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Extended Stay America - Nashville - Franklin - Cool Springs

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Traveller (40)
Room & Suite (54)
Dining (1)
Overview
Hotel website
680 Bakers Bridge Ave, Franklin, TN 37067-1686 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star accommodation
Additional information
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Reviews (79)
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41
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LanguageEnglish
21
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8
41
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1 - 5 of 79 reviews
Reviewed 1 week ago

Gave me a room that reeked of smoke and there were dirty sheets and trash everywhere. Got another room and the bathtub didn't work and I called and they wouldn't do anything about it and were so rude.More

Thank chandlerj620
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 1 week ago

Please accept my sincere apology for the cleanliness and odor issues you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has...More

Hotel's Favourite
Reviewed 18 June 2018 via mobile

I noticed all of your bad reviews, but we had a great time while in Franklin, and the Hampton was easy to get to and very convenient to downtown and the mall and restaurants. Will definitely stay here again.More

Thank cgoley
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 18 June 2018

It was a pleasure to have you as our guest at Extended Stay America. We’re delighted to know you had a pleasant stay with us and that our location was convenient for you. Thanks so much for choosing to stay with us. We look forward...More

Reviewed 6 August 2018

Was heading into town late from and called ahead to let someone know I would be arriving in the middle of the night... likely around 2am. I was starting a new job at 8am. When I get there not only is the lobby door locked,...More

Thank BizTravelerOU812
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 7 August 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed 12 April 2018

I arrived at 2:50 PM (!!) to no one at the front desk. After about 5 minutes of waiting and calling on a maintenance worker, a staff member showed up. Then, I was told that none of the rooms are ready. No Wi-Fi info given...More

2  Thank Tyler G
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 18 April 2018

Tyler, thanks for your review and for appreciating our convenient location. We are sorry for the service issues you encountered and the inconvenience it caused. What you experienced is not acceptable, and we are taking immediate actions to prevent these issues from occurring again. We...More

Reviewed 30 March 2018 via mobile

Booked room on the hotel website. Arrived for check in at 11:45 pm and found office locked. Other families waiting too. Called the phone number left on office door but no one ever came. We all had to find different accommodations at midnight which is...More

1  Thank pevk
Response from 00esa, Manager at Extended Stay America - Nashville - Franklin - Cool SpringsResponded 31 March 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
137
Price range
USD 77 - USD 141 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites - Nashville - Franklin - Cool Springs
Also Known As
Homestead Studio Suites Nashville Cool Springs Hotel Franklin
,
Homestead Studio Suites Franklin
,
Extended Stay America Franklin
,
Homestead Suites Franklin
,
Homestead Franklin
,
Franklin Homestead Suites
Location
United States > Tennessee > Franklin
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
137
Price range
USD 77 - USD 141 (Based on Average Rates for a Standard Room)
Formerly known as
Homestead Studio Suites - Nashville - Franklin - Cool Springs
Also Known As
Homestead Studio Suites Nashville Cool Springs Hotel Franklin
,
Homestead Studio Suites Franklin
,
Extended Stay America Franklin
,
Homestead Suites Franklin
,
Homestead Franklin
,
Franklin Homestead Suites
Location
United States > Tennessee > Franklin
Photos
Traveller (40)
Room & Suite (54)
Dining (1)
Nearby
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Room Tips
"Do not stay here"
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"Avoid this hotel."
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"Do not stay here, period"
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"terrible hotel and rooms."
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