stay. We always do our best to exceed our guests expectations and it means a lot to us for you to celebrate a part of your daughters birthday with us. We hope to see you all again soon!

Naperville, Illinois
Reviewed 1 week ago

I stayed here as part of a work group and I didn't have high expectations as many of the Embassy Suite properties are showing their age. This one is the exception, they've done a very nice job updating the property. The breakfasts at these are always good, hot food as well as the continental stuff. There wasn't the big crowd...

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Helpful?
Thank gdagesse
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

gdagesse- Thank you for your nice review of our property. It is always a pleasure to welcome yours and other groups to our property. I am happy to see that you enjoyed the accomodations and we look forward to seeing you again soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $203 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Travelocity and Priceline so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
7 questions
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Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose a corner room with 2 beds, it was huge!”
 of 5 bubbles frank752015, 10 Feb 2017 | Read review
“High Floors are Best, but all rooms are great”
  • View from elevator
 of 5 bubbles ChildeRoland, 6 Jan 2017 | Read review
“Go for a corner room away from Highway 65”
 of 5 bubbles NWWineGirl, 5 Jan 2017 | Read review
“Elevator very slow - if you are on a high floor you might have a long wait. I used the stairs at times as did others.”
 of 5 bubbles SusieLou, 30 Nov 2016 | Read review
“Read review.”
 of 5 bubbles tzone4, 1 Nov 2016 | Read review
5 of 5