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Hilton Garden Inn Nashville Franklin / Cool Spring

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Hilton Garden Inn Nashville Franklin \/ Cool Spring
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709 Reviews from our TripAdvisor Community

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Florence, Alabama
Reviewed 5 days ago NEW

Online booking was fast and easy. Upon arrival, front desk clerk was very friendly and answered all our questions. Room was very clean and comfortable. Elevator was fast (we were on the top floor) and clean. The grounds were immaculate. Check out experience was fast and friendly. This is a great hotel in a nice location (Dunkin Donuts next door!).

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank ckshores
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, ckshores! We are so happy to hear you had a great stay with us! We also love that Dunkin'! Hope to see you next time! :-) -Elle

Williamsburg, VA
HOTEL’S FAVOURITE REVIEW
Reviewed 15 March 2017

We picked this hotel in Franklin, TN as a stopping point driving from Charleston, SC to start the Natchez Trace in Leiper's Fork, TN. After driving 11 hours thru treacherous mountainous conditions, we were so grateful for all the lovely amenities of this hotel. The pool & hot tub eased aching muscles, comfy beds eased our weariness - everything was...

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Helpful?
Thank VASAFARI
About Hotel's Favourite Review
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Thanks for your great review, VASAFARI! I agree, our biscuits and gravy are fabulous! I am SO glad to hear you enjoyed your stay and will be sure to share with the rest of the team. Hope to see you next time! :) -Elle

South Bend, Indiana
Reviewed 6 days ago NEW

I was very impressed with this hotel, the staff and location(Dunkin Donuts -a few Steps from the hotel) I would highly recommend this hotel- I have stayed at other Hilton properties near this hotel and not been as impressed as I was with this HIG

Review collected in partnership with Hilton Garden Inn
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Thank Heather B
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, Heather B! We are SO happy to hear you were impressed with us! We agree, our staff is fabulous, and we love Dunkin' too! Can't wait to see you next time! -Elle

Chattanooga, Tennessee
Reviewed 6 days ago NEW

We had several guests staying at this hotel from out of town attending the wedding of my son. The hotel is very pleasant and any staff I had personal contact with was professional and pleasant. Some of our guests experienced problems with negligent housekeeping which I reported to management. I would use this hotel again and would recommend to friends...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank TNGirl53
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hello, TNGirl53! Thank you for your kind review. We're happy to hear our staff took such a great care of you and apologize for your housekeeping issues! Rest assured, those have been addressed. We look forward to seeing you next time. We hope the wedding was fabulous! -Elle

Murfreesboro, Tennessee
Reviewed 1 week ago

This hotel is typical for Hilton Garden Inn. We appreciated the friendliness and helpfulness of the staff. Location is important for business reasons. The facility was easy to find and parking was ample.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank DgBushy
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, DgBushy! We're so glad to hear our staff took great care of you. We hope to see you next time business brings you to town! Have a great day! :) -Elle

Greenbrier
Reviewed 1 week ago via mobile

Customer service is unrivaled and the location quiet yet close to everything. Enjoyed the room service as well. Surprisingly good food. It doesn't matter what band is on he marquee, this staff understands hospitality.

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Helpful?
Thank GreenbrierBuckeye
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hello, GreenbrierBuckeye! We're so glad to hear that our staff took such great care of you! We can't wait to see you next time your travels bring you to Franklin! -Elle :-)

Madison, Mississippi
Reviewed 2 weeks ago

This is a great hotel. I loved the area it is surrounded by, a very well kept and new shopping area. I stayed for one night for Ole Miss-Vanderbilt game, and I loved everything about the hotel. Beds were comfortable, breakfast great, room spacious. Front desk attendants were very helpful as well. I would stay again when I am in...

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Helpful?
Thank Tanner G
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, Tanner G! I'm SO glad to hear you had a great stay with us. We can't wait to see you next time! :) -Elle

Chattanooga, Tennessee
Reviewed 2 weeks ago

If you're taking time to read this, this hotel is not for you. Great location, but turned out to be another hotel that has been remodeled on the outside, but it's an older hotel. Room had a foul order as did the bed & linens. Wife could not sleep because of the room issues.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank NevisTN
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, NevisTN, I'm sorry to hear you had a disappointing stay. I've already reached out to you via the survey you sent us and issued you Hilton Honors points to try to make it right. Please feel free to contact me directly should there be anything else we can do for you. We do hope you will give us another...

North Suburbs, IL
Reviewed 3 weeks ago via mobile

We had a lovely 2 night stay at this hotel. The rooms are huge and very comfortable. They have coffee and cookies in the lobby. Also you can have buffet breakfast for $11.95. However, there are many restaurants to chooses from right down the street from the hotel.

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Thank Patti2
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hello, Patti2! Thanks for your great review! We're so glad to hear you had a lovely stay! We hope to see you next time! -Elle :)

Glendale Heights, Illinois
Reviewed 3 weeks ago

Clean,quiet and great location . Plenty of shops and restaurants around. Not very far from historical downtown Franklin . Would recommend staying here if visiting Franklin,Nashville or surrounding area

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank kmonigold2016
Elle P, Manager at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review

Hi, kmonigold2016! So glad you had a great stay with us! Hope to see you next time! :) -Elle

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Enjoy one of Franklin Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Now offering PURE hypo-allergic rooms. Everything Right where you need it. ... more   less 

Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Address: 9150 Carothers Pkwy, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $193 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Nashville Franklin / Cool Spring 3*
Number of rooms: 131
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotwire, Travelocity, Expedia, Cancelon, Hotels.com, Orbitz, Priceline, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hotel Style:
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and other travellers.
4 questions
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Tampa, United States
Roswell, Georgia
over a year ago
over a year ago

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Questions? Get answers from Hilton Garden Inn Nashville Franklin / Cool Spring staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Had a king room with large Jacuzzi bath in the room. Pleasant surprise after a long drive!”
patstnt0721, 16 Mar 2017 | Read review
“We stayed on the 4th floor near the stairs. It was very quiet.”
love2travelky, 26 Sep 2016 | Read review
“Higher is better, I had a king single which was fine for me.”
VC1321, 16 Jul 2016 | Read review
“We were on the third floor and it was fine.”
752cathyk, 28 Jun 2016 | Read review
“Top floor. It was very quiet (even though we were near the elevator)”
SharronG972, 27 Jun 2016 | Read review
5 of 5