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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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697 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Nashville Franklin / Cool Spring
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Showing 695: English reviews
Goodyear
Reviewed 13 August 2016

We had a very pleasant stay. We had my mother in law traveling with us and the room layout provided us the privacy we needed. We enjoyed our stay very much, we are likely to return as we have family in the area.

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Helpful?
Thank mariamN5954TZ
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Cannot wait to welcome you back mariamN5954TZ :) Glad you enjoyed your stay and the layout of our rooms as well! Sincerely, Chelsea C. Sales Manager

Birmingham, Alabama
Reviewed 12 August 2016

We had a great stay at this hotel! All staff we encountered were friendly and the room was perfect! Very clean and I personally love having my own Keurig in our room! Conveniently close to Nashville and plenty of nice restaurants nearby!

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Thank courtneyb552
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you enjoyed your stay here courtneyb552 and I will be sure to share this with our staff - we all love the location of our hotel as well :) Hope to see you back soon. Sincerely, Chelsea C. Sales Manager

Columbus, Ohio
Reviewed 9 August 2016

Prepaid for room. The system undercharged by one cent, the hotel billed my credit card for one penny. I'm not mad about the cent charge, but if your own system can't figure out the took tax right, then you as a hotel should cover the penny. Room was clean, but some stains on bedding and carpets, I expected more from...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 114timothyk
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

HI 114timothyk! We have already exchanged some emails regarding this issue, but I did want to thank you again for taking the time to bring us feedback. Without it, we could not improve. Thank you again for staying with us and I do hope we are your hotel of choice for future visits. Besides, you must come check out our...

Memphis, Tennessee
Reviewed 6 August 2016 via mobile

The cookies and sweet tea in the lobby are excellent touches. The staff was very compensating and friendly, wanting you to feel at home. However, the cleaning staff was not as thorough as we would've liked. However, it was a nice place overall.

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Helpful?
Thank megannhendersonn97
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you enjoyed our lobby experience megannhendersonn97! I will be sure to share this with the staff to keep them motivated and driven for future guests - thanks so much for your review :) Sincerely, Chelsea C. Sales Manager

Reviewed 1 August 2016

We are frequent travelers and often stop at Hilton Garden Inns. We find this chain to be very consistent, and this hotel was no exception. The room was clean, quiet and cool for this hot Summer. The staff was very friendly and helpful, and we especially enjoyed the friendly and cheerful service we received at breakfast from our server, Jenni....

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Helpful?
Thank TNLarry
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Cannot wait to welcome you back to our hotel in the near future TNLarry! And Jenni is definitely a star here at our hotel-we do not know what we would do without her :) Sincerely, Chelsea C. Sales Manager

Dayton,ohio, United States
Reviewed 30 July 2016

The air conditioner sounded like a truck was going through the room every time it came on. It kept me up all night. This Hilton Garden Inn was not as clean as the others we have stayed in. After two nights we moved to the Embassy Suites and had a wonderful experience there.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Donald P
Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Dear Donald P, Thank you for taking the time to write a review of our hotel on tripadvisor.com; we appreciate your feedback. I do apologize about the sound of the HVAC unit; at this time of year they are working on overdrive to battle the Southern heat we have had this summer! I have let our engineering team know to...

Bentonville
Reviewed 28 July 2016

Classy comfortable and great value. I felt like I was staying in a higher priced hotel. Friendly staff and service. Plenty of snacks and beverages. This location was in a very nice area with plenty to do!

Review collected in partnership with Hilton Garden Inn
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Thank Shonz45
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you loved your stay here Shonz45 :) Please visit us again in the future. There is always something fun to do in the Nashville/Franklin area no matter the time of the year. Sincerely, Chelsea C. Sales Manager

Reviewed 28 July 2016 via mobile

Purchased bed and breakfast plan. Newly renovated - breakfast with ability to order pancakes, French toast or omelette was very good. Live music was available in the lobby during the open bar from 5-9 some nights. Staff was very friendly. This location was great for easy access to travel to Nashville and to explore the Franklin/Leipers Fork area. Great trip!

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Helpful?
Thank BTAlexander7
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

So glad you enjoyed our breakfast as much as we do BTAlexander7 :) The live music on Mondays is also a great time to be had by all in the lobby. Cannot wait to welcome you back to our hotel. Sincerely, Chelsea C. Sales Manager

Nashville, Tennessee
Reviewed 28 July 2016

We had an excellent stay at this hotel. The staff was accommodating, the hotel was very clean and the bed was very comfortable. We arrived late and th bar tender stayed late so that we could enjoy a drink.

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Thank 317mollyb
Bonita Springs, United States
Reviewed 25 July 2016

Been here about five times. Location, staff and service is exceptional. One of the nicest Garden Inns that I've stayed at. Staff was very welcoming, helpful and efficient at check in and during the stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Deb B
Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks so much Deb B :) So glad we're able to be your home away from home-hope we can be of service to you many times in the future! Sincerely, Chelsea C. Sales Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $181 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
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Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
4 questions
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Tampa, United States
Roswell, Georgia
over a year ago
over a year ago

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Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had a king room with large Jacuzzi bath in the room. Pleasant surprise after a long drive!”
 of 5 bubbles patstnt0721, 16 Mar 2017 | Read review
“We stayed on the 4th floor near the stairs. It was very quiet.”
 of 5 bubbles love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
 of 5 bubbles VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
 of 5 bubbles 752cathyk, 28 Jun 2016 | Read review
“Top floor. It was very quiet (even though we were near the elevator)”
 of 5 bubbles SharronG972, 27 Jun 2016 | Read review
5 of 5