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Extended Stay America - Nashville - Franklin - Cool Springs

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Traveller (40)
Room & Suite (30)
Dining (1)
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Overview
  • Excellent26%
  • Very good3%
  • Average7%
  • Poor10%
  • Terrible54%
4 weeks ago
“Family Stay”
24 Nov 2017
“Fall leaves”
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
All hotel details
Offers from Extended Stay America - Nashville - Franklin - Cool Springs
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Offers from Extended Stay America - Nashville - Franklin - Cool Springs
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (76)
There are newer reviews for Extended Stay America - Nashville - Franklin - Cool Springs
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11 - 15 of 76 reviews
Reviewed 14 December 2017

Worst hotel I have ever stayed at. Filthy room with broken A/C, broken furniture, garbage from a previous guest under sink, food residue in microwave, broken furniture, peeling paint, etc. Filthy property with garbage in the parking spaces and overflowing from multiple garbage cans in...More

Thank JEFFREY C
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 14 December 2017

Thank you for sharing your feedback. We sincerely apologize for the issues you encountered while being here. We are very concerned about your experience and have immediately brought this to the attention of our maintenance and housekeeping departments. Please be assured that remedial steps are...More

Reviewed 24 November 2017

We’re there for six weeks. Location is Location is great. Surroundings nice. Repaires take long. Be prepared to clean your own room - housecleaning left a lot to be desired. Value for $ was good. Mall, restaurants and stores 5min away.More

Review collected in partnership with Extended Stay
Thank 955marie2017
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 25 November 2017

Marie, thanks for evaluating your experience at our hotel. We are glad to read our location is convenient enough for your needs and you think we are a good value. However, we are sorry you didn’t like our housekeeping policy. Housekeeping is done on a...More

Reviewed 12 November 2017

This hotel by far exceeded my every expectation! We booked the one bedroom suite which ended up being two rooms converted into one with two full bathrooms two TVs a kitchenette and a sofa bed and king size bed. Hard wood/pergo floors made it feel...More

Review collected in partnership with Extended Stay
Thank Abs101186
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 12 November 2017

It was our pleasure having you as our guest at Extended Stay America. We are delighted to know you had an overall comfortable stay and loved many aspects of our hotel. Please note, to ensure cleanliness of kitchenware and as per our brand standards, these...More

Reviewed 5 November 2017

The overall experience at this hotel was great. Staff was friendly and room was decent. Would recommend to family & friends. The price was also reasonable as well. We will be back to stay in the near future.More

Review collected in partnership with Extended Stay
Thank 750jacobg
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 6 November 2017

Jacob, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to...More

Reviewed 5 November 2017

The lobby was not well kept. The floor, especially in the corners and the baseboards really needed to be thoroughly cleaned. Then the room had mildew in the tubs. The seats were very loose on both toilets. The interior of the kitchen drawers were disgustingly...More

Review collected in partnership with Extended Stay
Thank elmerritt
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 6 November 2017

Please accept our apologies for the experience you shared in your feedback. We're disappointed to read that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guest and we're sorry we overlooked something during your stay....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
USD 88 - USD 149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
USD 88 - USD 149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (40)
Room & Suite (30)
Dining (1)
Questions & Answers
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Room Tips
"Do not stay here, period"
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"terrible hotel and rooms."
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"Lots of construction in Nashville. Do not stay at any Extended Stay, unless you want to drink in the parking..."
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"Warning stay away form this hotel"
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